Academic Advisor (Student Services Professional II)

Academic Advisor (Student Services Professional II)

Job No: 561341
Work Type: Staff
Locations: Southern California: San Diego
Categories: Bargaining Unit: Unit 4 - APC - Academic Professionals of California, Appointment Type: Probationary, Time Basis: Full Time, Job Search Category/Discipline: Student Services, Workplace Type (Exclude Inst Fac): Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Position Summary                

The Academic Advisor plays a vital role in helping Fowler College of Business students confidently navigate their academic journey from enrollment through graduation. As a member of the Center for Student Success, this position provides personalized and group advising to a diverse population of approximately 8,500 undergraduate business students, helping them understand degree requirements, make informed academic decisions, and stay on track toward their goals. The role also provides targeted support to students experiencing academic challenges, connecting them with strategies and resources that promote persistence and success. This is an excellent opportunity for a student-centered advising professional who enjoys building relationships, solving complex academic challenges, and making a meaningful impact within a dynamic business college.

Key Responsibilities

• Provide comprehensive academic advising to current, prospective, and former students and graduation candidates through individual, group, virtual, phone, and email interactions.
• Guide students in understanding degree requirements, General Education, graduation requirements, academic policies, and progress toward degree completion.
• Counsel academically at-risk students and those experiencing barriers to degree progress, developing strategies and connecting them with appropriate resources.
• Interpret academic records, degree evaluations, and university policies to address complex student situations and recommend appropriate courses of action.
• Collaborate with colleagues and campus partners to develop and enhance Center for Student Success programs, resources, and advising services.

Why Join Us?

• Make a meaningful impact on the academic success of thousands of undergraduate business students.
• Help students overcome challenges, navigate important decisions, and progress confidently toward graduation.
• Work within a collaborative Center for Student Success dedicated to high-quality, student-centered advising.
• Develop expertise in academic policy, degree evaluation, advising technology, and complex student support.
• Join the Fowler College of Business and contribute to an environment focused on access, achievement, and student success.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position. 
• This position is designated as exempt under FLSA and is not eligible for overtime compensation. 
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.  
• This position is approved for 1 day of telecommuting after a six-month probation period with onsite work in San Diego.

Department Summary

The Center for Student Success (CSS) within the Fowler College of Business provides all academic and informational advising for current, prospective, and former students and graduation candidates in the Undergraduate Program. It also focuses on students experiencing academic difficulty and those participating in special programs. It provides assistance to students in filling out academic forms and petitions, and in understanding university and college policies, requirements and procedures. The unit is responsible for implementing all policies, procedures, and decisions made regarding currently attending Business majors. The unit coordinates the following: primary commencement function (undergraduate for approximately 1,800 students/8,500 guests); undergraduate academic advising, tutoring, study abroad, incoming first year and transfer student orientation among others.

For more information regarding the Center for Student Success for the Fowler College of Business, click here.

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.

Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job-related field may be substituted for one year of the professional experience.

Key Qualifications

• Three years of experience working in a college or university admission, advising, evaluations, registrar, or other student service-related office is preferred.
•  Experience working with a large diverse student population and presenting to diverse audiences in varying sizes is preferred.
•  Experience explaining and interpreting academic policies governing a public or private university either in person, on the phone, via Zoom or email is preferred.
•  Familiarity with SDSU and CSU general education and graduation requirements is preferred.
•  Experience with SDSU specific systems such as my.SDSU student information system, uAchieve degree evaluation, and SDSU Navigate (EAB), etc. is preferred.
•  General knowledge of the principles, practices and trends of the Student Affairs field as well as general knowledge of the policies, procedures, and practices of the program area to which assigned is preferred.
• The ability to analyze complex situations accurately and adopt effective courses of action and the ability to advise students individually and in groups on complex student-related matters is preferred.

Compensation and Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well-being and professional growth.

Compensation:
 Salary is based on your experience, education, and qualifications, within the department's budget and equity guidelines.

• CSU Classification Salary Range: $5,083 - $7,228/month; hiring salary not expected to exceed $5,083 /month.

Full Benefits Package Includes:

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Our benefits are a significant part of total compensation. Learn more at the SDSU Benefits Overview.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community.  Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment.  We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university. 

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another. 

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices. 

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Apply by September 4^th, 2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. 

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act. 

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Danan Pacheco (dpacheco@sdsu.edu).

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To apply, visit https://careers.sdsu.edu/en-us/job/561341







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