Job Title: Technical Support Specialist I
Location: Albany State Rec. Location
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 283142
About Us

Albany State University is a fully accredited senior unit of the University System of Georgia. Employees receive benefits provided by the University System of Georgia, including, but not limited to, medical and major medical insurance, group life insurance, participation in the Georgia Teachers' Retirement System, Optional Retirement Plan (Faculty and exempt employees only), Social Security and Tuition Assistance Program after six months of employment.

Location

Our West Campus is located at 2400 Gillionville Road, Albany, GA 31707. Our East Campus is located at 504 College Drive, Albany, GA 31705. The Human Resources office for both campuses is located on the West Campus in Building K, Suite 111.

Job Summary

The Technical Support Specialist I applies technical knowledge to assist internal users with computer problems. Coordinates investigations to resolve information system issues. Conducts research to understand, explain and resolve technology issues. Communicates updates to users that have been or may be affected by a problem. Follows up with users after problems have been resolved. Utilizes help desk tracking software to present recommendations and improvements for user systems.

Sponsorship is not available for this position.

Responsibilities

Provides Technical Support for students, faculty, and staff via telephone, email, chat, or in person. Creates and assigns support tickets as necessary.

Installs, maintains, and updates campus hardware. Configures software for University applications.

Resolves incidents with printers, copiers, and scanners.

Assist ITS Inventory with receiving, deploying, and retrieving technology.

Updates Knowledge Base and documentation.

Trains and mentors student workers.

Assists other divisions of ITS on special projects.

Performs other duties as assigned.

Other information

Occasional evening and weekend work to meet deadlines.

Work requires frequent walking to buildings and office throughout the campuses.

The work is typically performed by sitting at a desk, standing, walking, bending, or crouching.

Ability to frequently lift light and heavy objects (up to 50lbs).

Required Qualifications

High school diploma or equivalent is required.

At least 6 months of related experience.

A valid driver¿s license for the State of Georgia in good standing.

Preferred Qualifications

Vocational or technical training or degree in a related field.

2 years of related experience.

CompTIA Fundamentals.

Proposed Salary

Salary range is from $29,569 to $38000.

Required Documents to Attach

Please provide a list of at least 3 professional references with their contact information.

Knowledge, Skills, & Abilities

Knowledge of information technology computer systems and software.

Knowledge of current network protocols, operating systems, and standards.

Knowledge of computer hardware, software, and peripherals, including microcomputers.

Skilled in the identification and resolution of a wide variety of hardware, software, and computer peripheral problems.

Skilled in oral and written communication.

Skilled in customer service

Ability to prioritize and multitask.

Ability to maintain safe work environments.

Ability to maintain confidentiality and data integrity.

Contact Information

For more information or questions about a job posting, please contact the Office of Human Recourses at (229) 500-2026, or by email at hrasu@asurams.edu. For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence
We achieve outcomes of the highest quality, hold ourselves accountable to the highest standard and are committed to continuous improvement in University programs and services.

Respect
We are directed by tenets of ethics, treating other with courteous regard, and being civil in our interactions.

Community
We strive to build community and value a good mindset.

Teamwork
We seek partnerships within the University and community. We practice a supportive spirit that results in the implementation of plans, actions and shared results.

Learning
We cultivate a practice of global pedagogies in a learning environment.

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Albany State University.

Certain positions may also require the selected candidate to submit to or have:

* a credit check completed for "Positions of Trust" and/or approved departmental purchase card usage
* a motor vehicle report for positions that require driving an Albany State University vehicle
* a successful pre-employment drug test

Equal Employment Opportunity

Albany State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, working, and studying. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the ASU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the ASU community.

For questions or more detailed information regarding this policy please contact the Albany State University Office of Human Resources at (229) 500-2026. For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at 229-500-3442.