Job Title: Program Associate (TAPS)
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 59791
Department

Transportation & Parking Services (TAPS)

Responsibilities

This position is responsible for permit fulfillment for internal and external University parking permits. Serves as the primary coordinator for the ADA Gameday Parking program. Oversees reconciliation of Retrieval of Vehicle Registrations “RoVR” search matches of unidentified vehicles with outstanding parking balances.

Coordinates and oversees the parking permit inventory, allocations, and fulfillment for university departments and external vendors. Ensures requests for auxiliary aide and services are processed, reconciled, and billed accurately. Assists with permit design, updates, and maintains parking system database of assigned permits, gate cards, and clickers.

Serves as primary point of contact for the general public regarding concerns and inquiries about the ADA Gameday Parking Program. Reviews and processes ADA football gameday applications. Responsible for assigning spaces in Booster lots designated for disabled parking. Maintains database, permit issuance, and provides customer service support concerning the ADA Gameday Parking Program. Meets with appropriate stakeholders to ensure lot closures information is communicated to the University community. Assists with gameday logistics team to ensure the program operates efficiently.

Assist with planning, coordinating, and correspondence of university special events for Transportation and Parking Services. Assist with billing internal and external customers. Assists with the recruitment and scheduling of staff to work special events for Transportation Services. Assist public relations and communications for assigned events.

Responsible for reconciling ROVR search matches and assigning responsible parties to Accounts Receivable. Responsible for researching unidentified parking accounts through DMV systems. Responsible for processing parking citations and other customer service issues. Serves as backup for daily deposit reconciliation reports and to the Transportation Violation Appeals Board.

Responsible for researching, gathering, and reporting data related to permit sales. Primary contact responsible for customer service escalations and resolutions including researching customer accounts and providing information regarding account activities.

Qualifications

High school diploma/equivalent and four years of experience. (Note: post high-school education and/or experience may substitute at a comparable rate.)

Preferred Qualifications

• Knowledge and ability to interpret and apply related University policies, procedures, principles, and practices.
• Computer knowledge of applicable computer applications and basic computer functions.
• Knowledge and ability to interpret and apply related federal, state, and local laws, ordinances, rules and regulations.
• Ability to communicate effectively verbally and in writing.
• Working knowledge of Microsoft Office (Excel and Word).

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check.

Equal Employment Opportunity

FSU is an Equal Employment Opportunity Employer.