S000889

Bilingual Admission Counselor

Admissions

Enrollment Management and Marketing

Director of First Year Admissions

Full Time Regular

To assist families whose primary language spoken at home is Spanish through the North Central College admission process. To establish and maintain contact with prospective first-year North Central College students in assigned territories by phone, written/electronic correspondence and in person in either English or Spanish as needed, in order to provide information about the College, including financial aid available on an individual basis, to counsel and advise prospective first-year students and their parents, and to assist those interested in the application process. To achieve or exceed territorial goals with regard to the number of qualified students who enroll at North Central College and to assist them in making a smooth transition to college life.

1. Interact with people in assigned territories, primarily high school juniors and seniors, who may be qualified and interested in becoming North Central College students. Ensure that contact is established and maintained with all prospective students.

2. Provide information about the College; counsel and advise students and their parents in order to assist them in making a college choice as well as, where appropriate, guiding them through the processes of applying for admission and for financial aid. Encourage qualified students to participate in orientation programs. Maintain records of contacts made and results thereof.

3. Primarily during the fall season, visit high schools in assigned territories in order to meet personally with as many prospective students as possible. Make arrangements in advance with high school personnel and ensure that information announcing the visits are sent to the schools and that identified prospective students at the schools are notified of the impending visit. Meet with high school guidance counselors in order to keep them informed of North Central College’s activities and programs.

4. Support commitment to increasing diversity in student population by developing and implementing strategies and programs, which will assist in increasing the number of visits to campus, applications and the matriculation rate of diverse populations.
5. Assist other first-year and transfer admission counselors in communicating with families from their territories when that family primarily speaks Spanish. Be available as a resource to the admission staff when a phone conversation, campus visit, or email needs to be in Spanish.
6. Represent the College at college fairs held in assigned territories and at college fairs marketed specifically for families who primarily speak Spanish. Provide interested persons with information, including literature, about the College.
7. Ability to adapt communication according to the needs of the student, recognizing each student is unique. Ability to be flexible within the organization and support the team’s needs.
8. Encourage interested prospective students to visit the campus, either individually or during scheduled visit days, including overnight stays. Make arrangements for and, where appropriate, participate in interviews, tours, class visits, meetings with coaches and other faculty members, meals, residence hall accommodations and other activities.
9. Assist the director of admission in making decisions as to which applicants will be accepted for admission. When appropriate, suggest ways in which the process of recruiting first-year students might be made more effective.
10. Assist with the planning and conducting of admission-related events such as visit days, high school counselor visit days, athletic or academic specialty visit days and freshman orientation.
11. Provide information about the College; counsel and advise students and their parents in order to assist them in making a college choice as well as, where appropriate, guiding them through the processes of applying for admission and for financial aid. Encourage qualified students to participate in the College’s orientation programs. Maintain records of contacts made and results thereof.
12. Efficiently manage a territory by analyzing data to determine which schools, fairs, and students to strategically target, and which territorial strategies will be most effective in each market to support goal attainment.

13. Aggressively and proactively monitoring and adjusting progress toward individual goals in an effort to assure the team goal.
14. If so assigned, perform related tasks such as overall administrative supervision of the student worker contingent, which may include volunteers, assisting other admission personnel in performing their duties.
15. Perform other duties as assigned.

OTHER KEY RESPONSIBILITIES

1. Support the College’s mission, vision and values, and contribute to the advancement of the College’s Strategic Plan.
2. Demonstrate a strong commitment to continuous quality improvement.
3. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities.

An individual in this position must possess the proficiency, wherewithal and knowledge of principles and processes for providing high‐quality service to both internal and external constituents of the College.

1. Strong presentation and interpersonal communication skills.
2. Ability to effectively counsel and advise prospective first-year students and their parents regarding numerous aspects of the College.
3. Ability to quickly grasp knowledge of the College organization and operation, both administratively and academically, especially regarding admission-related activities such as financial aid.
4. Ability to deal with several tasks and work with a large number of individuals concurrently, often without direct supervision. This requires a person who is well organized, detail oriented, flexible and able to effectively prioritize tasks.
5. Ability to communicate in the English and Spanish language, both orally and in writing, in a manner consistent with high professional standards, including contributing to the development of high-quality communications which reflect positively on the College.
6. Ability to compile, summarize and analyze data to prepare reports which are accurate, thorough yet concise, and professionally formatted.
7. Familiarity with Colleague or similar customer relationship management system, Microsoft Power Point, Excel, Word, Web research and electronic communication.

More than perhaps any other factor, the degree to which a college attracts and retains good students determines the success or failure of that institution. The individual in this position is a key player in this activity and has a profound effect on its success. As North Central College increasingly serves students who primarily speak Spanish at home, the College strives to serve these families in their native language.
In addition to possessing extensive knowledge of North Central College policies and programs, both administrative and academic, admission counselors must be able to consistently demonstrate outstanding interpersonal skills, particularly in regard to relating to members of this particular age group as well as to the parents of prospective students. This is particularly important as counselors are usually the first persons representing the College with whom prospective students and their parents come in contact, and the image of the College that they project may be the basis for decisions to pursue or not to pursue the application and enrollment process. It is essential that counselors have a genuine interest in and concern for the people they serve. Admission counselors are the primary contacts with high school guidance counselors, Community Based Organizations (CBO’s), and non-profit organizations; impressions made here can have a powerful effect on the success of the College’s recruiting efforts.
The counselors are privy to personal and confidential information such as test scores and family financial data, and must exercise appropriate discretion in respect of privacy.
The nature of this position is such that a considerable amount of evening and weekend work is necessary. Also, travel requirements may at times result in a counselor being away from home for as long as a week at a time.
This is an in-person position. Remote work might be offered during off season, but is not guaranteed.

A baccalaureate degree is required.

One to three years of admission experience is preferred. Knowledge of North Central College programs, policies and procedures preferred. Microsoft Power Point, Excel, Word, web research and electronic communication skills are strongly desired.

A valid driver’s license and acceptable driving record is required.

No

An offer of employment is contingent upon successful completion of the College’s background screening process.

1

North Central College is an Equal Opportunity Employer committed to increasing the diversity of our workforce. NCC provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application or hiring process, please notify the Office of Human Resources. Determinations for reasonable accommodation will be made on a case-by-case basis.

Yes

Annual Salary $45,000

North Central College provides a comprehensive benefits package, which includes:

• All-inclusive medical, dental and vision group insurance
• Health and dependent care savings plans
• Employer-paid life, AD&D and disability group insurance
• 403(b) retirement plan with employer contributions
• Employee assistance plan resources
• Tuition waiver for full-time employees, spouse and dependent children
• Generous paid time off plans, including 3 weeks vacation to start
• 15 paid holidays per year, including 5 days during NCC Winter Break
• Free access to campus health center, fitness and athletic facilities, and library
• Employee discount program