STA00140PO25

Building and Grounds Maintenance

Custodial Services

Custodial Manager

https://uscjobs.sc.edu/titles/132121

M1 - Managerial

Assistant Director Custodial Services

Columbia

Richland

Division of Student Affairs and Academic Support

SAAS Housing - Custodial Operations

6

$49,396 - $59,000

Full Time

37.5

Monday through Friday from 8:00 am to 4:30 pm.

Must be willing to work a flexible schedule to meet the needs of the department.

12 months

Trades/Maintenance

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

The Assistant Director provides effective leadership to the custodial services units that are responsible for the regular care and cleaning of approximately 2.1 million gross square feet of residence hall space with a budget of over $2 million on the Columbia campus of the University of South Carolina. This position has been designated as essential personnel during inclement/hazardous weather and other emergencies.

Primary Responsibilities –

• Oversee the planning, development, and execution of strategies to accomplish the Custodial Department mission.
• Develops and implements systems and processes to establish and maintain operations data.
• Determine requirements for personnel, supplies, materials, and equipment, monitor expenditures to ensure consistency with departmental objectives and compliance with established budgets.
• Monitor and evaluate personnel to ensure project completion, technical accuracy and compliance with code requirements, and adherence to departmental policies and procedures, objectives, quality assurance programs and safety standards. Implement a comprehensive custodial quality assurance program.
• Develop and implement performance measurement tools to accurately assess effectiveness of service delivery. Provides direction, management, and supervision to ensure compliance with federal state and local codes and regulations.
• Recommend improvements and enhancements to existing processes, procedures, and policies in the spirit of continuous improvement while meeting federal, state, and local mandates.
• Provide a high level of service to both internal and external customers and ensure the Universities KPI’s are being met. Respond to all emails, phone calls, and requests within 24 hours. If a request cannot be met within 24 hours, work with the requester on a timeframe that will satisfy the need.
• Work closely and correspond with other departments in the Division of Student Affairs.
• Ensure all human resource functions are performed in accordance with university policies and procedures

• Essential Personnel
• Communicate Effectively
• May work prolonged or irregular hours.
• Ability to organize and prioritize work schedules of others on short notice.

• Knowledge of routine custodial practices, APPA and ISSA practices and methods; equipment, chemicals, and materials used in cleaning processes; and minor repair techniques.
• Skill in planning and organization.
• Ability to manage staff.
• Ability to organize and prioritize work schedules of others on short notice.

• Work-Life-Balance: Full-time pay with a 37.5 work week with occasional work-from-home options.
• Generous paid time off.
• An engaging and collaborative on-campus environment Our location is the newest Residential buildings on USC, Campus Village, surrounded by amenities, so you’ll love where you work!
• Opportunities for professional development.
• Eligible for enrollment in the Public Service Loan Forgiveness Program
• Working at a globally recognized, high-impact research university committed to a superior student experience.

Requires a bachelor’s degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

This position requires a thorough knowledge of the custodial services business operations, with emphasis in safety practices as it pertains to relevant areas of employment. Knowledge of business management practices, personnel management, planning, problem solving, and conflict resolution are essential. Computer literacy required.

Coordinates the equipment and material requirements for the department with an allocated budget of approximately 2 million dollars by preparing specifications, conducting cost analysis, making selections, requesting and purchasing materials, coordinating with Purchasing and Accounting, receiving and verifying accuracy of received materials, and distributing to the residence halls.

Yes

10

Performs inspections of assigned buildings by walking through and observing interiors of buildings in order to review the inspection work of the supervisors and actual work of employees, gather information for developing work orders that are used by maintenance, warehouse/moving or custodial staff, communicate with customers, check on the need for replacement fire extinguishers, report safety concerns, meet with building liaisons, and provide a visible custodial management presence to staff, students, parents, and visitors.

Yes

15

Directs and manages the custodial operations for approximately 2.1 million gross square feet of residence hall space on the Columbia campus at the University of South Carolina by communicating with customers regarding their issues and concerns; delivering cost competitive in-house services; conducting comparative cost surveys with the private sector delivering equivalent services; developing quality assurance practices to evaluate and maintain service, quality and assignment of work; overseeing the hiring of new staff; assisting in the creation of and communicating vision and goals; meeting with other management personnel and/or employees to resolve problems, address concerns, provide information; identifying anticipated needs for equipment, materials, and personnel; and ensuring the successful accomplishment of work plans for efficient resource use and responsive support.

Yes

25

Provides leadership to and supervises approximately 68 personnel responsible for cleaning activities by developing goals, priorities, budget plans, and regular communications about work; creating a participatory work place that seeks the involvement of all employees; by assigning duties to employees in accordance with their job classifications; ensuring that employees plan and schedule work with customers on a weekly basis; reviewing their work assignments and holding them accountable for satisfactory performance; monitoring labor hours and materials expended; ensuring work tasks are performed in a safe, productive, and cost effective manner; providing direction, motivation, and on the job training; completing Employee Performance Management System documents; ensuring the accurate submission of daily time sheets and records on all scheduled and maintenance tasks performed; and reviewing, verifying, and submitting labor sheets and leave slips.

Yes

30

Develop and coordinates a custodial training program for custodial workers that includes cleaning methods, procedures, products, and equipment operation by writing and updating a training manual(s); scheduling and conducting new hire, refresher, and “cross” training classes and on-the-job training; developing and verifying training-based levels of proficiency; and staying abreast of latest equipment and techniques including meeting with vendors and viewing equipment during demonstrations, conferences, and trades shows.

Yes

5

Prepares and analyzes reports and documents for upper management review including time and labor studies, incidents, work order completions, supply and equipment needs, disciplinary actions, position management information, annual training requirements, and summations of meetings and trainings attended in order to provide management with necessary planning and scheduling information; to keep management informed of incidents, issues, and needs; to review trends; and to resolve problems and share best practices; and to assist in the creation of a positive first impression of the residence halls.

Yes

5

Develops, implements, and maintains operational processes and measures by reviewing and applying industry standards for products, equipment, and work performance; performing benchmarking analysis with organizations such as APPA, SEC institutions of higher education, and “aspirational” institutions; and communicating information to management and staff on a regular basis.

Yes

5

Perform other duties as assigned.

No

5

No

Essential

1

03/16/2025

02/24/2025

04/24/2025

No

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by April 24, 2025.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

https://uscjobs.sc.edu/postings/183861

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.