Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.

If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.

The E-Learning Support Specialist serves as the first and primary contact for inquiries and support needs regarding products created and supported by the Center for Public Management E-Business Group by answering calls and responding to tickets. Products supported include Learning Management.

Systems, online-courseware, assessment tools, websites, and other e-learning related technologies. Other duties include training clients how to use the different tools as well as create support documentation.

Duties: 

• Assists in planning, monitoring, resolving problems, and coordinating operations and service delivery and provides customer contact in a call center.
• Coordinates and applies program guidelines to project delivery.
• Responds to calls and tickets by researching and presenting the best solution to resolve client issues.
• Performs research functions, analyzes data, and provides customer service and support.
• Assists in the planning and delivery of operational activities and services.
• Identifies discrepancies and resolve problems.
• Tests Learning Management Systems and other web-based products for quality control and best practices.
• Prepares, reviews, and maintains detailed records and reports to measure project activities.
• Participates on work teams to develop project goals and support materials.
• Establishes and maintains professional internal and external relationships.
• Trains clients in the processes and functions of the different products CPM provides, including the Learning Management Systems.
• Performs various duties as needed to successfully fulfill the function of the position. 

Required Education: High School Diploma or GED, AND: 

• 18 months experience in data analysis, project coordination, or related experience.

Skills:

• Ability to communicate verbally and in writing
• Ability to understand written material and instructions
• Excellent customer service skills
• Basic computer skills
• Detail oriented
• Ability to research information to obtain an answer or solution to a problem in a timely manner

Advertised Physical Requirements:

• Ability to sit and talk for prolonged periods.
• Hand and finger dexterity.
• Engage in repetitive motion of the wrist, hand, and fingers.
• Standard Office Environment.

Departmental Preferences:

• 6+ months experience with an LMS

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.