S2947

998974

Student Services Specialist

Transfer Credit and Articulation Analyst

Staff

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

In support of the mission of UNC Greensboro, the University Registrar’s Office fosters student success and cultivates exemplary student experiences for all University constituents related to academic records, policies, and regulations.

The Transfer Credit and Articulation Analyst is responsible for developing, maintaining, and entering transfer credit equivalencies for UNC Greensboro. The Transfer Credit and Articulation Analyst operates under the guidance of the Assistant Registrar for Operations and Student Services within the University Registrar’s Office. Collaborating closely with the Undergraduate Admissions team, the Transfer Credit and Articulation Analyst executes the transfer articulation process and ensures adherence to statewide policies and mandates. This position will work closely with faculty and departments to support the development of articulations that align with the UNC System and the NC Community College articulation agreements and degree planning processes.
Currently:
The Transfer Credit and Articulation Analyst is responsible for developing, maintaining, and executing articulation and transfer credit equivalencies for UNC Greensboro. The Transfer Credit and Articulation Analyst works under the direction of the Associate Registrar for Policy and Operations in the University Registrar’s Office and in collaboration with colleagues in the Undergraduate Admissions team to collaboratively execute institutional strategic initiatives and ensure compliance in statewide policies and initiatives. This position will work closely with faculty and academic affairs staff to develop proficiency in college academic requirements and to support the development of articulations that align with the UNC System and the NC Community College articulation agreements and degree planning processes. Finally, this position will work closely with Academic Affairs Technologies and Innovation to define data standards, design business processes, and implement technologies and systems to automate transfer credit evaluation and articulation.

BACHELOR’S DEGREE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE. ALL DEGREES MUST BE RECEIVED FROM APPROPRIATELY ACCREDITED INSTITUTIONS.

Bachelor’s Degree from an accredited institution and/or one year of related experience in admissions, transfer, student services within a college setting, or student information systems.

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

$45,000

Undergraduate Admissions - 10202

8 A.M - 5 P.M., M-F, some evenings and weekends may be required

12

Information & Education

Student Services Specialist

02/21/2025

03/16/2025

1.000

Non-Exempt

Execute the process of evaluating equivalencies either through academic colleges or using professional judgment and discretion to research, determine equivalencies, and enter them into Banner, the student information system. Adhere to UNC System mandates on the time frame for completion of transfer credit.Currently:

• Manage the process of evaluation of equivalencies by either sending the course information to academic colleges for evaluation or using research and professional judgment and discretion to determine equivalencies.
• Coordinate the solicitation and review of course syllabi and supporting materials by faculty and academic colleagues when needed.
• Enter all equivalencies into Banner, the student information system.
• Understand the UNCG, UNC System, and the NC Community College transfer credit policies in-depth in order to evaluate credit accurately.
• Complete articulations in the UNC System mandated timeframe.

Continually build and maintain the transfer credit dictionary/tables in Banner. Ensure compliance with statewide transfer initiatives like the CAA and military transfer initiatives, bilateral agreements, 2+2 agreements, or other standardized agreements.

• Ensure that the credit being evaluated is built into the transfer credit database/dictionary in Banner.
• Facilitate UNC Greensboro’s participation in statewide transfer equivalency guarantees, including but not limited to Common Articulation Agreements and military transfer initiatives.
• Utilize extensive understanding of UNCG General Education requirements to develop and maintain transfer credit equivalency guides for specific sources of frequent external credit, including NC Community College’s common course catalog, test credit, and international transfer credit.

Other duties as assigned.

• Attend meetings as needed.
• Assist with special projects.
• Attend training sessions, webinars, conferences to maintain current knowledge on the new releases of Banner and Transcript Articulation processes/guidelines.

Timely, Accurate, and Friendly Customer Service

• Provide timely, accurate, and friendly customer service to students, staff, and faculty who call or email with questions about transfer articulation.

Managing Work Processes

• Ability to communicate and work with employees to gain understanding of a commitment to set work standards, processes, and procedures.
• Ability to create and facilitate learning opportunities that may include active participation, networking with colleagues in other organizations or attending in-house training on related systems operations.
• Ability to provide directional input on program services.

Journey

Decision Making

• Knowledge and use of effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
• Ability to take action consistent with available facts, constraints, and anticipated consequences.
• Ability to analyze and synthesize relevant policies and legislation, and apply them across a variety of situations.

Journey

Program Management

• Ability to address and resolve routine service matters, referring to higher authority for issues outside standard operating procedures.
• Ability to collect, research and provide preliminary data analysis.
• Ability to create standardized reports for review by supervisor.
• Ability to proactively participate in promoting student learning and leadership involvement initiatives in meeting program goals and services.
• Ability to prioritize workload.

Contributing

Client/Customer Service

• Ability to develop and maintain effective working relationships with client/customer in order to initiate, facilitate and complete work in assigned student service program area.
• Ability to independently interpret policy and procedure within delegated authority when responding to client/customer requests and non-standard issues.
• Ability to recognize how individual decisions impact other program areas and their goals.
• Ability to employ de-escalation techniques and conflict management strategies when appropriate. Ability to understand the role of clients in their work environment.

Journey

Coordination - Operations

• Ability to direct, evaluate and implement improvements to maximize organizational goal
• achievement.
• Ability to develop and oversee processes, procedures and programs to enhance organizational goal achievement.

Journey

Information & Records Administration

• Ability to perform research, data collection, and analysis of information, and report writing.
• Ability to utilize, reconcile, and manipulate data from different internal and external software systems.
• Ability to apply an in-depth knowledge of program specialty or multiple program areas to
  improve existing programs or develop new programs.

Journey

Finger Dexterity - F, Reading - F, Vision-Preparing/Analyzing figures - F, Sitting - F, Hand Movement-Repetitive Motions - F, Writing - F, Vision-Visual inspection - F, Hearing - F, Talking - F, Standing - O

Inside - F