University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Associate Director for Community Care

Job Profile Title

Associate Director C, Student Services, Student Engagement

Job Description Summary

Community Care effectively manages social events for all Penn student groups—at both the undergraduate and graduate levels—by implementing programs and services that promote a safe, inclusive, and caring campus environment. In collaboration with the Associate Vice Provost for University Life, this role engages in thoughtful conversation, writing, and strategic planning to demonstrate the potential for Community Care at Penn to support students and strengthen our community holistically.

Job Description

Job Responsibilities

• The Associate Director will oversee the effective management of social events for all Penn student groups at both the undergraduate and graduate levels by implementing programs and services that promote a safe, inclusive, and caring campus environment.
• Leads the recruiting, hiring, payroll and training of 25-30 Event Observers, part-time temporary University Life employees who provide on-the-ground support at student-hosted social events, and supervise graduate student.
• Lead outreach efforts to raise awareness of event registration among students and staff. Develop presentations and trainings for various contexts and partner needs. Participate in wider campus conversations about student safety and wellbeing. Oversee the design and upkeep of the Event Registration web page on the University Life website.
• Serve as a consultant for various campus entities regarding hosting events with alcohol (e.g., Athletics, Graduate Student Center, CHAS), helping to ensure compliance with relevant laws and University policies and promote effective risk management and harm.
• Propose and manage budget for yearly social event registration costs. Ensure timely payment of outside vendors (e.g., bartending and security staff) by reviewing, editing, and submitting invoices for processing. Send invoices to student groups responsible for reimbursing University Life for staffing costs, when appropriate.
• Serve in an on-call capacity after hours to support Event Observers and coordinate any immediate next steps when an emergency or serious concern arises at a social event. Promptly contact appropriate partners to ensure situational awareness in real-time. Provide additional on-the-ground support as needed.
• Host weekly Weekend Debrief meetings and coordinate relevant follow-up. Serve as a liaison to Wellness at Penn (e.g., follow up on alcohol transports to ensure continuity of care). Work with Executive Director, Office of Student Affairs (OSA) to address opportunities or concerns related to non-Greek student groups and hold event hosts accountable for any issues. Consult with the Center for Community Standards and Accountability (CSA) and the Office of Fraternity and Sorority Life (OFSL).
• Creates and maintains robust systems and processes for collecting data and continually assesses our approach to community care.

Qualifications

• Bachelor's degree and 3 to 5 years of experience or equivalent combination of education and experience is required; Master's preferred.
• Event coordination experience strongly preferred, including but not limited to recruiting and hiring event staff.
• Experience managing budgets and payment processing with internal and external partners/vendors.
• Strong attention to detail and the ability to manage data/tracking at scale.
• Excellent communication and stakeholder management skills required.

Application Requirement

• A Cover Letter and Resume/CV are required to be considered for this position. Please upload your Cover Letter where it asks you to upload your Resume/CV; multiple documents are allowed.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Student Services

Pay Range

$51,824.00 - $80,000.00 Annual RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Equal Opportunity Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.

• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.

• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.

• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay