Job Location: Main Campus - Edmond, OK

Position Type: Staff

Job Category: OTRS Classified

Position Classification:

Regular, full-time, salaried, exempt and benefit-eligible staff position. For more benefit information visit Why Work at UCO?

General Schedule:

Position typically works Monday-Friday from 8am-5pm in-office at UCO's main campus in Edmond, Oklahoma.

Salary:

Salary is disclosed within the application as an application question.

Position Overview and Job Duties:

Under the supervision of the Manager of Cloud and Data Center Services, the Systems Administrator I helps to develop, support, monitor, and maintain the enterprise client end-point management program infrastructure – including Microsoft Windows, Apple iOS and macOS devices, device imaging, software deployment and support, patch management, and related systems and applications. This position operates and configures various technologies to maximize the enterprise client end-point management program infrastructure and related University systems and applications. Provides training, documentation, and technical support for Tier 1 and Tier 2 technicians and clients. Responsible for analyzing system and user requirements and developing solutions for new solutions and improving existing solutions. Help to ensure 24x7 availability of technical infrastructure through redundancy and technical support. Helps with solutions to problems that may arise in an expeditious, efficient, and timely manner. Responsible for performing job duties in accordance with the mission, vision, and values of the University of Central Oklahoma.

Responsible for installing, configuring, monitoring, and supporting University systems, applications, and services to standards and best practices – including Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), Microsoft Group Policy, Windows Server Update Services (WSUS), and Apple Device Management (JAMF). Understand and resolve issues with University systems and applications while adhering to Incident and Change Management frameworks. Responsible for the executive setup and will arrange, monitor, and patch University endpoints and applications in alignment with best practices and security policy.

• Develops, supports, and maintains the University enterprise client-end-point management program infrastructure.

• Serves as a Tier III escalation point for Systems, Applications, and Technical Support teams.

• Maintains access, security, scalability, and usability of assigned application(s).

• Monitors systems and applications and responds to alerts in a timely manner.

• Monitors resource usage and trends; optimizes and/or increases scalability as needed.

• Investigates opportunities to automate and delivers with scripting.

• Creates and maintains documentation including diagrams, operational, support, and disaster recovery procedures; regularly reviews and updates documentation.

• Publishes client-facing support documents to improve user experience.

• Researches and communicates new features of assigned application(s) and unused tool functionality to drive the platform expansion and adoption, which includes developing road maps, guides, standards, and procedures.

• Interacts with end users, service desk, technical support, and other team members and stakeholders in gathering information to define and document required changes to the environment. Assists IT management in preparing business and use cases.

• Preforms other duties as assigned.

Qualifications / Experience Required:

Bachelor’s degree and minimum 1 year experience administrating, configuring, optimizing, and maintaining client endpoints including Microsoft Windows, Apple iOS and MacOS devices with enterprise management software; or an equivalent combination of experience and education that provides knowledge of and exposure to fundamental theories, principles, and concepts.

Qualifications / Experience Preferred:

Related certifications (i.e., Microsoft, Jamf, CompTIA Security).

Experience in customer support, training, system or application administration, or related area.

Experience with domain services; including, Active Directory, Azure Active Directory, and Group Policy.

Experience with scripting and automation (i.e., PowerShell, Python, Ansible).

Familiarity with ITIL concepts and the ability to follow existing Problem, Change, and Incident Management procedures.

Knowledge / Skills/ Abilities:

Knowledge and experience of the following: Microsoft Windows, Microsoft Windows Server, Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, Microsoft Group Policy, Microsoft Active Directory and Azure Active Directory, Windows Server Update Services (WSUS), Apple iOS and macOS, Jamf Apple Device Management, device imaging, patch management, and application deployment and support.

Must possess strong customer service and interpersonal skills. Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail and accuracy. Excellent verbal and written communication skills. Ability to communicate technical concepts to non-technical users. Ability to facilitate team interaction and client meetings effectively. Ability to work independently or with specialized group and maintain courteous attitude in dealing with students, faculty, and staff. Manage and prioritize work effectively with minimal supervision. Proficient with Microsoft Office Professional. Continually updates skills and knowledge relative to the position and the technology industry. Adheres to and complies with UCOs shared values and the Office of Information Technology’s Code of Ethics. This position may be assigned 24x7x365 on-call rotation responsibilities and requires the successful candidate to have high-speed internet access to their residence and maintain a smart phone on which to receive telephone calls, email, SMS messages from servers and authorized OIT personnel.

Physical Demands:

Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.