Job Title: Business Systems Analyst - GaVIEW
Location: USO-Information Tech Services
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 280745
About Us

The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

Job Summary

This is a professional (working) level position responsible for the analysis of complex business problems of varying complexity and assessing how information systems can be utilized to address them. The position assists in the collection and analysis of data and helps provide quality analytics to researchers and decision makers within the higher education system in support of business/data solutions.

Responsibilities

1. Provide Specialized LMS Support: Manage and support D2L Brightspace environments and related tools, ensuring functionality aligns with academic services and institutional needs.

2. Technical Administration: Perform technical tasks across multiple Brightspace environments, including configuration, maintenance, and troubleshooting, to ensure a stable and efficient service environment.

3. Collaborate on Service Implementations: Work closely with team members to design, develop, and implement processes and solutions for new and updated services, adhering to IT best practices and operational standards.

4. Third-party Integrations: Oversee the integration of third-party applications with the LMS, ensuring seamless data flow and compatibility with institutional systems, as appropriate.

5. Enhance User Experience: Identify opportunities to improve LMS functionality and processes, proactively addressing system limitations and implementing scalable solutions that enhance the user experience.

6. Testing and Quality Assurance: Collaborate with team on testing strategies, including functional testing, user acceptance testing, and validation of new features, updates, and integrations, as appropriate.

7. Vendor and Stakeholder Coordination: Act as a liaison with the USG, D2L, and campuses, ensuring effective communication and resolution of technical issues and service changes.

8. Monitor and Report: Track system performance, generate usage analytics, and prepare reports to support decision-making and continuous improvement initiatives.

9. Provide Training and Documentation: Deliver training, create user guides, and maintain up-to-date documentation to support end users, including faculty, staff, and administrators.

10. Adapt to Evolving Needs: Stay informed on industry trends and emerging technologies, applying flexibility to meet the dynamic and time-sensitive demands of the academic service environment.

11. Performs related duties as assigned.

Required Qualifications

Educational Requirements
Bachelor's degree required.
Master's degree preferred.

Required Experience
Over three years of related LMS administration experience required.

Other Required Qualifications
Or equivalent combination of education and experience.

Required Documents to Attach

List of References

Knowledge, Skills, & Abilities

Knowledge:

• Knowledge of Board of Regents policies and procedures.

• Knowledge of D2L Brightspace and related tools, including configuration, maintenance, and integration with other systems.

• Knowledge of end user training and support principles.

• Knowledge of functionality testing procedures, including user acceptance testing.

• Knowledge of process improvement principles and change management processes.

• Knowledge of project management principles and methodologies.

• Knowledge of third-party application integrations and data interoperability.

• Knowledge of USG internal operations business procedures.

Skills:

• Skill in collaborating with vendors, institutional teams, and stakeholders.

• Skill in decision making and problem solving, particularly in time-sensitive situations.

• Skill in monitoring system performance, analyzing usage data, and preparing actionable reports.

• Skill in oral and written communication, with the ability to convey technical information to non-technical audiences.

• Skill in providing technical support and troubleshooting for end users.

Abilities:

• Ability to adapt to evolving technologies and service demands.

• Ability to effectively multi-task and prioritize responsibilities in a dynamic environment.

• Ability to respond diplomatically to sensitive and critical issues.

USG Core Values

The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.

Equal Employment Opportunity

The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

Other Information

This is not a supervisory position. The supervisor assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.
The work consists of varied business systems analysis duties. Frequent changes to industry standards contribute to the complexity of the position.
The purpose of this position is to manage and support specialized IT business systems. Success in this position contributes to the efficiency and effectiveness of a variety of USG and institutional operations.
Contacts are typically with other system office employees, college and university staff, vendors, contractors, and members of the general public.
Contacts are typically to give or exchange information, to resolve problems, or to provide services.
The work is typically performed while sitting at a desk or table.
The work is typically performed in a virtual office.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Background Check

Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.

For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.