Associate Director, ISSS
- Employer
- Georgia State University
- Location
- Atlanta, GA
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Associate Director, International Student Scholar Services (ISSS)
Georgia State University
Atlanta Campus
The Associate Director for Student Services is a key member of the ISSS leadership team, supervising and managing the four senior international student advisors, and serving as leader of the office in absence of the director including with emergency support. This position utilizes the Banner system and Sunapsis software to manage the immigration compliance of international student services that support a growing population of over 4000 F1 and J1 visa students. It is responsible for assigning advisor caseloads, coordinating responses to enrollment alerts, managing SEVIS terminations, and supervising incoming student processes and events. The Associate Director will coordinate onboarding of staff to key office software and resources, serve as lead on non-resident tax support and health plan inquiries, and be the point of contact for designated campus stakeholders on international student issues and questions.
WHAT MAKES ISSS A GREAT PLACE?
· A flexible work environment
· Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
· A knowledge-sharing organization that works collaboratively with various partners.
· Professional development opportunity and mentorship
· A rapidly growing center within an academic setting
HERE IS WHAT YOU WILL DO
· Leadership:
o Responsible for assisting the Director (along with Assistant Directors) in making decisions, providing oversight, determining goals and direction, and representing ISSS to on and off campus partners.
o Serve as leader of the office in absence of the director, including with emergency support.
o Will update/inform the ISSS director with key data, information about trends/issues/problems, and events or activities where attendance or assistance is needed, and help maintain consistency between all ISSS staff on both campus offices.
o Manage the following office processes: lawful presence (VOLP), SHIP inquiries & communication, nonresident tax information & support, and financial hardship tuition waiver selection.
· Supervision:
o Directly supervises the 4 Senior International Student Advisors.
o Coordinate the hiring and training of direct reports, evaluate staff performance, direct professional development, and manage OneUSG for student advising staff.
· Student Advisement:
o Advise students related to F1 and J1 immigration regulations and University policies and deadlines, use compliance software to maintain appropriate documentation, communication, and student support.
o Remain current on federal immigration changes, access to advising resources, and key campus partners who can assist with related student needs and questions.
o Provide student advising related to the individual's personal situation, including cultural adjustment, academic support/testing/resources, admissions processes, language skills, financial resources, and referrals to appropriate counseling or other services.
· Data & Communication:
o Responsible for oversight of the office website, social media, and student newsletters.
o Assist director and SEVIS/Sunapsis Coordinator with audits of Sunapsis and Banner data for international students.
· Student Compliance & Support:
o Provide guidance, development, and support for all student advising and support services and programs, including new student support and processes.
o Lead SEVIS termination processes, manage alerts & student requests, delegate and manage advisor case loads, and keep up to date on the ever changing federal regulations and policy guidance.
· Collaboration:
o Liaise with various colleagues off-campus (AMIS, GILC, BCM) and with internal stakeholders (admissions, registrar, student accounts, academic advising, athletics, etc.) to remain current on latest support and information related to international students, and to act as an advocate on their behalf.
Qualifications
Minimum Hiring Qualifications:
Bachelor’s degree and four years of supervisory/management experience or a combination of training and experience.
Preferred Hiring Qualifications:
· Excellent written and oral communication skills
· Effective organizational skills
· Knowledge of federal immigration regulations
· Knowledge of university policies
· Ability to work with a diverse population
· Knowledge of the surrounding community and available resources
College/Business Unit
Open until filled
College/Business Unit: Provost & VP Academic Affairs
Location: Atlanta Campus
Job Posting: 01/31/25, 5:00:00 AM
Organization
Founded in 1913 in Atlanta, Georgia State University is the second-largest and one of four research institutions in the University System of Georgia. The University serves one-fourth of the graduate students in the university system; it is within a one-hour commute of more than one-third of the state’s population. Approximately 80 percent of all Georgia State alumni live and work in Georgia.
Georgia State’s main campus is located on 34 acres in downtown Atlanta. University centers in Alpharetta, Brookhaven, Buckhead and Henry County offer students convenient suburban locations for graduate courses in business and education.
More than 50,000 students annually attend Georgia State University. While 90 percent of the students are from Georgia, students also come from all 50 states and 160 countries. More than 1,400 international students attend Georgia State and graduate students comprise 31 percent of the student population.
The University offers more than 52 degree programs in more than 250 fields of study – from public policy and African-American studies to biology and health sciences. Degrees are offered at the bachelor’s, master’s, specialist and doctoral levels through six units: the College of Arts and Sciences, J. Mack Robinson College of Business, College of Education, College of Health and Human Sciences, College of Law and Andrew Young School of Policy Studies. In addition to the numerous degree programs, Georgia State offers full- and part-time programs and day, evening and weekend classes.
Students have many choices in extracurricular activities including more than 22 fraternities and sororities; and some 250 chartered student groups, including 60 degree-related student groups, seven religious, 24 law-oriented and 22 multicultural/international groups; and 10 honor societies. There is also an active student government association which includes the student senate and the judicial board.
The Georgia State Panthers are members of the Colonial Athletic Association and compete in 16 NCAA Division I intercollegiate men’s and women’s sports, including basketball, baseball, softball, golf, tennis, track and volleyball. The university announced in April 2008 that is will begin Division I-AA football in 2010.
The university’s innovative Touch the Earth program brings outdoor recreation ranging from backpacking, rock climbing, sailing, kayaking, rafting and water-skiing to out-of-state snow-skiing and snorkeling trips. And WRAS, Georgia State’s popular 100,000-watt radio voice, is the most powerful student-run radio station in the United States.
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