Customer Support Specialist
- Employer
- Kutztown University of Pennsylvania
- Location
- Remote - Office of the Chancellor, PA, PA
View more categoriesView less categories
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support, Technology, IT Support & Training
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
The Customer Support Specialist is part of the Office of the Chancellor Technical Services Team, and will report to the Client Support Manager. This position functions primarily as the Tier 1 and Tier 2 point of contact for staff seeking technical assistance for technology issues. Duties are performed with considerable independence and are subject to review by a technical supervisor for quality, operational performance or other IT support services being provided. Additionally, the Customer Support Specialist will work closely within a larger team environment in order to provide superior end user support.
Essential Duties and Responsibilities
Information Technology
Additional Duties
Minimum QualificationsMINIMUM EXPERIENCE AND TRAINING: One year as an Information Technology Trainee or Information Technology Technician;
or
One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field;
or
Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services;
or
An equivalent combination of experience and training.
Required Knowledge, Skills, and Abilities- Microsoft Active Directory account and group administration
- Microsoft EntraID
- Microsoft 365 Apps
- Microsoft Windows Desktop Operating Systems
- Microsoft Intune and Windows Autopilot
- Microsoft Exchange Online
Please note, this position is with the Office of the Chancellor at the PA State System of Higher Ed, not Kutztown University.
Applications & Resumes will be accepted until position is filled.The anticipated starting salary for this position is $61,903, per the AFSCME CBA. For internal applicants, salary will be calculated in accordance with the AFSCME CBA.
All applications for this position must be submitted via our online application/resume system ONLY. Please do not fax, mail, or e-mail any documentation.
Successful interview, reference checks, background clearances (PA Criminal, Child Abuse Clearance & FBI Clearance), and demonstration of ability are requisite qualifications for all positions.
Citizenship or work authorization to work in the United States required.
Non-Discrimination StatementThe Pennsylvania State System of Higher Education prohibits any form of discrimination or harassment on the basis of sex, race, color, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, pregnancy, marital or family status, medical condition, genetic information, veteran status, or disability in any decision regarding admissions, employment, or participation in a University program or activity in accordance with the letter and spirit of federal, state, and local non-discrimination and equal opportunity laws, such as Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Age Discrimination in Employment Act, the Americans with Disabilities Act and ADA Amendments Act, the Equal Pay Act, and the Pennsylvania Human Relations Act. For information regarding civil rights or grievance procedures and for inquiries concerning the application of Title IX and its implementing regulation, contact Christa Cobb, State System Title IX Coordinator, 2300 Vartan Way, Suite 207, Harrisburg, PA 17110; Phone: (717)720.4167; Email: CCobb@passhe.edu. Additionally, inquiries concerning Title IX and its implementing regulation can be made to the U.S. Department of Education, Office of Civil Rights, Region III, The Wanamaker Building, 100 Penn Square East - Suite 505, Philadelphia, PA 19107; Phone: (215) 656-6010; Fax: (215) 656-6020.
Organization
Working at Kutztown University of Pennsylvania
Comprising five colleges - Visual and Performing Arts, Business, Education, Liberal Arts and Sciences, and Graduate Studies - Kutztown University offers a diverse range of excellent academic programs to prepare individuals for successful careers.
Located on 325 acres in Kutztown (population:4,500), the university is 20 miles from both Reading and Allentown, 90 miles from Philadelphia and 100 miles from New York City. LVI International Airport is 25 minutes from campus. The campus is in a beautiful rural Pennsylvania Dutch community, an easy walk from the borough of Kutztown which has ample stores and shops to meet the needs of students.
Currently, 10,193 students are enrolled at the university from 26 states and 51 nations. About half of the undergraduates live in residence halls; the rest live at home or in nearby apartments. A well-rounded program of athletic, cultural, and social events and activities satisfies nearly every taste.
We have 330 full-time faculty members and boast a favorable 19:1 student-faculty ratio. Sixty percent of our faculty have doctorates, 39% earned master's degrees and 1% have bachelor's degrees.
Kutztown University is accredited by Middle States Association of Colleges and Secondary Schools (MSACS); professionally by the National Council of Teacher Education and National League of Nursing.
Kutztown University of Pennsylvania is a member of the State System of Higher Education. The Board of Governors oversees the State System which includes Pennsylvania's fourteen public universities. The Council of Trustees is the local governing body for Kutztown University. The Officers of Administration for the University are the President and members of the President's Cabinet.
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