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Instructional and Client Support Specialist

Employer
South Georgia State College
Location
SGSC -  Waycross Campus
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Job Details

Job Title: Instructional and Client Support Specialist
Location: SGSC - Waycross Campus
Regular/Temporary: Regular
Full/Part Time:
Job ID: 281466
About Us

Join our Team at South Georgia State College!

South Georgia State College is a residential state college of the University System of Georgia (USG).SGSC focuses on a core of strong teaching and personalized academic advising.It has a long and distinguished tradition of serving the people of Georgia.

Students pursue associate degrees in 20 programs of study, eight (8) bachelor's degrees programs which are transferrable to other institutions or prepare them for careers in a variety of fields and

South Georgia State College institution has given residents in South Georgia a chance to further their education since the early 1900s.

Location

Douglas Campus is located at 100 West College Park Drive| Douglas| GA | 31533

Waycross Campus is located at 2001 S. Georgia Pkwy| Waycross| GA |31503

Valdosta Entry Program is located at 1500 N. Patterson Street| Valdosta| GA |31698

Job Summary

This position is responsible for providing instruction and support of instructional technology for the institution including classroom technology, video conference technology; and the learning management system along with installation, maintenance, and support of college computing resources utilized by faculty, staff, and students.

Responsibilities

Provide Technical Assistance

  • Work with users to provide technical support and to assist tin the resolution of software and hardware problems. Identify recurring hardware and software issues and recommend plans for prevention and resolution.

Support

  • Provide administrator and functional user support for the Learning Management System.
  • Assists with systems administration functions such as managing user accounts and profiles, and maintaining hardware and software inventory and licenses.

Equipment Set Up

  • Install, configure, and maintain computer software, hardware, and peripherals. Set up and operate audiovisual equipment, including sound systems, lighting systems, projectors, classroom technology, and various media equipment.
  • Coordinate with event planners for setup and operation of audiovisual equipment for campus meetings and events.

Security

  • Maintains security of workstations by implementing proper security software and settings, updates and other required security protocols.
  • Advocates information technology security "best practices"; ensure systems conform to SGSC/USG security standards.

Travel

  • Travel to support multiple campuses/sites and to attend conferences for extensive training as necessary.

Other Duties as Assigned

  • Perform other duties as assigned by your supervisor.
Required Qualifications

Educational Requirements

Bachelor's Degree (Computer Science, Management Information Systems, or related field).

Proposed Salary

Proposed Salary $41,600.00 plus health and retirement benefits.

Knowledge, Skills, & Abilities

Abilities

Ability to work under direction of senior staff.

Knowledge

Knowledge in identifying and resolving technical issues.

Experience interacting with functional users to determine requirements.

Awareness of software life cycle and configuration management concepts.

Disciplined approach to following procedures and completing tasks.

Experience working in a team-oriented, collaborative environment.

Skills

Strong customer service orientation.

Contact Information

For more information or questions about the job posting, please contact the Department of Human Resources at (912) 260-4377, or by email at hr@sgsc.edu.For technical support, please contact OneUSG Connect Support at (877) 251-2644, or by email at support@usg.edu.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Employment is contingent upon successful completion of a background check and demonstrating your eligibility for employment with South Georgia State College. Position may require credit check (if using PCard, working with cash, etc.).

Offers made are expressly subject to the applicable federal and state laws, to the statutes, rules, and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG).


The position requires completion of SGSC annual compliance training course such as State Business Transactions, Drug free Workplace, Anti-Harassment Policy, Introduction to Information Security, Workers Compensation, Motor Vehicle Policy, USG Ethics Policy, Conflict of Interests/Outside Activities Policy, Leave Procedures for Faculty and Staff, Georgia Open Records Act, Family Educational Rights and Privacy Act (FERPA), Contracts 101.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

South Georgia State College is a Tobacco and Smoke-Free Community.

Equal Employment Opportunity

South Georgia State College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability.

Individuals in need of reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify Human Resources: (912) 260-4376.

Other Information

South Georgia State College Mission

South Georgia State College, a state college of the University System of Georgia, is a multi-campus, student-centered institution offering high-quality associate and select baccalaureate degree programs. The institution provides innovative teaching and learning experiences, a rich array of student activities and athletic programs, access to unique ecological sites and residential options to create a supportive learning environment.

Background Check

This is a Position of Trust

Organization

Waycross College is a two-year college and one of the newest institutions in the University System of Georgia. It is located in rural southeast Georgia and serves a ten-county area adjacent to the Okefenokee Swamp. Five major buildings, including a new state of the art Student Services Center, are located on the 150 acre campus. Off-campus classes are offered in the city of Hinesville.

The College is widely recognized as a place for students who want to enter the job market with a solid foundation in liberal arts or transfer successfully to a baccalaureate program at a four-year institution. The College does an excellent job of preparing its students for both.

Waycross College is a non-residential college of 980 students. The student body is diverse, and the average age is 25. Students may choose to major in one of 30 associate degree programs in areas such as business, criminal justice, history, psychology, and teacher education. Flexible class scheduling and an academic support center assist students in making the most of educational opportunities. Waycross College students perform well on the Regents’ Test and have good success upon transferring to four-year institutions. The Adults Start College Grant helps returning non-traditional students achieve success in higher education.

Partnerships with the community are particularly evident at Waycross College. The College is an active supporter of the Okefenokee Arts and Entertainment Alliance.

There is no lack of outside activities for students. Concerts, special lectures, social events, cultural exhibits and intramural sports are just a few of the extracurricular activities offered at Waycross College. Students also may participate in leadership opportunities through Phi Theta Kappa, the Multicultural Student Alliance, the Drama Club and Outdoor Adventurers Club.

Waycross College was founded in 1970 by the University System of Georgia to serve the growing southeast Georgia region. Classes began in 1976.

Links
Mission Statement
Directory
Degrees & Majors Authorized
Library
Compliance, Ethics, and Reporting Hotline

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