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Assistant Director

Employer
The University of Kansas
Location
University of Kansas Lawrence Campus
View more categoriesView less categories
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Position OverviewMore than perhaps any other factor, the degree to which a university attracts and retains qualified students determines the success or failure of that institution. The Enrollment Management division is a key player in this activity and has a profound effect on the institution’s success. The division is committed to developing a data-informed, forward-looking, comprehensive enrollment strategy that enables the institution to pursue strategic goals in an integrated and intentional manner.

The Enrollment Management Shared Services Center (EMSSC) unit reports to the Vice Provost for Enrollment Management and provides front-line services to students on behalf of all the units within Enrollment Management (specifically, Office of Undergraduate Admissions, Office of Graduate Admissions, Financial Aid and Scholarships, Student Lifecycle Technology, and the Office of the University Registrar), facilitates critical back-office processing, and provides overall project management support and office support for the organization.

The Enrollment Management Student Processing (EMSP) team is responsible for supporting departments within Enrollment Management in collaborating with units on special projects and assist with shared processing tasks, assists in improvement of processes, the production and shipping of materials, processing of data and imaging of records.

The Assistant Director of EMSP is a leadership position in Enrollment Management SSC that will oversee our shared processing team. This position will be responsible for developing and maintaining a cohesive support strategy for the units within Enrollment Management. This position also involves collaborating with stakeholders to deliver proactive, accurate and friendly service in addressing the processing and imaging needs of Enrollment Management offices; serving on the EM Shared Services Governance Committee; provides training to all EM staff; Exercising independent judgment, analysis, and coordination of multiple areas. Tasks are diverse and require multiple unrelated steps.
Job Description40% Student Processing Oversight
  1. Oversees all aspects of the EM Student Processing team in conjunction with University and Enrollment Management policies and procedures.
  2. Assists with team projects/tasks as needed. Examples include course scheduling changes, transcript receipt entry, scholarship awards, transcript and enrollment certification processing, FA loan and aid adjustments, tuition, fee and residency petition communications, etc.
  3. Responds to escalated student processing concerns.
  4. Responsible for staying current on all changes in content of information provided in the area and ensuring communication is disseminated to EMSP staff.
  5. Creates, updates, and maintains policies and procedures for EMSP and EM Stakeholders as needed.
  6. Research best practices in the higher education student services and one-stop areas and makes recommendations for changes at KU.
  7. Is the chief point of contact for Information Technology on Enrollment Management Imaging systems and troubleshoots issues as needed.
35% Leadership and Supervision
  1. Works collaboratively with designated Enrollment Management staff to determine services provided by EMSP, ensure smooth delivery of processing, imaging and mail services, and determining service timelines, and expectations for all of Enrollment Management.
  2. Supervises all EM Student Processing staff including hiring, goal setting and feedback, training, evaluations, and disciplinary/termination as needed.
  3. Develop and maintain a training model for new incoming staff as well as ongoing/continuous training for current team members.
  4. Train EM staff on technology and processes that the Student Processing team are responsible for (i.e., Perceptive Content).
  5. Provides informed recommendations to Unit Leader on policies, processes, and initiatives that align with the department’s goals and institutional priorities.
  6. Works with Unit Leader and partner Assistant Director to implement strategic changes for EM.
20% Project Management & Process Improvement
  1. Oversees the collection, assimilation, and analysis of data regarding performance of the area and ensures timely dissemination of reports to intended audiences.
  2. Utilizes data analysis and proactively reviews current practices to identify opportunities for increasing efficiency or improving service, working with appropriate departmental staff to vet and, if decided to move forward, implement.
  3. Assists as needed in ad hoc clean-up projects or special processing requests.
  4. Assists EM Project Manager on related projects as needed.
5% Other Duties as Assigned by Supervisor
Required Qualifications
  1. Master’s Degree or Bachelor’s degree plus three years of related experience.
  2. Minimum of two (2) years of work experience in higher education.
  3. Supervisor experience, as evidenced in application materials.
  4. Excellent written communication skills, as evidenced by the application materials.
Preferred Qualifications
  1. Full time work experience at the University of Kansas, as evidenced in application materials.
  2. Familiarity with Financial Aid and Scholarship, Registrar and Admissions processes and procedures, as evidenced by application materials.
  3. One year of experience in ImageNow/Perceptive Content systems as evidenced by application materials.
  4. Two years of experience in PeopleSoft/Campus Solutions or similar enterprise student information system, as evidenced by application materials.
  5. Two years of experience in interpreting and explaining policies and procedures.
  6. Experience in developing and/or delivering training material to staff and colleagues, as evidenced in application materials.
Additional Candidate InstructionsIn addition to the online application, the following documents are required to be considered for this position:
  • Cover letter describing how you meet the required and preferred qualifications.
  • Resume
  • List of three (3) professional references
Only complete applications will be considered.

Application review begins Monday, February 10th, 2025. To ensure consideration, please apply by Sunday, February 9th, 2025.
Contact Information to ApplicantsAmanda Cushing
acushing@ku.edu
785-864-5773Advertised Salary Range62,000Work ScheduleM-F 8am-5pm (4 days in office 1 day WFH)Application Review BeginsMonday February 10, 2025Anticipated Start DateMonday March 3, 2025Apply to Job

Organization

Working at the University of Kansas 

Join the University of Kansas, and you’ll become part of a Jayhawk family that spans the globe. Wear your KU shirt in London, Istanbul, Buenos Aires, Nairobi or anywhere else, and you will likely hear a resounding “Rock Chalk!” from a stranger. Of course, the appropriate response is an enthusiastic “Jayhawk!” Because, after all, they’re not really strangers, they’re family.

The Jayhawk community is united by more than 150 years of tradition and by our commitment to pushing the boundaries of knowledge, transforming the academic experience, and creating solutions through innovative research. KU’s mission is to lift students and society by educating leaders, building healthy communities and making discoveries that change the world.  

The University of Kansas is the state’s flagship university and one of just 66 invited members of the prestigious Association of American Universities (AAU). We consistently earn high rankings for academics and recognition as a premier research university.

KU faculty and staff embrace our role as the state’s flagship university, AAU member and R1 institution that serves the state, nation and world. We celebrate the energy and compassion that infuse the Jayhawk spirit; and, we remain true to KU’s historic values: the elevating force of education, the transformative power of research and the healing power of service.

Diversity, Equity, Inclusion, and Belonging 

The University of Kansas is committed to a learning and workplace environment that is representative of our nation and global society, accepts and values everyone, appreciates our common humanity and understands that our multiple differences are the cornerstone of academic preparation, professional excellence and distinction. KU must be a place where all people feel they belong and have access to resources and support that help them attain their educational and professional goals.

We recognize there are inequalities and privileges generated by historical and persistent intersecting differences by race, ethnicity, gender identities, gender expressions, sexual orientation, socio-economic status, age, abilities, religion, regional background, veteran status, citizenship status and nationality. And we hold ourselves accountable for policies, processes and programs that appreciate these and other differences and create more fair, safe and just learning, working and living environments for KU students, faculty and staff.

Instruction 

KU offers a broad array of undergraduate and graduate study programs, and we fulfill our mission through academic and research programs of international distinction, coupled with outstanding libraries, teaching museums and information technology. These resources enrich the academic experience for students from all 50 states and 112 countries, and provide enrichment resources for KU faculty and staff.

Research 

The university attains high levels of research productivity and recognizes that faculty are part of a network of scholars and academicians that shape a discipline as well as teach it. KU staff are integral to our research success, participating in and supporting discoveries that expand knowledge and improve lives.

Service 

The university and our employees serve society through research, teaching and the preservation and dissemination of knowledge. KU's academic programs, arts facilities and public programs provide cultural enrichment opportunities for the larger community. And, KU offers educational, research and service programs throughout the state. KU employees are encouraged to participate in and serve the campus and surrounding communities in a way that is meaningful to them.

International Dimension 

KU offers more than 100 programs of international study and cooperative research for KU students and faculty at sites around the world. The university offers teaching and research that draw upon and contribute to the most advanced developments throughout the United States and abroad. At the same time, KU's extensive international ties support economic development in Kansas.

Values 

The University of Kansas, our students and employees are committed to excellence. We foster a multicultural, inclusive environment in which the dignity and rights of individuals are respected. Intellectual diversity, integrity and disciplined inquiry in the search for knowledge are of paramount importance.

Our City and State 

KU sits atop Mt. Oread in the center of Lawrence, a town full of natural beauty and culture. In fact, Rolling Stone magazine named Lawrence one of the best college towns in the United States. Lawrence is home to more than 100,000 people, and has a charming, Midwestern friendliness that welcomes visitors and celebrates diversity. In addition to KU, Lawrence is home to Haskell Indian Nations University, the premiere tribal university in the United States.

Lawrence’s historic and thriving downtown features restaurants, nightlife and local shops offering unique finds that you won’t find anywhere else. The town has more than 50 parks, an encompassing mixed-use trail, and quick access to biking/hiking trails along the Kansas River and around Clinton Lake. A five-minute drive from Lawrence, Clinton Lake offers fishing, boating, beaches, camping and other outdoor activities.

Located just 40 minutes west of Kansas City, Lawrence offers the appeal of a mid-size, suburban town with quick access to the amenities of a large city, including an international airport. The Kansas City metro area is home to world-class museums and cultural activities, Jazz clubs and other nightlife venues, expansive shopping options, and exciting professional sports with the Kansas City Chiefs, Kansas City Royals and Sporting KC.

Kansas is in the center of the country, making it convenient and cost effective to fly or drive to destinations throughout the United States. Far from flat, the Flint Hills, just 90 minutes from Lawrence, offer panoramic vistas that showcase the breathtaking beauty of America.

Making KU Your Home 

Something about Lawrence is magnetic. Long-time residents are never surprised when a KU student or employee from out of state decides to make Lawrence their permanent home. And, even those who do leave often find themselves returning to “the nest” at some point in the future. In fact, Lawrence has been named by several publications as one of the best places to retire.

At the University of Kansas, you’ll join a global Jayhawk family and find a place to call home.

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