Patient Services Supervisor - Surgery
- Employer
- Texas Tech University Health Sciences Center
- Location
- Amarillo
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Patient Services Supervisor - Surgery
Org Level 1
Texas Tech Univ Health Sciences Ctr
Org Level 7
523501 - Surgery Ama Genl
Position Description
Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.
Requisition ID
40040BR
Travel Required
None
Pay Grade Maximum
35.08
Major/Essential Functions
Supervises Front Desk Patient Services Specialist staff in Daily operations of Clinic PSS Staff.
Coordination of Staff Schedules for Adequate coverage needs.
Provides personnel backup. Backup/assist with Provider Master schedules and templates
Grant Funded?
No
Pay Grade Minimum
17.19
Pay Basis
Hourly
Schedule Details
Monday - Friday 8:00-5:00
Work Location
Amarillo
Preferred Qualifications
Experience with training and staff development
Computer skills with efficiency in MS Office products.
Customer Service & Communication Skills
Prior experience working in a medical setting.
Knowledge of EMR system.
Campus
HSC - Amarillo
Department
Surgery Ama Genl
Required Attachments
Professional/Personal References, Resume / CV
Job Type
Full Time
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Job Group
Information and Records Clerks
Occasional Duties
Serve as back up to obtain prior authorizations for limited services from third-party payers,
Assist with any Patient scheduling concerns, complaints as needed/directed.
Attends supervisory and administrative staff meetings to assist in development and implantation of clinic operations, staff training, manuals and development.
Shift
Day
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. Experience in a clinic or physician's office preferred. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience.
Does this position work in a research laboratory?
No
Navy Enlisted Classification Code
YN, HM
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
Organization
TTUHSC operates five schools, multiple online programs and numerous facilities across the state of Texas, with campuses in Abilene, Amarillo, Dallas, and the Permian Basin (Midland & Odessa), in addition to our flagship campus in Lubbock, Texas.
As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of researchers and health care professionals while simultaneously providing world-class patient care to the surrounding communities. We are both an institution of higher learning and a place where real people come for life-saving medical care.
What We Stand For: Inclusion, Vision & Values
Being part of the TTUHSC team means being part of a supportive community that empowers each individual and embraces all cultures, races, backgrounds, abilities and identities. Diversity and Inclusion are not just important—they are essential to our mission and integral to our purpose.
Five core values—One Team, Kindhearted, Integrity, Visionary, Beyond Service—drive everything we do. Through our Values-Based Culture, we are committed to promoting an exceptional, inclusive & equitable workplace.
Our Vision: “Transform health care through innovation and collaboration.” Here, everyone plays a vital role.
Compensation & Benefits
TTUHSC proudly provides many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance at no charge to the employee, paid time off (vacation, sick leave, and state holidays) and substantial automatic retirement contributions.
Additionally, we invest in employee success by providing many resources designed to support your personal wellness and professional growth, including:
Comprehensive Health Plans and Other Core Insurance
State Retirement Programs and Pension Options
Retiree Insurance for Lifetime Medical Benefits
Continuing Education & Lifelong Learning Programs
Tuition scholarships for employees and their dependents
Leadership and Professional Development Programs
Mental and Physical Wellness Programs
Employee Recognition Programs and Longevity Pay
We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Nationally-recognized as a "Great College to Work For,” TTUHSC provides so much more than just a job!
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