Job Title: Program Associate - Office of Human Resources
Location: Tallahassee, FL
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 59543
Department

Office of Human Resources | Employment & Recruitment Services

Responsibilities

This position operates the FSU Office of Human Resources Front Desk with in-person administrative support from 8:00am – 5:00pm by assisting and referring visitors and callers to the appropriate HR section/contact. Assists and troubleshoots with applicants regarding online application process and electronic "onboarding" process via phone, email, and in person including assisting guest operation of the computer kiosks in the HR lobby. Responsible for intake and appropriate distribution of HR physical mail and primary HR email account communications throughout each day.

Responsible for assisting the Human Resources Fingerprinting Office to fingerprint FSU employment and volunteer candidates.

Assists HR Records in processing employment verifications not processed by vendor, The Work Number by Equifax, including verbal requests, mailed forms, and other requests as needed. Assists in providing employment verification memorandums to current and former employees as requested. Assists in the imaging process of HR documents related to all employee personnel files including the appropriate structure and document attributes to ensure compliance with Federal, State and University policies, procedures and retention guidelines.

Performs other related duties as required and deemed appropriate to the accomplishment of the responsibilities and functions of the department including supporting HR Records, HR Background Check Team, and Employment & Recruitment Services as needed.

Qualifications

High school diploma or equivalency and four years of experience. (Note: or a combination of post high school education and experience equal to four years)

Preferred Qualifications

• Previous clerical, customer service, or reception experience.
• Experience working in a fast-paced, large office setting.
• Strong listening skills to best serve customers.
• Experience with Human Resources practices and procedures.
• Experience using PeopleSoft software.
• Experience working with confidential and sensitive information.

University Information

One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research, encourages creativity, and embraces diversity. At FSU, there’s the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow’s news!

Learn more about our university and campuses.

Anticipated Salary Range

Anticipated salary: $36,250

FSU Total Rewards

FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.

Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.

How To Apply

If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.

Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.

Veterans' Preference

Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.

IMPORTANT: To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.

Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.

Considerations

This is an USPS (University Support Personnel System) position.

This position requires successful completion of a criminal history background check.

The ability to maintain punctuality and adhere to a set schedule in order to serve customers during business hours is essential. This position's standard schedule prohibits remote work due to the required in-person customer service.

Equal Employment Opportunity

An Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer.

FSU's Equal Opportunity Statement can be accessed at: https://hr.fsu.edu/sites/g/files/upcbnu2186/files/PDF/Publications/diversity/EEO_Statement.pdf.