Students may only have 5 open job applications at a time.

Work Experience:

Entry-Level

Work Experience Description:

Suitable for students with basic foundational knowledge and little to no practical experience, ideal for freshmen or sophomores who have completed only introductory courses.

Job Summary

The Facilities Management Office seeks a part-time Customer Service Representative to join their team. This individual will be responsible for the prompt and efficient processing of housing and campus work order data and fleet reservations. This individual will be expected to assist the Facilities Management Office to provide efficient customer service through established processes and to be a highly functional information center for all FM operations.

Primary responsibilities:

• Handling inbound/outbound customer contacts in-person, by phone, or by email

• Greeting on-site customers and acknowledging their needs

• Processing housing and campus work order data in the TMA System to ensure accurate and timely repairs, technician scheduling and billing

• Communicating with technicians to inform them on work orders and relaying messages from technicians to customers and vice versa

• Managing and maintaining fleet reservations, ensuring timely pick-up/drop-off for campus-wide departmental use

• Creating instructional documentations

• Additional responsibilities and projects as needed

Job Qualification:

• Proficient in the use and application of MS Office (Word, Excel and PowerPoint)

• Ability to follow detailed instructions

• High levels of professionalism and excellent customer service skills

• Ability to maintain confidentiality, proper phone etiquette and dependability

• Excellent at multi-tasking and time management

• Critical problem-solving skills and strong communication skills, written and verbal

• Must be enrolled as full-time student

Other Job Detail:

• 19 hrs. per week

• Use of WebTMA, Motorpool, Microsoft Teams, and Box applications

• Weekly office meetings

• Must be available to work in the afternoons, Monday-Friday

Work Location

In person

Base Rate Per Hour:

14.00