PROGRAM COORDINATOR, Office of Housing, Residence Services
- Employer
- Boston University
- Location
- Boston
- Salary
- Grade 25
View more categoriesView less categories
- Administrative Jobs
- Institutional & Business Affairs, Program Administration
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
PROGRAM COORDINATOR, Office of Housing, Residence Services
Job Description
PROGRAM COORDINATOR, Office of Housing, Residence Services
Category
Charles River Campus --> Administrative/Support/Clerical
Job Location
BOSTON, MA, United States
Tracking Code
25500049840130
Posted Date
1/30/2025
Salary Grade
Grade 25
Position Type
Full-Time/Regular
- Provide general office, clerical, and onsite support for the Residence Services operations.
- Assist with the central key inventory for residential system; conduct key-board inventories at the residence halls.
- Field a high volume of phone calls and email inquiries from students, parents, and other University departments and provide excellent customer service.
- Assist in mitigating student room issues out in the field.
- Oversee and conduct damage billing with student staff.
- At the end of each semester visit empty rooms to inspect overall condition of rooms/suites/apartments.
- Ensure that appropriate documentation and photographs are collected so that if students appeal, documentation can be provided.
- Communicate with students and parents about damage and key/lock charges posted to students' account.
- Monitor and respond to emails in the Housing Residence Services central mailbox.
- Ensure notes are updated in StarRez. Post charges to student accounts for lost keys, lock changes, and dorm damages.
- Assist in the Room Condition Report process management, and use the data when processing damage billing at the end of each semester.
- Resolve student and parent complaints with furniture, appliances, and facilities by visiting rooms across-campus especially during move-in/out and transition periods.
- Coordinate with Facilities Management to resolve any issues with room condition.
- Monitor and process work orders received through the Maintenance module in StarRez.
- Organize furniture request, and appliance repairs forms for warehouse staff, and outside vendors.
- Maintain accurate records and logs of same.
- Process lock change requests, prioritize orders, and coordinate with residence staff on all matters related to issuance and replacement of room keys, missing keys, and lock changes.
- Conduct key-board inventories and turnovers in the residence hall offices and troubleshoot key issues.
- Monitor move-in and move-out progress in the residences.
- Monitor accurate placement and retrieval of moving carts, assist students with issues while moving in/out, provide support for the Assistant Director with following up on student and parent issues.
- Coordinate barcoding of furniture and appliances in the residences. Process furniture requests for central furniture warehouse.
Required Skills
High School Diploma/GED, B.A./B.S. preferred, and one to three years of experience.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
CURRENT BOSTON UNIVERSITY EMPLOYEES Represented by L2324 click here to apply for this position. All other applicants (both internal and external), please use the {Apply} section on this page.
Required Skills
Job Location: BOSTON, MA
Position Type: Full-Time/Regular
Salary Grade: Grade 25
To apply, visit https://jobs.silkroad.com/BU/External/jobs/315226
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Organization
The Difference Is Our DNA
What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.
A Community Unlike Any Other
As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.
Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.
Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.
Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.
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A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.
The greatest college town in the world: Boston. ’Nuff said.
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