Clinical Care Team Lead
- Employer
- University of North Carolina at Chapel Hill
- Location
- CHAPEL HILL, NC
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
ASOD Geriatrics Special Care-434400
Career Area:Administrative/Clerical Support
Is this an internal only recruitment?:No
Posting Open Date :01/27/2025
Application Deadline:02/03/2025
Position Type:Permanent Staff (SHRA)
Position Title:Admin Support Specialist - Advanced
Salary Grade Equivalent:GN08
Working Title:Clinical Care Team Lead
Position Number:20069042
Vacancy ID:P020072
Full-time/Part-time Permanent/Time-Limited:Full-Time Permanent
Hours per week:40
Work Schedule:Monday – Friday; 7:30am – 4:30pm
Work Location:CHAPEL HILL, NC
Position Location:North Carolina, US
Hiring Range:$45,748 - $52,355
Pay Band Information:To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Be a Tar Heel!:A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit:The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Henson Geriatric and Special Care Clinic provides specialized treatment for patients with closed head injury, epilepsy, rheumatoid arthritis, Alzheimer’s disease, and more. The Henson Geriatric and Special Care Clinic delivers general dental services in the care of these patients and provides education for oral health personnel in the management and treatment of elderly and/or medically, physically or developmentally compromised patients.
Position Summary:The Clinical Care Team Lead’s primary responsibility is to assist the Special Care & Geriatric faculty with clinical operations, patient care management and patient finances. This position ensures the efficient patient coordination of the Special Care & Hospital Oral Medicine group. This position is responsible for scheduling patients who require specialized treatment for organizing and coordinating the daily, weekly and monthly schedules. There are two components of this position: patient care and administration.
Patient Care – Assists with and oversees contacting referred patients and appointing them and registering them into all required systems. Assumes responsibility for all priority or emergent referrals especially complex cases. Frequently this task requires communicating with the referring doctors to obtain all the required diagnostic reports and scanning information into required systems so that files can be accessed by other staff. All relevant documents and information including faculty/surgeon notes must be communicated and disseminated in a timely manner to the insurance team for consultation charges. This position is responsible for this function in student, resident, DFP and hospital settings.
This position is the primary person responsible for ensuring Prior Approvals are submitted to insurance companies, managing their response, and communicating results to the patient and care team. This information will be disseminated to other providers involved in care and treatment of the patient.
Administration – This position is responsible for direct contact with patients and insurance companies to discuss treatment and collect deposits for OR clinic-based care prior to case requests and surgeries being scheduled with the UNC Hospitals Main and Ambulatory Surgery Center operation rooms through the Optime EPIC system. This position is also responsible for initiating, tracking, and processing laboratory cases and collection of funds. Assist the faculty/surgeon with correspondence and communication with referring health care providers.
This position is required to enter, maintain and submit all information and invoices for special programs (Ryan White, Veteran’s Leukemia & Lymphomas Society patients), and will be responsible for running reports for special programs and their payors, while serving as the point of contact for all special programs within the healthcare system.
The Clinical Care Team Lead is responsible for ensuring templates and schedules are updated appropriately and is ultimately responsible for schedule management and utilization. Additionally, this position is responsible for ensuring staffing coverage for both clinic and OR based care.
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
Required Qualifications, Competencies, and Experience:- Excellent communication, interpersonal, organizational, and problem-solving skills, and the ability to develop and maintain a positive rapport with patients, faculty members, management, team members, and referring providers is required.
- Ability to adapt to a constantly changing environment.
- Ability to maintain composure and professionalism when exposed to stressful situations.
- Ability to understand financial consequences of each patient interaction and the opportunity cost of a negative first impression to the revenue and goodwill generated.
- Working knowledge and experience with Microsoft Office Suite.
- When appointing patients, expected to learn, understand and utilize knowledge of various medical insurance plans (participating and not participating providers).
- Experience working in a medical practice or medical field with patient interaction, or an equivalent combination of experience and education.
- Working knowledge of EMR software. (Specifically EPIC)
Ability to remain calm with a positive customer service attitude. Ability to assist clinical staff with patient transfers from wheelchairs/stretchers, assist with patient restraint when necessary.
Campus Security Authority Responsibilities:Not Applicable.
Organization
The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.
Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.
Undergraduate Enrollment: 19,117
Graduate/Professional Enrollment: 10,894
Total Student Enrollment: 30,011
Founded: 1789, as the first state university in the United States
Type of Institution: Public, four-year
Undergraduate Admission: 15,961
Graduate/Professional Enrollment: 10,039
Total Student Enrollment: 26,000
Faculty: 3,000
Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent
Faculty/student ratio: 1/14
Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.
Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.
Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.
Size of freshman class: Approximately 3,400
Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.
Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!
Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu
Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu
Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.
Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career
Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.
Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.
Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci
The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad
The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors
Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.
UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.
UNC offers ROTC programs in all branches of national military service.
Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.
Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm
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