Associate Director of Graduate Admissions
- Employer
- Clemson University
- Location
- Clemson University
View more categoriesView less categories
- Administrative Jobs
- Institutional & Business Affairs, Admissions & Enrollment
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Associate Director of Graduate Admissions
Location:
Open Date:
Description
WELCOME TO CLEMSON!
Clemson is calling...are you ready to answer the call?
One of the most productive public research universities in the nation, Clemson University attracts and powerfully unites students, faculty and staff whose greatest desire is to make a difference in the lives of others.
Clemson has recently been named a top 25 public college in the country by the Wall Street Journal, a top South Carolina employer by Forbes and a Military Friendly Employer for five years running. Through our research, outreach and entrepreneurial projects, Clemson University and its employees are driving economic development and improving quality of life in South Carolina and beyond.
So,... are you ready?
JOB SUMMARY:
Reporting to the Director of Graduate Admissions and Recruitment, the Associate Director of Graduate Admissions will support the mission, goals, policies, and procedures of Graduate Admissions. The Associate Director manages admission systems, oversees data management, and contributes to administrative office functions. Other duties as assigned.
JOB DUTIES:
60% - Essential - Systems Administration: Administer ongoing concurrent management of multiple admission systems and processes. Design, test, implement, maintain, and support CRM system functions. Facilitate system configurations, upgrades, integration's, customizations, and new feature implementations. Provide problem resolution for systems to admission staff and campus partners. Develop technical documentation (designs, specifications, processes, workflows) and communications. Develop simulations of end-user problems to resolve operating difficulties. Create and execute procedures that ensure all systems and services comply with federal and state law, and University policies and guidelines. Suggest appropriate changes or revisions of system functions to make processes more efficient. Track data changes and manage error reports and collaborate with data partners to ensure data is correct and consistent. Review and resolve suspense and merge reports daily. Create reports to ensure data is being managed accurately, including internal reports for Graduate Admissions and external reports for campus partners. Manage specialized admissions processes using the CRM platform, including undergraduate graduate enrollment, change of program, change of term, and merged and suspended applications.
30% - Essential - Compliance, Training and Technical Support: Create procedures that ensure all CRM products and services meet agency standards and end-user requirements. Coordinate and facilitate CRM on-boarding and training for campus-wide functional end-users, including creating training materials. Manage program coordinator, faculty, and staff inquiries related to graduate admissions policies, procedures, and practices. Manage campus partner CRM technical and functional inquiries and concerns regarding the graduate application, application review system, and other technologies used within the graduate admissions processes.
10% - Essential - Administrative and Professional Support: Provide ongoing professional development for staff in the areas of system and data management as well as other relevant topics, including current industry standards and best practices. In the absence of the Director, provide leadership to the team and assist with office management, including customer service. Serves on the Graduate School Student Information Systems (SIS) team.
MINIMUM REQUIREMENTS:
Education - A High School Diploma. A Bachelors Degree in a related area may be substituted for the required work experience.
Experience - 3+ years experience in computer system development and modification.
PREFERRED REQUIREMENTS:
Education - Master's Degree
Experience - Experience in customer relationship management and student information systems management is preferred.
RESPONSIBILITIES
JOB KNOWLEDGE
Comprehensive Job Knowledge - Comprehensive knowledge of theories and practices and ability to use in complex, difficult and/or unprecedented situations
SUPERVISORY RESPONSIBILITIES
No Supervisory Duties - Not responsible for supervising employees.
BUDGETARY RESPONSIBILITIES
No Budget Responsibilities - No fiscal responsibility for the department's budget.
PHYSICAL REQUIREMENTS:
Sit (stationary position) for prolonged period
Walk or move about
Communicate, converse, give direction, express oneself
WORK SCHEDULE:
Standard Hrs: 37.5
COMPENSATION INFORMATION
Anticipated Hiring Range ($55,000.00 - $69,000.00)
Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.
ESSENTIAL PERSONNEL LEVEL
Normal Operations
Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations.
JOB LOCATION:
Clemson, SC
APPLICATION DEADLINE:
February 14, 2025
MILITARY AND VETERAN:
MILITARY EQUIVALENCY:
Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.
VETERAN PREFERENCE:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources.
To claim Veteran Preference for qualifying positions, email hrjob@clemson.edu upon submission of your application.
CLOSING STATEMENT:
Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.
Qualifications
Application Instructions
For more information and to apply, visit https://jobs.clemson.edu/psc/ps/JOBS/EXT/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=109515&PostingSeq=1
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Organization
Working at Clemson University
Clemson is a dynamic research university located in Upstate South Carolina at the center of the booming I-85 corridor between Charlotte, N.C., and Atlanta, Ga. One of the nation’s most selective public research universities according to U.S. News & World Report and The Princeton Review, Clemson University is the school of choice among top students in South Carolina and is increasingly competitive for the best students in the region and the nation. More than 17,100 students select from 70 undergraduate and 100 graduate degree programs through five academic colleges: Agriculture, Forestry and Life Sciences; Architecture, Arts and Humanities; Business and Behavioral Science; Engineering and Science; and Health, Education and Human Development.
Clemson’s transformation into a leading research institution — currently attracting in excess of $140 million in externally funded research and sponsored program awards per year — is based upon an academic plan that identifies eight emphasis areas in which the University has opportunities to increase education and research, to align with South Carolina’s economic development needs and to draw upon faculty strengths. Emphasis areas include automotive and transportation technology, advanced materials, biotechnology and biomedical sciences, leadership and entrepreneurship, sustainable environment, information and communication technology, family and community living, and general education.
Major economic development initiatives that have emerged from the academic plan include the Clemson International Center for Automotive Research — a 250-acre campus in Greenville, which has generated more than $225 million in public and private commitments in just four years; an advanced materials initiative at the Clemson Research Park, which includes a new LEED Silver-certified facility; and the South Carolina Health Sciences Collaborative — an initiative of the state’s three research universities and major health-care systems.
As the state’s land-grant university, Clemson reaches out to citizens, communities and businesses all over South Carolina. The Public Service Activities division includes the county-based Cooperative Extension Service, five off-campus research and education centers through the Clemson University Experiment Station and critical regulatory responsibilities for plant and animal health.
The University boasts a 1,400-acre campus on the shores of Lake Hartwell within view of the Blue Ridge Mountains. Surrounding the campus are 18,000 acres of University farms and woodlands devoted to research. A warm campus environment, great weather and recreational activities offered by proximity to both the natural surroundings and large cities are part of the Clemson Experience.
Points of interest at Clemson include the following:
The Clemson Conference Center and Inn is a state-of-the-art facility for symposia, meetings, seminars and special events. The complex includes the Madren Continuing Education and Conference Center, the Walker Golf Course and the Martin Inn.
The South Carolina Botanical Garden, a 295-acre public garden, features several thousand varieties of ornamental plants and a unique collection of nature-based sculptures.
The Robert Howell Brooks Center for the Performing Arts brings an exciting array of concert, theater, dance, comedy and other live performances to the community.
The Robert Campbell Geology Museum at the Botanical Garden displays meteorites, minerals, dinosaur fossils and the largest faceted-stone collection in the Southeast.
The T. Ed Garrison Livestock Arena is a showplace for livestock activities in the state and has hosted horse and livestock shows, rodeos, sales, 4-H activities, educational programs, and industrial and agricultural exhibitions.
Fort Hill, the home of John C. Calhoun and later of his son-in-law, University founder Thomas Green Clemson, is a registered National Historic Landmark located in the center of campus.
The Class of 1944 Visitors Center is the front door to Clemson — a friendly place to get tours, information, assistance and an introduction to this beautiful, historic university and community.
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