Patient Access and Operations Manager
- Employer
- The Ohio State University
- Location
- Medical Center Campus
View more categoriesView less categories
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
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Scope of Position
The Imaging Services Patient Access and Operations Manager for The Ohio State University Wexner Medical Center is responsible for oversight of personnel, business operations, training and onboarding resources, workflows, patient experience, and quality and safety processes for all Imaging Services check-in locations. The Patient Access Manager in Imaging Services will have specific and detailed knowledge and experience of Imaging Services in order to oversee all Imaging check-in workflows and processes across all Imaging locations.
Position Summary
The Imaging Services Patient Access Manager assists in the management of all operations within their work areas. This includes direct management of Supervisor of Patient Access Services, support of the Imaging Services Patient Access Coordinators and student employees, operational processes, and programmatic services. This role combines leadership with strategic business analysis to optimize efficiency and financial health of the department. Responsibilities of Imaging Services check-in functions include content expertise for Imaging appointment scheduling, exam prep instructions and arrival times, patient pre-screening for Imaging exams, accurate and complete documentation within the Radiology Information System, solving customer concerns and communicating directly with patients, technologists, and other members of the care team. The Patient Access and Operations Manager will have direct oversight of all Imaging schedules and ensure that department utilization metric goals are met. In addition to supervising, the Patient Access Manager is responsible for being able to perform all duties of the Patient Access Coordinator.
The Patient Access Coordinator (PAC) serves as point of contact for patients, clinicians, technologists and nursing needing assistance with WET READS, Consultations, second opinion reads and protocols from the radiologists within the department. The PAC is responsible for gathering pertinent patient information, orders, clinical histories, scheduling, data input for the Radiology Information System (RIS) and IHIS. The expectation of the PAC is to follow the customer service guidelines provided by the Medical Center and University, caring for each person individually, with the utmost respect and compassion.
Minimum Qualifications
For Hire: Minimum one year supervisory/management or healthcare experience and/or a title of Patient Access Coordinator II.
Additional Information:Location:Rhodes Hall (0354)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The Ohio State University is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.
Applicants are encouraged to complete and submit the Equal Employment Identification form.
Organization
About The Ohio State University
The Ohio State University, one of the biggest and most comprehensive universities in the country, creates experiences that bring together expertise, ideas and resources to improve communities locally and globally.
Ohio State is regularly honored as one of the nation’s top 20 public universities. With campuses and research centers throughout the state, the institution’s unrivaled depth and breadth advance innovation, health care and research within Ohio’s communities. For more than 150 years, Ohio State has inspired the next generation of leaders, discovering groundbreaking medical breakthroughs and finding solutions to the problems the world is facing now.
Ohio State also has a top-rated academic medical center and a premier cancer hospital and research center.
Ohio State offers more than 200 majors and programs — plus 500 specializations — for undergraduates, in addition to more than 230 master’s, doctoral and professional degree programs and an estimated 12,000 course offerings.
Join Ohio State’s Community
At The Ohio State University, we connect people, ideas and resources to put knowledge into practice and create meaningful impact in people’s lives. Buckeyes lead with purpose. We advance excellence and inspire people to join in and take action. Together, we’ll create meaningful impact at a scale few others can match.
Explore our Extensive Benefits
Ohio State provides access to opportunities and resources for all employees. Starting your first day, Ohio State offers you a comprehensive benefits package.
· WORK-LIFE: Flexible and remote work arrangements where applicable, child care program, and access to educational, athletic and cultural events.
· RETIREMENT: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.
· HEALTH: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.
· TIME OFF: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.
· FINANCIAL: Tuition assistance for employees and their dependents, adoption assistance, and discounts with preferred vendors and university partners.
· WELLNESS: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.
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