Accounts Receivable Specialist
- Employer
- The Ohio State University
- Location
- Columbus Campus
View more categoriesView less categories
- Administrative Jobs
- Institutional & Business Affairs, Business & Financial Management
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
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The Accounts Receivable Specialist serves as a subject matter expert, and direct point of contact for all (upwards of 75-100) Ohio State University departments and offices (including regional campuses), and external customers for the financial and operational processing activities of the Office of the University Bursar (OUB). The Accounts Receivable Specialist works collaboratively with and has an expert understanding of each of these customer bases and their impacts to financial data for aid in problem solving, responding to inquiries, improving processes, and optimizing service levels.
Sorts and directs incoming mail for the office and is responsible for batching, scanning, indexing, and recording all checks and correspondence in the document management system, and reconciling the daily deposit, and processing totals. Also manages all returned mail including skip tracing for better contact information and updating all university systems. Timely and accurately processes payments for tuition, loans, and central accounts receivable. Responsible for the analysis, identification, application, reconciliation and reporting of department charges, credits, unapplied credits, unclaimed funds, bank returned checks, financial adjustments and related refunds. Reviews financial transactions, prepares financial reports, and performs complex reconciliation and analysis to ensure the accuracy of internal and external systems, bank deposits, and general ledger entries. Maintains and verifies all customer contact and sales item data within the university’s central accounts receivable (AR) financial management system including the creation of new customer accounts and updating existing accounts.
Diagnoses and resolves complex, escalated customer account issues and advises, coaches and directs customers using a considerable degree of knowledge that frequently involves high-level problem resolution and negotiation. Performs reconciliation, analysis, system updates and reporting for various types of collections and accounts receivable activity (loans including technology loans, loan consolidations, receivables, account write-offs, transfer and withholding of debts, debt letters, credit reporting and documentation requests to support litigation efforts by the Office of the Attorney General).
Functions with a high degree of autonomy. Performs in-depth analysis of processes, makes recommendations to improve processes, assists in developing and documenting procedural changes and training resources, and aids with document retention. Participates in and facilitates training as needed. Completes special projects. Manages sensitive and confidential information. Maintains an advanced understanding of the functionality between the AR financial management system, the Student Information System, the document management system, and the Loan system and utilizes a multitude of internal university systems and external vendor systems to submit, collect, analyze, reconcile, process, and disseminate financial information. Assists in data collection and tracks established performance measures; Maintains an advanced understanding of and ensures compliance with federal, state and university policies. Provides backup to other financial teams. May work evenings and weekends.
Required Qualifications:
Bachelor's degree or equivalent combination of education and experience; minimum two (2) years of relevant financial experience; excellent analytical and critical thinking skills; considerable experience with payment processing, and reconciliation; detail oriented and the ability to work both independently and collaboratively to solve problems; exceptional interpersonal and customer service skills in a high volume environment, including experience with diverse populations; outstanding written and verbal communication and problem solving skills; general computer skills typically used in an ERP environment; considerable experience using Microsoft Word and Excel.
Desired Qualifications:
Awareness of and familiarity with university policies and procedures and Federal and State regulations; Workday financial management system experience; Peoplesoft Campus Solutions experience, especially the Student Information System (SIS) modules; OnBase document management system experience; experience with the Stand A Loan (SAL) system.
Function: Finance
Sub-function: Accounts Receivable
Career Band: Individual Contributor - Specialized
Career Level: S2
Additional Information:The Target Hiring Range for this position is $22.69 to $29.83 per hour.
Location:Student Academic Services (0160)Position Type:RegularScheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The Ohio State University is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.
Applicants are encouraged to complete and submit the Equal Employment Identification form.
Organization
About The Ohio State University
The Ohio State University, one of the biggest and most comprehensive universities in the country, creates experiences that bring together expertise, ideas and resources to improve communities locally and globally.
Ohio State is regularly honored as one of the nation’s top 20 public universities. With campuses and research centers throughout the state, the institution’s unrivaled depth and breadth advance innovation, health care and research within Ohio’s communities. For more than 150 years, Ohio State has inspired the next generation of leaders, discovering groundbreaking medical breakthroughs and finding solutions to the problems the world is facing now.
Ohio State also has a top-rated academic medical center and a premier cancer hospital and research center.
Ohio State offers more than 200 majors and programs — plus 500 specializations — for undergraduates, in addition to more than 230 master’s, doctoral and professional degree programs and an estimated 12,000 course offerings.
Join Ohio State’s Community
At The Ohio State University, we connect people, ideas and resources to put knowledge into practice and create meaningful impact in people’s lives. Buckeyes lead with purpose. We advance excellence and inspire people to join in and take action. Together, we’ll create meaningful impact at a scale few others can match.
Explore our Extensive Benefits
Ohio State provides access to opportunities and resources for all employees. Starting your first day, Ohio State offers you a comprehensive benefits package.
· WORK-LIFE: Flexible and remote work arrangements where applicable, child care program, and access to educational, athletic and cultural events.
· RETIREMENT: State pension and alternative options with competitive employer contributions, as well as optional supplemental plans.
· HEALTH: Medical, dental, vision and prescription coverage, life insurance, flexible spending accounts and wellness programming.
· TIME OFF: Paid vacation and sick time, parental and medical leave plus 11 paid holidays. Short and long-term disability options also available.
· FINANCIAL: Tuition assistance for employees and their dependents, adoption assistance, and discounts with preferred vendors and university partners.
· WELLNESS: Lifestyle spending account, employee assistance program, health reimbursement account, and employee wellness program.
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