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Box Office Manager (Arts Quarter)

Employer
William & Mary
Location
William & Mary
View more categoriesView less categories
Position Number:

01416W

Position Title:

Box Office Manager (Arts Quarter)

Employment Category:

Full Time Operational

Location:

William & Mary

Department:

3K1F00 Arts Quarter A&S

Unit Mission Statement:

The university’s new Fine and Performing Arts Complex, opening as William & Mary celebrates its Year of the Arts, brings students new opportunities to collaborate and innovate in partnership with world-class theatre, dance, and music faculty.

Inviting spaces for teaching, learning, research, and performance are spread throughout the renovated and expanded Phi Beta Kappa Memorial Hall and the new Music Building, which together comprise the complex. The venues will serve both the campus and regional communities, coming to life in the university’s Arts Quarter.

The growing Arts Quarter also includes the Martha Wren Briggs Center for the Arts, which opened in fall 2024 and serves as the home to the expanded and renovated Muscarelle Museum of Art. The quarter’s existing Andrews Hall is home to the Department of Art & Art History and its Andrews Gallery.

The new Arts Quarter represents a significant step toward fostering a tangible sense of identity and a broad artistic vision at William & Mary, enriching the experiences of our talented students, dedicated faculty and the wider community.

Position Summary:

William & Mary’s Office of the Arts invites applicants for the position of Box Office Manager. In this customer service-oriented role, the experienced candidate will oversee Box Office operations for various entertainment venues, ensuring smooth operations during performances and providing leadership to Box Office personnel. The Box Office Manager is responsible for maintaining a well-trained team committed to excellent customer service in addition to the following:

  • Providing oversight of cash and credit card handling procedures, overseeing financial reconciliation, preparing reports for all receipts and cash deposits, and actively participating in event settlement
  • Assisting with management of Box Office revenue and expense budget
  • Directing the work of part-time staff, evaluating performance, and providing training
  • Managing recruitment efforts and scheduling of personnel
  • Collaborating with the Executive & Artistic Director of the Arts to develop and execute policies related to box office sales
  • Managing ticket inventory using appropriate ticketing software

Conditions of Employment:

  • This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act.
  • This position is subject to overtime during high peak times, including evening and weekend hours, and occasional long workdays as directed and approved by the supervisor.

Essential Designation:

No

FLSA:

Non-Exempt

Position Restricted?:

No, this is a continuing E&G funded position and not term-limited

Position Term:

12 month - Continuing

Position Months:

Faculty or Staff: 12 month

Required Qualifications:

  • Bachelor’s degree in business, marketing, accounting, communications, arts administration, or a related field, or an equivalent combination of education, training, or experience.
  • Knowledge of accounting/cash management procedures and general business operations
  • Demonstrated ability to maintain accurate reporting of ticket sales using ticketing software systems and applications
  • Demonstrated customer service skills with an ability to communicate effectively and resolve problems
  • Demonstrated proficiency in MS Word, Outlook, Excel, and PowerPoint.
  • Demonstrated ability to exercise confidentiality when handling personal/financial information

Preferred Qualifications:

  • Prior box office/ticketing experience, preferably in a performing arts facility
  • Experience with cash handling and cash management procedures, financial accounting and reporting
  • Experience with ticketing software including Audience View Campus or University Tickets
  • Prior supervisory experience

Is the position remote work eligible?:

Hybrid (works remotely at least 1 day per week but not full-time)

Remote Work Disclaimer:

Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.

Advertised Pay Range:

Up to $52,000

Advertised Pay Range Statement:

All hiring rates are commensurate with relevant experience up to the advertised amount considering internal alignment.

University Salary Range:

U07

Benefits Summary Statement:

William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an EAP (Employee Assistance Program).

Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefits/index.php?type=none

Job Open Date:

01/17/2025

Review Begin Date:

01/27/2025

Open Until Filled:

Yes

Background Check Statement:

William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

EEO Statement:

William & Mary is an Equal Opportunity/Affirmative Action/Equal Access employer and actively encourages applications from minorities, women, disabled persons and veterans.

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