University Program Associate
- Employer
- Fayetteville State University
- Location
- Fayetteville, NC
View more categoriesView less categories
- Administrative Jobs
- Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
University Program Associate
Working Title::University Program Associate
Position Number::000611
Full-time or Part-time::Full Time
Time Limited Position::No
Number of Vacancies::1
Department::Bronco One Stop
Posting Number::0402487
SHRA/EHRA::SHRA
Job Category::Clerical and Secretarial
Hiring Range::$38,192.00 - $42,436.00
Overall Position Competency::Contributing
Description of primary duties and responsibilities::Primary Purpose of the Organizational Unit:
The Bronco One Stop is a centralized space for students to access common student services to strengthen their ability to navigate Fayetteville State University. The goal of Bronco One Stop is to enhance the student experience with the application process, academic records, financial aid, making payments, speaking with an advisor to register for classes, gaining assistance with degree planning, receiving academic support, and navigating university resources.
Primary Purpose of the Position:
The Bronco One Stop University Program Associate will serve as a Subject Matter Expert providing start-to-finish One-Stop services to students and families. From first contact, they triage student needs and assess their challenges, then offer specialized support for simple and complex issues using sound judgment and discretion. One-stop Subject Matter Experts are cross-trained to assist all undergraduate and graduate students with academic support, academic records, financial aid, enrollment, billing and payments, registration, and record-related questions through the student lifecycle lens. Investigate, problem-solve, and resolve questions and issues from prospective, current, and alumni on a wide variety of topics, ranging from general inquiries about academic programs to specific knowledge about student processes and procedures. Utilize software, electronic, and paper resources to retrieve information needed to respond to student questions. Ensure that information and concerns are accounted for using established procedures and handled with the highest level of customer service, integrity, and confidentiality.
Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Knowledge skills and abilities::Ability to work a flexible schedule, including occasional evenings and weekends if necessary. Ability to communicate effectively in oral and written form.
Ability to work independently and collaboratively with other offices.
Ability to assess and find solutions to complicated admissions, financial aid, billing, academic records, registration, academic resources, and student support services issues.
Ability to multi-task, follow through on assigned projects, and work in a fast-paced environment and as a team member.
Must have interpersonal skills to work with a diverse staff and student body.
Two or more years experience working in a University setting.
Notice to Applicants:Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
01/19/2025
Open Until Filled::No
Other Information:If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
EEO Statement::This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Quick Link:Organization
Working at Fayetteville State University
Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.
FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.
In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.
While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.
FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.
FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.
Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.
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