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Program Manager

Employer
The University of Oklahoma
Location
Norman, OK
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Organization

The National Resource Center for Youth Services (NRCYS) at the University of Oklahoma (OU) has been improving the effectiveness of human services for over 50 years.  NRCYS provides training and technical assistance to programs in Oklahoma and nationally. Specializing in training and consultation, NRCYS is a leader in youth service philosophy, best practices, and youth engagement.

Position Summary

This position monitors, coordinates, and directs the day-to-day obligations and personnel to ensure efficient and effective service delivery and operations directly related to the implementation of assigned projects and programs; uses independent judgment within the framework of the projects and programs and established policies in decisions affecting agency activities; and makes recommendations and assists in the formulation of agency objectives, policies, and plans.

A significant focus of this position will be generating new customers and coordinating the fee-based training efforts of the NRCYS on a national level.  This position also meets critical tasks associated with the OU Child Welfare Training Collaborative through a sponsored program agreement with the state of Oklahoma Department of Human Services (OKDHS) to provide child welfare new Specialist training.

Duties

  • Supervise staff as assigned to oversee the implementation of projects and programs.  Communicate clearly and directly with assigned staff concerning performance expectations, productivity, and accountability in implementing projects and programs.  Meet with staff a minimum of two times per month.  
  • Develop and communicate current policy and procedures through meetings and training.  
  • Plan, implement, analyze, and evaluate projects, programs, fee-based training services, and agency operations, goals, and outcomes.  
  • Communicate, strategize, collaborate, and plan with contractors, other programs, and stakeholders on current trends, best practices, and program/training development through meetings, telephone, and email correspondence. 
  • Facilitate communication with potential and existing customers to provide information and generate proposals for new business for the organization's fee-based activities, including training, projects, and product sales.  
  • Facilitate and oversee the creation of new training and updates of core training and certification offerings of NRCYS.  
  • Facilitate and coordinate the development of new NRCYS trainers to deliver new and core training and certification offerings of NRCYS.  
  • Plan and facilitate activities, training, and capacity-building technical assistance that support state and national initiatives of NRCYS. 
  • Coordinate and oversee efforts for selecting, supervising, training, coaching, and evaluating program supervisors, trainers, and staff. 
  • Plan and attend meetings (internal and external) to include but not be limited to NRCYS Executive Management Team (EMT) Meetings, NRCYS Staff Meetings, NRCYS Leadership Meetings, Contract/Project Meetings with funders, and University meetings as needed.  
  • Monitor and enhance the knowledge base on national and other states' best practice initiatives to make informed decisions and recommendations regarding the ongoing management and improvement of projects, programs, and agency initiatives.  
  • Collect and analyze data.  Write reports.  Utilize data to inform decision-making to benefit specific projects, programs, and agency initiatives.  
  • Uphold, safeguard, and engage in activities to support the University's mission, NRCYS vision, mission, values, and core principles.


Job Location

Qualifications:

Required Education: Bachelor's degree, AND: 

  • 48 months of program development, program management or related experience.

Equivalency/Substitution:  Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 96 months of related experience.

Working Conditions: 

  • Physical: Ability to engage in repetitive motions.
  • Environmental: Standard Office Environment.  Frequent exposure to pressure caused by deadlines and busy periods. May be required to travel. May require contact with other departments and university officials.

Certifications or Licenses:

  • Valid Driver's License

Knowledge, Skills & Abilities:

  • Able to communicate well and build rapport quickly with students, faculty and staff
  • Proficient in Microsoft Office
  • Highly organized and able to handle multiple projects and deadlines
  • Able to read and interpret policy as well as State and Federal regulations
  • Able to effectively evaluate projects/programs and produce comprehensive reports
  • Able to supervise staff and communicate directions and expectations effectively
  • Strong initiative to solve problems
  • Able to work well with interdepartmental teams and initiatives.

Department Preferences

Preferred Education and Experience

Bachelor’s or master’s degree in human services, social work, public administration, or a closely related field and 48 months of experience in project management, leadership, and supervision.

Experience:

  • Professional experience working with public sector or state government agencies.
  • Curriculum design, development, and evaluation (e.g., instructional design, adult learning principles).
  • National federal legislation, practices, policies, and initiatives for serving children, youth, and families.
  • Experience/understanding of the continuum of care.
  • Experience with the development and evaluation of trainers.
  • Experience collaborating with public and private child welfare and/or child and youth-serving organizations.
  • Knowledge regarding environmental and relational permanency.
  • Data collection and management.
  • Regional or national conference planning and/or workshop presentation.
  • Program assessment and evaluation.
  • A combination of experience in any of the following areas:
  • Youth work (child welfare, child/youth/family services, juvenile justice,  treatment services).
  • Understanding service systems (mental health, community-based services, child welfare, education, etc.).
  • Training presentation and group facilitation.
  • Technical assistance and consultation.
  • Event planning and coordination.
  • Youth development and leadership activities.
  • Continuum of care for children and youth involved with the child welfare system.
  • Trauma-responsive service provision.
  • Services to foster healthy youth development.
  • Services to foster healthy life span development.
  • Supporting children, youth, and young adults in transition to adulthood.
  • Evidence-based and research-informed practices.

Preferred Skills and Proficiencies

  • Supervision, leadership, and project management skills. 
  • Cultural humility and responsiveness knowledge and skills, including understanding its relevance to training.
  • Excellent organizational skills and attention to detail.
  • Ability to provide high-quality services while managing multiple projects under strict deadlines.
  • Commitment to lifelong learning and professional development (including knowledge of accessing child welfare legislation and continuing education resources).
  • Ability to think critically, problem-solve, and exercise professional judgment.
  • Excellent interpersonal, oral, and written communication skills (including delivering high-quality customer service and participating in cross-departmental work teams).
  • Ability to provide constructive feedback.
  • Working knowledge and skills with computer applications, including Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
  • Experience with online and blended learning development and delivery.
Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy.  To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.



Organization: National Resource Ctr For Yth.
Job Location: Oklahoma-Tulsa
Schedule: Full-time
Job Posting: Dec 19, 2024

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