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Administrative Assistant III, Addison Center (PT, Temporary) CPTN21463CNTRS

Employer
College of DuPage
Location
Glen Ellyn
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Administrative Assistant III, Addison Center (PT, Temporary) CPTN21463CNTRS

Administrative Assistant III, Addison Center (PT, Temporary) CPTN21463CNTRS
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:
Position requires a broad knowledge of College services, programs and resources in order to provide exceptional customer service and assist a diverse population. Assist as directed with day-to-day operation of the center in the Supervisor's absence.

  • Establish a welcoming atmosphere by greeting people in a friendly, caring manner.
  • Assist students, community members, faculty and staff with their questions and concerns, both in-person and over the telephone.
  • Register students in person and by the telephone.
  • Provide assistance with Internet registration.
  • Process e-permits for late registration and withdrawals.
  • Schedule counseling/advising appointments using SARS and make reminder calls to students.
  • Provide emergency assistance according to policies and notify the Center Supervisor and other College offices of all emergency events.
  • File ''Accident and Incident Report'' in the event of an accident.
  • Secure building before closing which includes closing all windows, opening blinds and locking all internal and external doors.
  • Activate security alarm system before leaving the building.
  • Maintain effective communication with students, instructors and community patrons regarding pertinent center information.
  • Provide referrals to other College of DuPage services and individuals.
  • Determine student residency status and make updates to student record in Colleague as needed.
  • Access course information and student enrollment via myACCESS and Colleague.
  • Maintain adequate supplies of catalogs and schedules by contacting the appropriate office.
  • Other duties as assigned.


    • Qualifications:

    • Education
      • High School diploma required.
      • Some college coursework and customer service training preferred.
    • Experience
      • One (1) year of customer service experience required.
      • Excellent oral and written communication skills required.
      • Some knowledge of Windows, MSOffice and keyboard skills required.
      • One (1) year of customer service experience in a higher education environment preferred.


    Working Conditions:

  • Computer, printer, multi-line telephone, copier, audio visual equipment, fax machine and scanner.
  • Busy office setting with customer contact in person and on the telephone.
  • Counter work which requires extensive knowledge of the College resources and multiple service functions in order to provide one stop service.
  • Must have good listening skills and good command of English, both verbal and written.
  • This position requires a background check at the expense of the college.


    • Part-Time Work Schedule: Evenings after 4 pm, and Saturday mornings, and occasional day shift.

    Hiring Range:
    Classified 8 Hourly/17.59 - 17.59

    Competitive starting pay is dependent on education and experience.

    College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

    College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.


    To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/2247?c=cod







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    Organization

    Since its inception in 1967, College of DuPage has matured into something very special. It's a community college with far-reaching impact. We're firmly rooted in the community that provides our mandate, yet committed to reflecting the needs and demands of an ever-changing world. 

    From our faculty through to our Board of Trustees, we understand the importance of remaining relevant on multiple levels: interpersonal, academic, civic, cultural and economic. With a steady eye on regional, national and international developments, College of DuPage fulfills its mission as an educational and economic agent of change for the residents it serves.

    Beyond all other considerations, though, we are educators, devoted to the idea that knowledge is transformative. We believe there are few things more powerful than a mind engaged. We are excited by the possibilities ignited when knowledge is imparted through meaningful discourse, in the service of realizing each and every one of our community member's full potential.

    We invite you to find out more about the world-class institution available to you and your family, right here at home. 

    • Among the state's public colleges and universities, College of DuPage, with more than 28,000 students, is the second largest provider of undergraduate education in the State of Illinois, after University of Illinois at Urbana-Champaign.
    • More than 25 percent of all District 502 high school graduates attend College of DuPage during their college career.
    • Each semester, around 28,000 students attend College of DuPage.
    • The Glen Ellyn campus covers 273 acres and has eleven major buildings. The Glen Ellyn campus is currently undergoing renovation and expansion through the Facilities Master Plan, which has an anticipated completion date of 2014.
    • College of DuPage has moved from a traditional model of accreditation to the Academic Quality Improvement Program (AQIP), a quality-based, continuous improvement model of accreditation through The Higher Learning Commission (HLC), a Commission of the North Central Association of Colleges and Schools (NCA). This model is based on the Malcolm Baldrige National Quality Award Program and incorporates a review process designed to deliver clear, concrete and efficient feedback to participating institutions.
    • College of DuPage offers more than 90 certificates programs and degrees for today’s occupational and technical careers, and nine associate’s degrees in 59 occupational and 45 transfer pre-baccalaureate programs.  
    • Roughly 20 percent of students attending COD already possess a bachelor's degree or higher.
    • The College of DuPage Library maintains a collection of 245,800 books, 285,000 microfiche, 29,500 video recordings (VHS and DVD), 20,700 sound recordings (CDs), 527 current periodical subscriptions (7,900 bound periodical back files), and 18 newspapers.
    • There are more than 50 student clubs and organizations on campus.
    • College of DuPage is accredited by The Higher Learning Commission (Member, North Central Association) and Academic Quality Improvement Program Participant.
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