IT Specialist (UTemp)

Date Posted: 12/03/2024
Req ID:40956
Faculty/Division: UTemp
Campus: University of Toronto Mississauga (UTM)

Description:

UTemp is hiring!

UTemp is the University of Toronto's short-term staffing service. The UTemp team handles each project with a unique hands-on approach to ensure we find the best candidate for the job. We strive to create long-lasting and successful relationships by finding individuals with strong professional office skills and work ethic.

Your Opportunity:

UTM I&ITS is a modern service delivery operation, processing tens of thousands of incident, change, and service requests annually, and is the primary support and a vital enabler of the teaching, learning, and research mission at UTM.

The scope of IT support includes all end-user devices, classroom A/V, and associated software. The incumbent will respond to and categorize all ticket intakes sent to the UTM Service Desk, manage support phone calls and e-mails, and prepare and edit knowledge base articles as required. In addition, the incumbent will liaise with the UTM community (students, staff, and faculty) on the support and services offered by I&ITS.

Your responsibilities will include:

• Responding to end-user service requests
• Probing for information from end-users to identify problems and establish needs
• Liaising with technical specialists to resolve end-user issues
• Training end-users on procedures and the use of supported IT systems
• Updating and maintaining service activities documentation
• Troubleshooting networking connectivity issues for end-users

Essential Qualifications:

• Bachelor's Degree in an IT or related program, or acceptable combination of equivalent experience.
• Minimum three years in a heterogeneous Windows, Mac OS, and Unix/Linux environment
• Must have diverse application experience including, but not limited to, standard Office 365 applications, e-mail applications, Microsoft operating systems, web browsers and a desire to expand existing skill set.
• Demonstrated experience in the following: installing, configuring, troubleshooting and repairing desktop computers (PCs and MACs) and mobile devices, including setting up wireless access
• Knowledge of various personal digital tools, technologies and software; knowledge of application deployment and desktop management technologies such as SCCM, Parallels, RDP and Apple Remote Desktop; installing, configuring and supporting software applications such as SPSS, SAS, Minitab, Mathlab, desktop publishing software, and Adobe products
• Knowledge of audio-visual and classroom technologies
• Experience in performing basic troubleshooting with multi-function printers
• Knowledge of networks and network protocols such as SMTP, IMAP, POP3, DNS, DHCP, in support of resolving issues with device end-points
• Must have solid troubleshooting and analytical skills
• Demonstrated interpersonal skills under pressure
• Demonstrated superior ticket, email, and telephone etiquette and a strong commitment to high quality service
• Ability to work within a ticket system to manage assigned work
• Ability to work in an environment with frequent interruptions
• Ability to effectively handle multiple problems, completing each in a timely manner
• Ability to exercise good judgment, discretion and tact
• Ability to communicate effectively and accurately both orally and in writing, including the ability to communicate technical concepts to persons with limited technical backgrounds
• Ability to work effectively independently and as part of a team

Start Date: January 6, 2025

End Date: April 30, 2025

Closing Date: 12/11/2024,11:59PM ET
Employee Group: USW
Appointment Type: Budget - Casual
Schedule: Monday to Friday; 8:45AM - 5:00PM
Pay Scale Group & Hiring Zone: $35.81/hour
Job Category: Information Technology (IT)

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All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

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