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Public Safety Telecommunicator

Employer
University of North Carolina at Chapel Hill
Location
Chapel Hill, NC
View more categoriesView less categories
Administrative Jobs
Institutional & Business Affairs, Safety & Security
Employment Type
Full Time
Institution Type
Four-Year Institution

Job Details

Department:

UPD Police-234401

Career Area:

Police/Security

Is this an internal only recruitment?:

No

Posting Open Date :

07/01/2024

Application Deadline:

12/13/2024

Position Type:

Permanent Staff (SHRA)

Position Title:

Public Safety Telecommunicator - Advanced

Salary Grade Equivalent:

GN08

Working Title:

Public Safety Telecommunicator

Position Number:

00034358, 00061602, 00036290, 00037539, 00061821

Vacancy ID:

P019285

Full-time/Part-time Permanent/Time-Limited:

Full-Time Permanent

Hours per week:

40

Work Schedule:

6pm – 6am (12 hours shifts) Week 1 work Tuesday, Wednesday, Saturday and Sunday. Week 2 work Monday, Thursday & Friday. Rotation repeats every other week. Rotation includes working 36 hours one week and 48 the next. (subject to change)

Work Location:

Chapel Hill, NC

Position Location:

North Carolina, US

Hiring Range:

$39,000 - $45,111

Pay Band Information:

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

UNC Police supports the University’s core mission of teaching, research, and public service by developing partnerships that, through the encouragement of problem-solving and communications, seek to identify and address public safety needs with professionalism and integrity, all while protecting North Carolina’s future.

Position Summary:

This recruitment is for five (5) Public Safety Telecommunicator positions. By applying, you will be considered for all five (5) positions: 00034358, 00061602, 00036290, 00037539 and 00061821

The primary purpose of this position is to operate the UNC Chapel Hill Emergency 9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions. Responsibilities of this position will consist of the following: 1. Dispatching operations for emergency and non-emergency assistance to the University community and surrounding agencies. 2. Processing maintenance requests and contacting on-call trades with Facilities Services infrastructure during a public health emergency. 3. Serving as a 24/7 point of contact while most other University operations have been suspended.4. Peer training.

Minimum Education and Experience Requirements:

High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Required Qualifications, Competencies, and Experience:

Candidate must hold or obtain within probationary period certification of the Division of Criminal Information Network and maintain during tenure of position. Candidate must hold or be able to obtain Telecommunicator Certification within the first year of employment. This position is necessary to ensure continued, uninterrupted University operations during periods of adverse weather and/or emergency situations, including those that require the University to close. As such, the employee will be required to report to work according to their usual schedule, or upon notification to report outside of the usual work schedule. This position is also considered a ‘mandatory’ employee position. Mandatory employees may be directed by their supervisor to report to work at a designated University worksite other than their personal residence at specific dates and times to perform particular responsibilities. Must be able to operate multiple computer systems simultaneously including CAD, DCIN, Alarm systems, computerized multi-line/channel telephone, and radio systems while performing other multi-task duties on a continuous basis. Applicant must have advanced written and verbal communication skills. Must pass in-depth background investigation and have the ability to work efficiently under pressure. UNC-Chapel Hill Police Department maintains a 24-hour operation, 7 days a week; therefore work schedule varies depending on operational needs. Must have a valid North Carolina Driver’s License in order to operate a University State-owned vehicle in the event of an emergency, provide dispatch from other work locations if necessary, or to attend required training.

Preferred Qualifications, Competencies, and Experience:

Previous Emergency Communications Dispatch experience and computer experience is strongly preferred.

Required Licenses/Certifications:

Candidate must hold or be able to obtain Telecommunicator Certification within the first year of employment. May be required to obtain Communications Training Officer certification.

Special Physical/Mental Requirements :

Applicant must meet physical requirements of the North Carolina Sheriff’s Training and Standards including physical examination and drug screening. Must be able to sit for extended periods of time with or without an accommodation.

Campus Security Authority Responsibilities:

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements:

Evening work, Evening work occasionally, Exposure to Bloodborne Pathogens, Exposure to Hazardous Materials, Night work, Night work occasionally, Overtime, Overtime occasionally, Rotating shifts, Rotating shifts occasionally, Shift work, Shift work occasionally, Valid NC Driver’s License, Weekend work, Weekend work occasionally

Special Instructions:

This recruitment is for five (5) Public Safety Telecommunicator positions. By applying, you will be considered for all five (5) positions: 00034358, 00061602, 00036290, 00037539 and 00061821

Organization

The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.

Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.


Undergraduate Enrollment: 19,117

Graduate/Professional Enrollment: 10,894

Total Student Enrollment: 30,011

Founded: 1789, as the first state university in the United States

Type of Institution: Public, four-year

Undergraduate Admission: 15,961

Graduate/Professional Enrollment: 10,039

Total Student Enrollment: 26,000

Faculty: 3,000

Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent

Faculty/student ratio: 1/14

Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.

Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.

Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.

Size of freshman class: Approximately 3,400

Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.

Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!

Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu

Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu

Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.

Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career

Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.

Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.

Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci

The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad

The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors

Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.

UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.

UNC offers ROTC programs in all branches of national military service.

Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.

Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm

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