Posting Number:

S12952P

Working Title:

System Administrator

Department:

Warnell-Sch Forestry & Nat Res

About the University of Georgia:

Since our founding in 1785, the University of Georgia has operated as Georgia’s oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

Posting Type:

External

Retirement Plan:

TRS or ORP

Employment Type:

Employee

Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

8:00am-5:00pm; must be willing and able to work evenings and weekends as necessary

Advertised Salary:

Commensurate qualifications and experience

Posting Date:

11/22/2024

Open until filled:

Yes

Proposed Starting Date:

01/01/2025

Special Instructions to Applicants:

This position is structured as a permanent position with the Division of Warnell School of Forestry. We are unable to sponsor a work visa for this position

Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement:

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Classification Title:

IT Network Support Professional

FLSA:

Exempt

FTE:

1.0

Minimum Qualifications:

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications:

- Experience with IT operations
- Experience with Containerized development, deployment, orchestration, and management
- Experience with monitoring solutions
- Experience with log management analysis
- Experience implementing and managing KPIs
- Experience managing endpoints using Microsoft Intune
- Experience Maintaining cybersecurity practices
- Experience managing helpdesk environments

Position Summary:

This position automates, manages, monitors, and troubleshoots the network and all devices connected. This position reports to the IT Director and collaborates with the other technicians and student workers to provide, maintain, and support instruction and research services for faculty and staff within the school.

Knowledge, Skills, Abilities and/or Competencies:

Technical

• Excellent problem-solving and troubleshooting skills (hardware, OS, networking, and application).
• Experience with enterprise clustered and virtual hosting environments (VMware preferred).
• Experience with infrastructure monitoring tools
• Data center experience including the installation, management, and support of storage devices and physical servers.
• Working knowledge of security standards and best practices.
• Working knowledge of automated configuration management (PowerShell)
• Knowledge of database development and management concepts.
• Experience with L2/L3 networking (Routing, VLAN Management, load balancing, firewalls.
• Familiarity with scripting and tools (PERL, BASH, Python, etc.).
• Familiarity with the creation and use of software package management and versioning tools (YUM/RPM, Aptitude, Git).
• Familiarity with 3rd party cloud hosting and services (AWS, GCS, or Azure).
• Lead and manage projects and follow through to completion.

Dependability

• Meet agreed-upon objectives of projects and tasks.
• Complete routine requests in a timely manner.
• Create a seamless experience for clients and colleagues.
• Perform at a consistently high standard.
• Participate in an annual performance development process.

Productivity

• Set and meet realistic goals.
• Effectively manage time and stay on-task.
• Document interactions with clients/colleagues and routine tasks in a ticketing system.
• Maintain productivity by delegating and collaborating with team members as appropriate.

Relationships

• Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers.
• Promote positive morale and serves as a positive representative of Franklin OIT.
• Attend department and college activities.
• Serve as an example for colleagues.
• Demonstrate professionalism and clarity in written and verbal communications.

Teamwork

• Demonstrate personal accountability and avoid blaming others.
• Participate in the usage and implementation of college-wide tools and standards.
• Contribute to projects and tasks which have a college-wide scope.
• Be available and proactive in assisting coworkers and clients during the workday.
• Train and coach team members.
• Manage workflows and processes within assigned team and/or projects and with team members.

Strategic Planning

• Demonstrate initiative in planning and organizing work within scope.
• Participate in and facilitate decision making and problem-solving.
• Demonstrate alignment with Franklin OIT policies and priorities.
• Contribute to the development of standards and best practices.
• Engage with other colleagues and management to explore new technology, recommend. alternative solutions and provide feedback on strategic vision.

Additional Division Expectations:Through open, honest, and respectful communication, all staff, supervisors, and colleagues of the Warnell IT are expected to interact with fairness, compassion, and decency.All employees will be held accountable for meeting the expectation of promoting a stable, productive, and healthy work environment.

Physical Demands:

Work evenings and weekends as necessary
Work in a standard open office environmentSit and work at a computer workstation for an extended amount of timeWork using electronic mail, telephone, face-to-face discussions, paper form correspondence Communicate effectively in writing, speaking, and listeningOrganize and establish priorities; Remember detail; multi-task Lift and/or move up to 75 poundsWalk, stand, stoop, lift, kneel, climb

Is driving a responsibility of this position?:

No

Is this a Position of Trust?:

Yes

Does this position have operation, access, or control of financial resources?:

No

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

Yes

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy:

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities:

• Maintain devices on the network as the Designated Network Liasson Monitor Network traffic using tools provided by UGA/EITS
• Monitor the security of your devices and Servers with the use of the Microsoft Defender Portal Assist in the escalation of Tickets from the Tier 1 technicians
• Support projects that improve the teaching and learning experience for instructors and students.
• Expand IT infrastructure through planning and collaboration with other units.
• Collaborate with staff and faculty to plan and implement upgrades.
• Collaborate with vendors to facilitate AV upgrades and warranty issues.
• Collaborate with EITS Networking to facilitate network upgrades and repairs.
• Maintain a working Knowledge Base for the department to reference
• Documenting changes to the Computing systems and relaying that information to the team through the Change Management Channel
• Maintain Ticketing system and update for new processes within Warnell IT

Percentage of time:

10

Duties/Responsibilities:

• Maintain Windows and Mac Endpoints using Intune
• Write scripts using Windows PowerShell and Shell to install Software and automate processes for the School of Forestry’s Computers Write and configure GPOs/CSPs to ensure endpoints are adhering to security standards.
• Automate endpoint OS updates, software updates, and system updates
• Maintain multiple servers including but not limited to: File Shares, License Servers, and Digital Signage servers Setup and maintain new computers using Microsoft Intune and other Windows Tools.
• Fulfill purchasing requests by answering questions and providing suggestions. Maintain relations with vendors maintain the latest technology
• Troubleshoot Advanced AV issues escalated by Tier 1 technicians
• Maintain all Classroom Computers and Technology
• Manage, teach, and train student workers

Percentage of time:

80

Duties/Responsibilities:

• Work in cross functional teams to meet departmental technology requirements
• Develop solutions for report or data access needs, explore or recommend technology solutions
• Develop technical specifications for hardware need/upgrades, assisting with end user device support, and identifying emerging technologies

Percentage of time:

10

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name:

Melissa Russell

Recruitment Contact Email:

mrussell@uga.edu