Job Title: Endpoint Software Administrator
Location: UNG - Gainesville
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 279404
About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

Job Summary

The University of North Georgia is currently accepting applications for an Endpoint Software Administrator on the Gainesville campus. The Endpoint Software Administrator is responsible for managing the inventory, maintenance, packaging, deployment, and quality assurance of endpoint software systems within the UNG computing environment. This role collaborates closely with Technical Support Services, Endpoint Engineering, and other IT units to maintain an accurate inventory and ensure software packages are secure and up to date. Additionally, the role supports the asset manager in keeping an up-to-date record of all software assets in use. Travel between campuses is required, along with occasional evening, weekend, and holiday work. A cell phone is necessary to fulfill job responsibilities.

Responsibilities

• Receives, packages, maintains, and releases software packages across UNG-owned endpoint systems. Ensures appropriating licensing and configurations are configured within software packages. Follows patch processes to ensure software security issues are addressed consistent with risk. Provides troubleshooting and consultation on complex software installations.
• Maintains and utilizes Intune and other software repositories to maintain an enterprise-wide software catalog and view of software and compliance. Manage software inventory and review requests for new software for the enterprise.
• Manage and maintain Endpoint Privilege Management system.
• Commits after-hours maintenance and communicates updates to software and operating systems changes. Participates in value streams related to endpoint software.
• Other duties as assigned.

Knowledge, Skills, & Abilities

• Basic knowledge or hands-on experience with endpoint management tools (e.g., Microsoft Endpoint Manager/SCCM, Intune, or JAMF) desired.
• Familiarity with Windows and macOS environments (basic Linux knowledge is beneficial but not required).
• Advanced knowledge of Windows and Apple operating systems.
• Knowledge of mobile devices, MDM solutions.
• Working level knowledge of ITIL processes and ITSM best practices.
• Strong oral and written communication skills.
• Excellent interpersonal and teamwork skills.
• Strong problem ownership skills.
• Ability to multi-task and manage workload.
• Attention to detail and accuracy is necessary.
• Must be punctual and dependable.
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, vision to read printed materials and a computer screen; and hearing and speech to communicate in person, via Microsoft Teams, and over the telephone.
• Sitting for extended periods of time.

Required Qualifications

• Associate degree required; Computer Science or Computer Information Systems degree preferred.
• Two (2) years of experience in IT support, help desk, or related technical role required;
• Or an equivalent combination of education and experience.

Preferred Qualifications

• ITIL certification preferred.
• Relevant Apple and Microsoft certifications preferred.

Proposed Salary

• The minimum starting salary is $63,303/annually.

Required Documents to Attach

• Resume
• Cover Letter
• Contact information for three professional references.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Equal Employment Opportunity

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

Other Information

• This position will be required to drive.
• This role is considered a position of trust.
• This position may travel 1% - 24% of the time.
• This position does not require security clearance.
• Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.

Background Check

• Position of Trust + Education