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Administrative Assistant II

Employer
Towson University
Location
Towson, MD
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Job Details

Responsibilities and Duties
  • Oversees office operations, including operational support, guidance to student employees and other staff as needed. 
  • Provide excellent customer service, including answering phones and responding to inquires about our services. Triage students, faculty, and visitor needs within the department. Screen calls for the staff, making appropriate referrals when answers are not available in the department. 
  • Handle incoming/outgoing correspondence and draft routine communication of a general and non-technical nature to staff, students, and campus partners.
  • Organize and maintain files/reports for the office in accordance with retention guidelines. 
  • Review and approve travel expense reports. Arrange and coordinate department meetings and events for the department (location, food, parking, RSVPS, etc.). Attend meetings as requested for sign-in support, minute taking, and general trouble shooting. 
  • Compile materials for meetings and follow-up data. Organize staff searches to include Taleo requisition, scheduling, room reservations and calendar invites.
  • Manage the Director’s calendar. 
  • Serve as the key and access coordinator, managing office keys and maintenance needs. 
  • Assist with marketing efforts. 
  • Order supplies. 
  • Hire and supervise student help and monitor student payroll reports. 
  • Support staff with Handshake posts for positions.

Telework may be available for this position up to two days per week following the completion of 90 days of service in good standing.



Qualifications and Skills
Required:

  • High School Diploma or equivalent.
  • Three years' experience providing administrative support.
  • Working knowledge of a variety of software platforms and standard office equipment.
  • Strong communication skills.
  • Excellent customer service skills.
  • This position requires a candidate who is dependable, motivated and projects a professional and positive image of the department.
  • High degree of organizational skills in order to manage multiple tasks, both short and long term.
  • Able to work independently and collaboratively and interact with the public, employees and students in a courteous, respectful, and efficient manner.
  • Able to seek out solutions to problems, learn and develop new procedures.
  • Comfortable moving towards an increasingly paperless office.
  • Ability to work collaboratively with a diverse group of students, faculty, and staff.
 

Preferred:

  • Associate's degree or above.
  • Experience working with PeopleSoft, 25Live, DocuSign and a willingness to learn new University software platforms as assigned.
  • Higher Education experience.
  • Graphic design/layout tools for departmental marketing materials.
 

Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience. 



Organization: Academic Affairs Division
Primary Location: Main Campus
Job Posting: Nov 26, 2024

Organization

Towson CampusTowson University (TU; www.towson.edu) was founded in 1866, is recognized by U. S. News and World Reports as one of the top public universities in the Northeast and Mid-Atlantic regions, and is Baltimore’s largest comprehensive university, and the largest public, comprehensive institution in the University of Maryland System. TU enrolls over 18,000 undergraduates and nearly 4,000 graduate students across six academic colleges (business, education, fine arts, health professions, liberal arts, science & mathematics), has over 865 full-time faculty, and offers more than 65 bachelor’s, 45 master’s, and 5 doctoral programs. Towson University offers many cultural, educational and athletics programs and events that are open to the public ranging from concerts and lecturers to Division I college sports.

Towson Students Our centrally located campus sits on 330  rolling green acres and is 10 miles north of  Baltimore, 45 miles north of Washington  D.C., and 95 miles south of Philadelphia.  The town of Towson, MD. has a population  of approximately 52,000, with tree-lined  streets, shops, restaurants, movies, bookstores, a county library branch, live music venues, and is in walking distance of the TU campus. Towson was established in 1750 and is the seat of Baltimore County government.

Check out Towson University's Youtube channel!

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