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Systems Support Specialist II

Employer
Texas State University
Location
San Marcos
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Job Details

Posting Number:

2025162

Posting/Functional Title:

Systems Support Specialist II

University Pay Plan Title:

Systems Support Spec II

Location:

San Marcos

Department:

Managed Services

Recruitment Type:

Open to All

Job Type:

Full-Time

Funding Source:

Permanent

Monthly Salary:

$3,776 - $4,617.50

Job Category :

Non-Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.:

  • Experience installing, administering, and supporting desktop computers in a multi-user environment
  • Experience providing advanced-level technical guidance to end-users in a courteous and knowledgeable manner
  • Experience managing users and/or computers via Microsoft Active Directory
  • Excellent written and verbal communication skills
  • Demonstrated customer relationship skills, including ability to perform multiple tasks with frequent interruption
  • Ability to occasionally work extra hours when needed to meet critical business demands, including evenings, weekends, and holidays
  • Criminal Justice Information Services (CJIS) certification or eligibility to acquire certification within the first 90 days of employment.

Preferred Qualifications:

  • Proven troubleshooting skills using logical thought processes and strategic thinking
  • Experience installing and supporting network printers in a multi-user environment
  • Experience using a support ticketing system
  • Experience technically supporting and effectively prioritizing projects for executive level stakeholders in an academic environment
  • Understanding of network infrastructure and troubleshooting
  • Familiarity with ITIL Foundations and Change Management basics
  • Understanding of IT security protocols and remediation techniques
  • Experience distributing software in an enterprise environment
  • Experience technically supporting a police department or other law enforcement agency
  • Experience with Group Policy Management

Job Description:

The Managed Services department, as part of the IT Assistance Center (ITAC), seeks a technical professional to assist with the day-to-day support of university owned technical resources. The qualified candidate will perform various technical support tasks including installing, troubleshooting, and supporting computing hardware, operating systems, software applications, and peripherals. Requires excellent communication skills, the ability to exercise tact and diplomacy when working with customers, and the ability to collaborate effectively in a team environment.

Job Duties:

  • Install desktop hardware, software, and peripherals
  • Troubleshoot hardware and software issues on Windows and Apple desktop systems
  • Provide technical support via email, chat, remote session or in person
  • Work closely with back-office teams when necessary to ensure technical issues are resolved
  • Install Operating System images to university owned computers
  • Maintain and administer computing resources specific to supported departments
  • Assist with inventory management of computing hardware within supported departments
  • Document internal practices and policies to ensure a robust team knowledge base

Job Open Date:

11/25/2024

Open Until Filled:

Yes

Normal Work Days:

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start:

8:00AM

Normal Work Hours End:

5:00PM

Posting Notices:

You will be required to electronically attach a resume and cover letter to your application.

Legal and Required Notices:

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

Why work @ Texas State? :

• Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
• Generous paid time off: vacation, holidays, sick days and many more!
• Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
• Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
• An inclusive Bobcat community: join our many social networks offered on and off-campus
• Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions


By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.

Quick Link:

https://jobs.hr.txstate.edu/postings/50602

Organization

Texas State University seeks candidates whose professional background includes embracing a diversity of people and ideas, a spirit of inclusiveness, a global perspective, and a commitment to community-building.  As a federally designated Hispanic Serving Institution, we are especially interested in applicants who share a commitment to equity, and the high-quality education of students from historically underserved and systematically marginalized communities. Individuals from historically underrepresented groups are strongly encouraged to apply.

About Texas State University

Texas State University is home to more than 38,000 students and 2,000 faculty members in the growing Austin-San Antonio corridor.  A member of the Doctoral Universities: Higher Research Activity Carnegie classification, the university creates new knowledge, fosters cultural and economic development, and prepares its growing population of diverse students for the endless possibilities that await them as citizens of Texas, the nation, and the world.

Students at Texas State choose from 98 undergraduate, 91 master’s and specialists, and 14 doctoral programs offered by 10 colleges (Applied Arts, The Emmett and Miriam McCoy College of Business Administration, Education, Fine Arts and Communication, Health Professions, Honors, Liberal Arts, Science and Engineering, The Graduate College, and the University College).  With a diverse campus community including 50% of the student body from ethnic minorities, Texas State is one of the top 13 producers of Hispanic baccalaureate graduates in the nation.  In fall 2019, there were 1,470 full-time faculty and 2,286 full-time staff.  Research and creative activities have led to growing success in attracting external support.  For FY 2019, Texas State had an annual operating budget of over $724 million. Texas State’s Research and Development expenditures for FY 2018 were more than $64 million.  The Alkek Library has more than 3.1 million titles in its collection.  Additional information about Texas State and its nationally recognized academic programs is available at www.txstate.edu.

Mission

Texas State University is a doctoral-granting, student-centered institution dedicated to excellence and innovation in teaching, research, including creative expression, and service. The university strives to create new knowledge, to embrace a diversity of people and ideas, to foster cultural and economic development, and to prepare its graduates to participate fully and freely as citizens of Texas, the nation and the world.

Locations

Texas State's San Marcos campus is located in a growing community of 63,000 people in the Austin Metropolitan Area. Located in the Texas Hill Country, where blackland prairies roll into beautiful hills, Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and oak trees on the campus add to the charm of the university’s picturesque setting. Our location on the banks of the San Marcos River provides recreational activities for students throughout the year.

The Texas State Round Rock Campus is located north of Austin in Round Rock, TX. The Round Rock Campus offers the junior and senior level classes to complete a bachelor’s degree, graduate degrees, post baccalaureate certification, and continuing education programs. The university's vision for Round Rock is to continue to offer quality academic programs that meet the workforce needs of Texas, especially focusing on academic programs that appeal to working adults, and to serve as a hub of health professions research and education.

Some positions may require teaching on the main campus and at the Texas State University Round Rock Campus.

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply. 

Texas State University is a member of The Texas State University System. 

Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.

Company info
Website
Telephone
512-245-2111
Location
601 University Drive
San Marcos
Texas
78666
US

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