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Computer Support Analyst

Employer
York College of Pennsylvania
Location
York, PA, PA
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Job Details

Position Summary

DESCRIPTION:
Responsible for design, maintenance and support of campus computers and related systems. Provide essential support to advance technology for departments, academic schools and the ever-changing learning environment in order to achieve successful outcomes.
OUTCOMES:
A reliable and secure computing infrastructure to support all academic and administrative technology related functions.Essential Functions

  • Coordinate hardware deployment of Windows devices across campus. Consult with users to determine hardware, software or system specifications, and work collaboratively with colleagues to design, implement, manage and troubleshoot software and driver distribution to campus computers and devices. 30%
  • Design and configure Windows images for campus hardware based on user interaction and design specifications, including newly introduced technology. Develop and analyze needs for specialty Windows devices, printing, mobile devices, purchasing, etc. 25%
  • Work with supervisor and other Client Services and LTS Groups to proactively improve, identify and address issues and needs relating to campus computing, including replacements, installations, troubleshooting, repairs and updates 15%
  • Provide basic guidance and support to faculty, students and staff regarding desktop and laptop computers, peripherals, printers and software 5%
  • Provide contact and liaison with vendors 10%
  • Collaborate with select departments to provide specialized technical support 10%
  • Remain current on internal and external IT service support trends and recommend opportunities in reduction of cost, service, and response/resolution time. 5%
    • Experience and Education Required

  • Bachelor’s Degree in related field preferred (i.e., Computer Science, Engineering, MIS) or equivalent experience
  • 3 years of experience supporting PC and Mac hardware
  • 3 years of experience with desktop operating systems and software, specifically Windows, Apple and iOS, including experience with MCM/SCCM and JAMF or similar device management systems.
  • At least 2 years of experience with printing technology
    • Required Skills and Qualifications

  • Knowledge of dynamic technologies and environments including computer systems
  • Ability to function in a fast-paced environment
  • Ability to work independently without direction
  • Ability to work in a team-oriented environment
  • Excellent communication skills with end-users

    • Additional Information

    York College of Pennsylvania is an Equal Opportunity Employer and Non-Discriminatory. For a copy of York College's Annual Security Report, you may contact the Office of Campus Safety or visit the website: Annual Security Report.

    Organization

    YCP studentsA private college located in southcentral Pennsylvania, York College offers more than 50 baccalaureate majors in professional programs, the sciences and humanities to its 4,000 undergraduate students. The College also offers master's programs in business, education and nursing, and a doctorate in nursing practice. 

    York College students enjoy a high-quality education that emphasizes practical application and a community invested in their success. The College provides a personal plan to help students focus their passions and attain their goals so they are prepared for a lifetime of meaningful careers – ready to meet the challenges of their profession and feeling confident and proud of their achievements.

    Company info
    Website
    Telephone
    7178151320
    Location
    441 Country Club Road
     York
    PA
    17403
    US
    Apply on website
    Send job
    Apply on website

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