Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page.

Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.

Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History.

** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Communications Officer operates the WFU Police Department's communications systems. The Communications Officer’s shifts include days, nights, weekends and holidays and are subject to hours beyond or outside normal scheduled shifts, short notice and/or emergency call-ins.

Job Description

Essential Functions:

• Operates the department’s radio communications system and dispatches all calls for assistance to officers properly and professionally.

• Responds to emergency situations which may involve contacting the Winston-Salem Police Department, Fire Department, Forsyth County Emergency Medical Services, Rescue Squads, on-campus emergency teams, and other departments and agencies.

• Must have excellent hearing in both ears, clear speech, effective verbal skills, and be able to type quickly and accurately on the computer keyboard.

• Accurately records all events and activities during each shift in the CAD (Computer Automated Dispatch) system.

• All other duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• High school diploma or G.E.D with three years of related experience, or an equivalent combination of education and experience. Related experience includes customer service, administrative work, and/or demonstrated experience working on a team.

• Must be a United States citizen.

• Excellent customer service, interpersonal, communication, and time management skills.

• Proficiency with the operation of multiple line telephones and multi-channel radio equipment.

• Proficiency in Microsoft Office, Google Suites, the internet, and other relevant software.

• Must pass a criminal background investigation, psychological screening, drug screening and a medical evaluation by a licensed physician.

• Ability to meet the requirements of the University’s automobile insurance.

• Must be able to work nights, weekends, holidays, and special events as needed.

Preferred Education, Knowledge, Skills, Abilities:

• Three years of related experience in police/emergency communications and/or customer service-related environments.

• DCIN/NCIC certification.

Physical Requirements:

• Must be able to sit or stand at a desk/console for long periods of time.

• Must be able to meet the North Carolina Standards and Training Commission minimum standards for sight and hearing.

Environmental Conditions:

• Subject to inside environmental conditions. Must be able to work alone in the communications center for long periods of time.

• If working during special events, the employee may be required to work either inside or outside in heat/cold, wet/humid, dry/arid conditions and stand, walk or sit for long periods of time.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.