Job Title: Manager, Network & Telecom Engineering and Operations
Location: UNG-Dahlonega, GA
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 279633
About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi-campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800-member Corps of Cadets on UNG's Dahlonega Campus.

Job Summary

The Manager, Network & Telecom Engineering and Operations provides consulting, design, administration, and continuous improvement leadership and oversight to support the network and telecom infrastructure needs of the University. This position is responsible for the planning, design, and implementation of campus infrastructure including wired and wireless networks, network security systems, telephony, cloud infrastructure and data centers. Responsible for all ongoing operations, maintenance, and incident response to maintain highly available and secure infrastructure. This position works closely with IT staff, project teams, facilities staff, and third parties. On-call availability for support resolution or escalation. Works occasional nights, weekends, or holidays in support of ongoing implementations and maintenance. Position requires a cell phone with call, text, and data to perform job duties.

Responsibilities

• Facilitates and oversees all engineering activities including project management, design, and implementation of wired and wireless networking for all infrastructure services, including but not limited to LAN, WAN, Wi-Fi, data centers, UPS, telephony, cloud infrastructure, and supporting systems. Ensures network and telecom solutions meet UNG and USG baselines and standards as well as industry best practices.
• Facilitates and oversees the ongoing operations of wired and wireless networking for all infrastructure services, including but not limited to LAN, WAN, Wi-Fi, data centers, UPS, telephony, cloud infrastructure, and supporting systems. Ensures network and telecom systems operate in accordance UNG and USG baselines and standards as well as industry best practices. Ensures high availability and security of network infrastructure.
• Facilitates and participates in the initial planning, costing, requirements collection, and implementation of major university infrastructure initiatives and projects. Releases team resources to projects and workflows as needed. Coordinates the efforts of network resources with projects. Communicates with departmental and university peers to ensure designs are effective and appropriate. Consults with construction teams for campus construction and renovation projects to ensure installations meet standards and are delivered on time.
• Facilitates and participates in the creation and maintenance of network & telecom infrastructure diagrams and documentation. Ensures the effective use of ITSM processes by team members to provide accurate and efficient incident and request resolution. Leads the creation, maintenance, and enforcement of UNG network baselines, standards, and procedures. Ensures CTO is kept apprised of all activities and issues pertaining to network & telecom infrastructure. Ensures network security is maintained and risks are identified and remediated in a prioritized fashion.
• Performs professional development, innovation, and other duties as assigned.

Knowledge, Skills, and Abilities

• Networking architecture and design; working knowledge of fiber optics, copper cabling, and the tools used to install and support these
• Knowledge of wired and wireless network configuration
• Understanding of network protocols and information security
• Understanding of cloud networking resources and integrations
• Strong oral and written communication skills
• Excellent interpersonal and teamwork skills
• Ability to multi-task, manage workloads and meet deadlines
• Ability to communicate with and lead team members and users in an effective manner
• Ability and willingness to stay abreast of and evaluate emerging technologies

Required Qualifications

• Bachelor's Degree. Information Technology degree preferred.
• Three years experience in networking/telecommunications design, maintenance, and repair; or an equivalent combination of education and experience.

Preferred Qualifications

• ITIL, CCENT, CCNA, CWNA, or Network+ desired. Security+ preferred.

Proposed Salary $78,641 - $86,506

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

The University of North Georgia, a regional multi-campus institution and premier senior military college, provides a culture of academic excellence in a student-focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co-curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Equal Employment Opportunity

The University of North Georgia, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Background Check

• Position of Trust + Education