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Lancer Care Support Specialist

Employer
Pasadena City College
Location
Pasadena
Salary
$66,570.36 - $73,393.92 AnnuallyCFT-46
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Job Details



Lancer Care Support Specialist

Pasadena City College


Salary: $66,570.36 - $73,393.92 AnnuallyCFT-46

Job Type: Full-Time

Job Number: 07335

Location: Pasadena, CA

Department: Student Services

Closing: 12/16/2024 11:59 PM Pacific




Under the guidance of the Director, Student Basic Needs, the Lancer Care Support Specialist is responsible for providing services to all Lancers, who are currently experiencing homelessness, housing displaced, or other basic needs insecurity. The Lancer Care Support Specialist's primary responsibility is to support students in accessing, identifying, and connecting Lancers to temporary and permanent housing solutions, community partners through referral, and other basic needs supports as appropriate. Additionally, the Lancer Care Support Specialist will assist in department event and program planning and assist with Lancer Care program processes.



EXAMPLE OF DUTIES:

  • Provides counseling and referrals to campus/community support resources; collaborates in program planning with other staff and projects; assists Director with assessment and evaluation of the program.
  • Manage the collection and maintenance of applications and relevant documentation for the Lancer Care Basic Needs Grant. Analyze financial data, family circumstances, academic status, and emergency situations to assess eligibility under federal, state, city, college, and external agency regulations. Provide guidance to applicants on supplementary documentation required to determine eligibility and compose correspondence to direct the awarding process and notify applicants of grant outcomes in a timely manner.
  • Closely monitors and communicates consistently with Lancer Care program participants. communication will be primarily via face-to-face interactions and virtually through zoom, but also will occasionally occur via phone, email, texting and Internet as necessary.
  • Plans and anticipates monthly tasks related to case management, intakes, and follow-ups; ensures program services are being provided in a timely and professional manner; case management notes are being entered in a database; student needs are being assessed regularly to ensure relevant services are being provided.
  • Develops a referral network to provide resources for Lancers in need of emergency housing and other Lancer Care Supports. These referral agencies may include; community and transitional housing programs; mental health care supports; legal assistance and other supportive services.
  • Maintains detailed student contact logs in the database; and effective, up-to-date, case notes.
  • Develops and maintains complex or sensitive relationships with external organizations critical to the program's success.
  • Participates in the hiring and training of new Lancer Care student workers and interns, as needed.
  • Leads and/or attends regular liaison meetings and training sessions, program seminars, workshops and other presentations.
  • Collaborates with Lancer Pantry Coordinator, and other Staff, Faculty, and departments to develop supplemental projects.
  • Acts as an informed referral source throughout the academic year, including supporting students in connecting with service providers.
  • Participates in the overall evaluation of program services by assisting with data collection and maintaining accurate information in program participant files.
  • Supports the activities of the Lancer Basic Needs Program as needed, and other duties as assigned.





  • MINIMUM QUALIFICATIONS:
  • Associates degree in a relevant major, such as psychology, counseling, sociology or social work.
  • Two years of experience working with basic needs, social services, counseling, coaching, case management.


  • DESIRABLE QUALIFICATIONS:
  • Bachelor's degree in a relevant major, such as psychology, counseling, sociology or social work.

  • KNOWLEDGE, SKILLS, AND ABILITIES
    - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.
  • Knowledge of case management practices, including intake, follow-up, and assessment of student needs.
  • Understanding of counseling techniques and referral processes to campus and community support resources.
  • Familiarity with building and maintaining referral networks, including community housing, mental health services, and legal assistance.
  • Knowledge of federal, state, city, college, and external agency regulations relevant to determining student eligibility for services and grants.
  • Awareness of program evaluation techniques, including data collection and analysis.
  • Ability to plan and anticipate monthly tasks related to case management, ensuring timely and professional service delivery.
  • Skill in analyzing financial data, family circumstances, academic status, and crisis situations to determine student eligibility for grants.
  • Proficiency in developing and maintaining relationships with external organizations critical to program success.
  • Competence in composing correspondence to communicate grant application outcomes and guide the awarding process.
  • Skill in leading and participating in meetings, training sessions, and program seminars.
  • Ability to monitor and communicate effectively with program participants across multiple platforms, including face-to-face, virtual, phone, email, and text.
  • Ability to maintain detailed and up-to-date case notes and student contact logs in the database.





  • Core Competencies: The District has identified the following essential skills and attributes needed for success in this position.
  • Community Resource Knowledge
  • Student Support and Advocacy
  • Referral and Networking
  • Program Planning and Event Coordination
  • Communication and Interpersonal Skills
  • Problem Solving and Crisis Management
  • Documentation and Reporting
  • Team Collaboration and Support

  • Salary Range:
    CFT-46


    APPLICATION AND SELECTION PROCESS

    Pasadena City College (PCC) utilizes an online application process. Hard copy, e-mailed, or faxed resumes are not accepted. Job postings will not be reopened due to failure to submit an application before the closing date for any reason. You can apply for a position from any computer with Internet access. Please keep in mind the following:
    • If you do not follow the process or your application/resume is incomplete, your information will not be processed.
    • If you need to update any submitted information, you will need to reapply in full. When HR sees duplicate applications, we archive the oldest and the most recent application and materials are considered.
    • The selection advisory committee will review, evaluate, and consider applications and supporting materials received by the deadline. Meeting the minimum qualifications for a particular position does not assure the applicant an interview.
    • While the acceptance of the application packet is done through PCC's Applicant Tracking System (ATS), all hiring decisions are made by a hiring committee.
    • Once applications are submitted, they are final. Please carefully review your application and the documents which you are attaching to make sure that they are free from errors and complete. If you require assistance with your application, please refer to the application guide or you may contact NeoEd Customer Support at 855-524-5627. Customer Support is available Monday - Friday, 6 a.m. - 6 p.m. (PST).

    All materials listed below may be required for your application packet to be considered complete:
    1. Resume or Curriculum Vitae
    2. Cover Letter

    After a review of applications received, the District may require the completion and submission of supplemental documents prior to the interview process.

    ADDITIONAL INFORMATION
    • Successful applicants must provide proof of eligibility to work in the United States.
    • Successful completion of background check including Live Scan and Tuberculosis (TB) assessment/screening.
    • Pasadena Area Community College District will not sponsor any visa applications.
    • Applicants must be available for interviews at Pasadena City College at no cost to the District.
    • Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Office of Human Resources directly at (626) 585-7388.
    • The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District. The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106.
    • Crime awareness and campus security information are available from Campus Police. (Public Law 101-542).
    • The Pasadena Area Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled.
    • An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and/or District employment should be directed to the Office of Human Resources.

    PASADENA AREA COMMUNITY COLLEGE DISTRICT
    Equal Opportunity, Title IX, Section 504 Employer




    To apply, please visit https://www.schooljobs.com/careers/pasadenaedu/classified/jobs/4739274/lancer-care-support-specialist




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    Organization

    The mission of Pasadena City College is to provide a high quality, academically robust learning environment that encourages, supports and facilitates student learning and success. The College provides an academically rigorous and comprehensive curriculum for students pursuing educational and career goals as well as learning opportunities designed for individual development. The College is committed to providing access to higher education for members of the diverse communities within the District service area and to offering courses, programs, and other activities to enhance the economic conditions and the quality of life in these communities.

    Institutional Core Values

    As an institution committed to successful student learning in an environment of intellectual freedom, Pasadena City College is guided by the following essential, enduring and shared values:

    A Passion for Learning

    A Commitment to Integrity

    An Appreciation for Diversity

    A Respect for Collegiality

    A Recognition of Our Heritage of Excellence

    Academic programs: 60 program areas, with day, evening and weekend classes

    Career and Technical programs: 76 program areas, with day, evening and weekend classes

    Lifelong learning programs: 25 program areas with evening and weekend classes

    Fully accredited by the Western Association of Schools and Colleges

    Offers Associate in Arts and Associate in Science degrees, Certificates of Achievement and Occupational Skills Certificates

    Recognized for:

    • High student transfer rate
    • Honors at Entrance Scholarship awards and nearly $28 million in student scholarships and financial aid

    Number of Employees:

    • 435 faculty, librarians, counselors and administrators;
    • 625 adjunct faculty
    • 382 maintenance, trades, professional, clerical, and management

    Employment

    We are looking for faculty, administrators, and support staff who will help us meet our educational goals of providing students with:

    • excellence in education in a learning-centered environment, 
    • high-quality support services, and
    • a campus climate that embraces diversity.

    We are proud of our excellence. We invite you to contribute to our tradition of excellence and to apply for available positions in the Academic, Classified, Adjunct Faculty, and Management categories.

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