University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Temp Shift Supervisor; Penn Class of 1923 Ice Rink

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

The University of Pennsylvania Class of 1923 Ice Skating Rink, located adjacent to the east entrance of Penn Park, has been serving the community since it first opened over 50 years ago in 1970. The 60,000 square foot facility boasts approximately 2,000 seats, locker rooms, concession stands, and event rooms that can accommodate private groups of up to 50 people. The ice surface itself is 85' x 200', totaling 16,327 square feet of frozen fun and healthy activity. The main entrance into the lower concourse is off of Lower Walnut Street. The rink may also be accessed via its entrance on Walnut Street. The Penn Ice Rink meets a wide range of needs. The rink is home to many hockey clubs for men and women, along with annual tournament play. The skating season spans from mid-June to late April each year.

Job Description

Supervise all programming during shift and assist when interaction is required. Problem solve when able or contact manager. This position is a temporary part-time position. The Ice Rink is normally open 18 hours per day, 7 days per week. The position is primarily an evening and weekend position scheduled to work not more than 29 hours per week and not more than 999 hours per calendar year. The shift supervisor works in support of and under the Associate Director, Assistant Manager, and Operations Manager in their absence. Must be readily available to respond to customer concerns and to supervise the Ice Rink operations and staff with a focus on ensuring safety, fiscal responsibility, and customer experience. The position must be visible to customers and staff, directly reporting to the Assistant Manager while providing and enforcing all University policies within the facility.

The shift supervisor must gain competent knowledge of the rink's point-of-sale system. The shift supervisor shall ring in sales and payments and balance the cash register at the end of each shift. All receipts both cash and check must be dropped in the safe at the end of each shift. The shift supervisor is responsible for the counting of the cashier's change bag and the manager's bag at the start and end of each shift and recording amounts into the cashier's log. Shift Supervisor dress is clean, casual, no faded, torn or ripped pants or skirts. No shorts. Top must be free of offensive or objectional graphics. No tank tops. Footwear must be closed toe, full covering. Steel toe shoes/boots recommended. No sandals or open toe shoes.

Key Responsibilities and Duties

• Supervise rink attendants, score keepers, referees, and housekeeping personnel during shift.

• Supervise all programming during shift and assist when interaction is required. Problem solve when able or contact manager.

• Customer Service - Assist customers with questions about the facility and programs offered. Answer phone calls and answer questions. Seek answers when unknown with assistance of manager.

• Operate ice resurfacing equipment in a safe and responsible manner to clean the ice between group use.

• Oversee rink housekeeping and general cleanliness of the facility during shifts including the supervision of other staff members and performing cleaning duties directly. Shift supervisor is responsible for sweeping all locker rooms, restrooms, common areas and emptying all trash cans at closing.

• Record Chiller readings as required and report concerns to manager. Complete Shift Supervisor shift log at start of shift, during, and after shift.

• In the event a scorekeeper is late or does not show, the shift supervisor must find a replacement or assume the duties of score keeping.

Qualifications

High school diploma or GED or equivalent combination of education and experience, are required. Demonstrated experience in operational management is required. Experience in Ice Rink operations is preferred. Availability to work evenings and weekends as scheduled. Ability to lift 24-50lbs. Strong verbal and written communication skills required. Ability to provide excellent customer service to a diverse customer base. Previous retail or sales experience desirable.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Business Services

Pay Range

$7.25 - $16.00 Hourly RateSalary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.