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Systems Administrator

Employer
University of North Carolina at Chapel Hill
Location
Chapel Hill, NC
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Job Details

Department:

SCE - IT-215300

Career Area :

Information Technology

Posting Open Date:

11/21/2024

Application Deadline:

12/05/2024

Open Until Filled:

No

Position Type:

Permanent Staff (EHRA NF)

Working Title:

Systems Administrator

Appointment Type:

EHRA Non-Faculty

Position Number:

20066723

Vacancy ID:

NF0008682

Full Time/Part Time:

Full-Time Permanent

FTE:

1

Hours per week:

40

Position Location:

North Carolina, US

Proposed Start Date:

01/27/2025

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit:

The Finance and Operations Information Technology Department provides innovative, and responsive technology services to the University’s business units in support of the University’s mission of teaching, research, and public service. The department strives to provide technology to improve business processes and communication, reduce costs, and increase customer satisfaction.

Position Summary:

The Systems Administrator provides proactive technical application support for Finance & Operations (F&O) and core units of the Division of Institutional Integrity and Risk Management (IIRM). As a member of the Finance & Operations IT technical support team (Service Center of Excellence), primary responsibilities include overseeing technology systems with a focus on configuration, access control, troubleshooting, and user training.

Duties include providing front-line support for Microsoft Active Directory, network-based applications and services, resolving hardware and software issues, configuring security settings, storage management, conducting in-depth troubleshooting, and providing Level 2 support to customers and a team of technicians. In addition to supporting the technical architecture, this position regularly collaborates with customers, technicians, vendors, and administrators to maintain quality customer service.

Other responsibilities include:

(1) Support: Provides comprehensive technical knowledge across a large variety of network, hardware, and software areas to solve complex issues; maintains up-to-date proficiency across several technical environments, development platforms, and applications to deliver high-level technical support consistently.

(2) Development/Programming: Installs and configures server software, including operating systems, databases, and applications as required. Fine-tunes and optimizes configurations to maintain satisfactory performance levels. Monitors, identifies, and recommends system enhancements necessary to ensure adequate performance and capacity to meet application service objectives.

(3) Security: Maintains all physical and virtual F&O servers at the latest feasible revision and patch level. Contributes to the development of F&O hosted server configurations, including group policy management, firewall management, and troubleshooting.

(4) Project Management: Consults with administrators and staff to improve administrative processes, identifying opportunities for solutions using existing technologies or exploring the potential of new technologies. Provides recommendations based on user community feedback regarding technology needs or potential technical solutions.

(5) Quality Control and Reporting: Ensures configurations and settings adhere to established standards; identifying and rectifying any performance issues.

(6) Consultation: Conducts thorough analysis and assessment of client needs to develop effective and appropriate solutions to issues. Engages in preliminary and ongoing critical evaluation of customer needs and processes with client and organizational goals in mind. Develops technical solutions and offers alternatives and recommendations for the best course of action.

Minimum Education and Experience Requirements:

Master’s and 1-2 years’ experience; or Bachelor’s and 2-4 years’ experience; or will accept a combination of related education and experience in substitution.

Required Qualifications, Competencies, and Experience:

Demonstrated proficiency in implementing and executing testing procedures for newly developed and updated software packages. Knowledge of and experience with installing, configuring, and maintaining systems software, including operating systems, system-level and middleware components, and application software. Familiarity with a range of relational database platforms such as SQL Server.

Knowledge of and strict adherence to standards and protocols for automated operations and storage management methodologies to prevent operational disruptions.

Proficiency in identifying and addressing system-related challenges; ability to proactively prevent future occurrences. Ability to resolve both routine and non-routine issues efficiently. Ability to effectively convey technical matters to non-technical stakeholders.

Ability to consult on client inquiries and needs that require the implementation or creation of a custom solution. Ability to consult with senior-level decision-makers to develop strategic, forward-looking alternatives and foster client support of organizational objectives.

Preferred Qualifications, Competencies, and Experience:

Demonstrated experience with Microsoft Active Directory, as well as Microsoft desktop and server operating systems, within medium to large-scale operational environments.

Demonstrated knowledge of DNS, DHCP, VLANs, firewall regulations, Group Policy deployment and management. Proficiency in Microsoft SCCM, including update services and application/package deployment. Experience with scripting languages like PowerShell or JavaScript. Experience with SQL Server database administration and investigation and solving system-related program issues.

Special Physical/Mental Requirements:

Ability to frequently travel to the UNC-Chapel Hill campus and the Town of Chapel Hill, including frequent pedestrian travel and/or transport of equipment which requires a valid North Carolina Driver’s License. Ability to move equipment weighing up to 50 pounds, manipulating hand tools such as screw drivers, power drills and cutting equipment, and performing tasks on ladders or enclosed spaces, with or without a reasonable accommodation. Maintenance of equipment requires strong motor skills and physical mobility.

Ability to adhere to safety requirements by wearing appropriate personal protective equipment such as safety glasses, hard hats, full-length pants, and closed-toe shoes. Ability to recognize colors and shapes.

Ability to perform work duties within various service call locations including but not limited to construction or renovation zones, hospital premises, chemical and radiation storage facilities, warehouse storage zones, and high-traffic parking areas. As a designated mandatory (emergency) employee, the employee is subject to significant physical effort, depending upon the emergency’s nature. Occasional outdoor work or travel in adverse weather conditions may be necessary due to the location and criticality of certain equipment.

Demonstrated ability to identify and avoid hazards that may lead to injury, whether physical, electrical, chemical, biological, or otherwise.

Campus Security Authority Responsibilities:

Not Applicable.

Organization

The nation’s first public university is at the heart of what’s next, preparing a diverse student body to become creators, explorers, innovators and leaders in North Carolina and throughout the world. Carolina’s nationally recognized, innovative teaching, campus-wide spirit of inquiry and dedication to public service continue the legacy that began in 1795 when the University first opened its doors to students.

Here, in one of America's most beautiful college settings, we offer exceptional careers in richly diverse fields. Come explore what UNC-Chapel Hill has to offer you.


Undergraduate Enrollment: 19,117

Graduate/Professional Enrollment: 10,894

Total Student Enrollment: 30,011

Founded: 1789, as the first state university in the United States

Type of Institution: Public, four-year

Undergraduate Admission: 15,961

Graduate/Professional Enrollment: 10,039

Total Student Enrollment: 26,000

Faculty: 3,000

Percentage of faculty who hold Ph.D.s or the highest degrees in their field: 94 percent

Faculty/student ratio: 1/14

Location: UNC is located in the heart of Chapel Hill, the best college town in America! It's a friendly town of about 40,000 in the geographical center of North Carolina. Chapel Hill is at the western point of the Research Triangle, an area of about one million people, comprised of Chapel Hill, the cities of Durham and Raleigh, and the Research Triangle Park, home of many corporate offices and scientific research centers. Carolina is about 30 miles from the state capital, Raleigh, and 20 minutes from Raleigh-Durham International Airport.

Chapel Hill's main street, Franklin Street, borders the campus and offers shops, coffee houses, cafés, movie theaters and houses of worship. The town has a historic district, museum, library, parks, malls, and many recreational facilities.

Origins of Carolina's students: 82 percent of UNC's freshmen are from North Carolina and 18 percent are from out-of-state. Our students come from 42 different states and our international students represent 37 countries.

Size of freshman class: Approximately 3,400

Class size: Barely five percent of undergraduate classes contain more than 100 students; two-thirds of undergraduate classes have fewer than 30 students. Forty-one percent have fewer than 20 students, including First Year Seminars, in which first-year students work closely with professors.

Sports and athletic programs: UNC is an NCAA Division I school with 28 varsity teams. Carolina is the proud home of the Dean Smith Center, Kenan Stadium, Carmichael Auditorium, Koury Natatorium, and many other fine athletic facilities. Students join more than 60 intramural and club sports, which include baseball, bowling, crew, golf, lacrosse, rock climbing, rugby, tae kwon do, and ultimate frisbee. The Student Recreation Center offers weight training, aerobics, stair machines, and all the equipment you would expect to find at a great health club! Carolina offers a newly renovated outdoor pool and indoor pools, a golf course, tennis courts, and the longest zipline in America!

Number of residence halls: Incoming undergraduates will live in one of Carolina's 29 residence halls, which are wired for Internet access and cable television. housing.unc.edu

Scholarships and financial aid: About 40 percent of UNC-Chapel Hill students receive scholarships and/or some form of financial aid. studentaid.unc.edu

Special research institutes: Institute for Research in Social Science, Institute of Outdoor Drama, Morehead Planetarium, Kenan Institute of Private Enterprise, Institute of Government, Institute of African American Research.

Career services: On-campus counseling, job fairs, résumé writing service, internships, placement services. www.unc.edu/depts/career

Technological facilities: Students find multiple uses for Carolina's state-of-the-art technological resources. They can access Carolina's computer services through Academic Technology and Networks, which manages academic computing, e-mail, microcomputing labs, interactive media presentation, video and classroom support, and a help desk. The MetaLab oversees the development of SunSITE, one of the world's busiest digital library and electronic publishing projects.

Students may open e-mail accounts, and many use campus computer resources to construct personal Web pages. Students in residence halls have hardwired network connections to the Internet and cable television in their rooms. At the ATN Training center, students may take classes on software packages and utilities. Computer labs are available for student use all over campus.

Carolina Computing Initiative: Beginning with the freshman class of 2000, undergraduates must purchase laptop computers. The University has arranged for IBM to offer computers at excellent prices. Students, faculty, and staff will enjoy cost savings, higher quality compatible equipment, and better technical support through CCI. www.unc.edu/cci

The Study Abroad program allows students to live and learn in Europe, the Middle East, Asia and the Pacific Rim, Africa, and the Americas. www.unc.edu/depts/abroad

The Honors Program offers special seminars, research programs, and the chance to design your own independent studies. www.unc.edu/depts/honors

Carolina students spend time in public service through student organizations, the Campus Y, the Carolina Center for Public Service, and courses that incorporate community service.

UNC's chapter of Phi Beta Kappa, a national collegiate honor society, is the oldest in North Carolina, dating from 1904. There are many other honorary societies at Carolina.

UNC offers ROTC programs in all branches of national military service.

Through the First Year Seminars program, first year students will understand what it means to study at a premier research university. They will learn from faculty members and share in their research in seminars of no more than 20 students.

Life outside the classroom: More than 370 clubs, teams, and student organizations offer something for everyone! You can choose from among musical and dramatic performing groups, publications, ethnic and religious clubs, the Campus Y and other service organizations, fraternities and sororities, and pre- professional organizations. Whatever your interests, you will find others at Carolina who share them! www.unc.edu/depts/union/student/listintr.htm

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