Enrollment Registrar Coordinator (aHEO) **POSITION DETAILS** This position will require thorough knowledge of the enrollment processes in CUNYfirst for all students (transfer and continuing) and all special programs. This individual will be part of the New and Transfer Students enrollment which includes providing navigation on how to enroll in CUNYfirst and how to access their audits in Degreeworks. The candidate should possess the following skill sets to manage the daily activities in the office: • On a daily basis, ensure staff is meeting outcomes assessment • Triage, if required, any issues which arise with student related concerns • Onboarding new College Assistants as it relates to customer services provided • Make certain that all resources (website pages, guides and forms) are maintained The candidate will be responsible for: Provide guidance for customer service-related concerns that arise with Registrar staff during hours of operation at the Registrar One Stop. Act as an agent and liaison for Parchment Transcript services Overseeing the automated workflows and related automated forms that support declaration of majors and minors, changing grades, record medication requests and student facing forms. Coordinate with departments in certifying students for professional licensure and enrollment verifications. Support and assist staff in record maintenance activities and processes, which includes but not limited to, bio demographic updates, transcript processing. Support and assist in the scanning archive project. Assist as a back-up, with processing WN Reversal Forms on the students’ record which includes updating the attendance roster in CUNYfirst to denote the attendance update. Assists with calls to the department when there are many outstanding attendance or grade rosters. Collaborate with Financial Aid to ensure we have cadre of Federal Work Study students which will be supervised and managed by the candidate. Additional duties and responsibilities as assigned by the Senior Registrar and Assistant Registrar. **QUALIFICATIONS** Bachelor's Degree required. **CUNY TITLE OVERVIEW** Provides operational support for registration operations. - Provides advice on academic and administrative registration requirements - Interprets and communicates academic, registration and enrollment policies and procedures - Assists with registration and provides information to prospective and enrolled students in registration and records-related areas - Complies, generates, and updates various reports, catalogs, and inventories - Maintains compliance with established record release procedures, including the Family Education Rights and Privacy Act (FERPA) - Collaborates with College and University offices to address inquires and concerns and resolve student registration and record problems - May participate in activities related to course scheduling and maintaining course databases - May monitor and revise the content of web pages and other communication materials - Performs related duties as assigned. **CUNY TITLE** Assistant to HEO **FLSA** Non-exempt **COMPENSATION AND BENEFITS** Salary commensurate with education and experience. $44,411 - $47,861 CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. **HOW TO APPLY** Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information. Candidates must attach a resume, cover letter, and three professional references (name, title, organization, and contact information). **CLOSING DATE** December 10, 2024 **JOB SEARCH CATEGORY** CUNY Job Posting: Managerial/Professional **EQUAL EMPLOYMENT OPPORTUNITY** CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID 29412 Location Lehman College