Job no: 1004091
Work type: Support Staff
Pay Grade: 11
Major Administrative Unit / College: Information Technology Services
Department: Msu It Campus It Experience 40000843
Sub Area: AP- Professionals
Salary: Salary Commensurate with Experience
Location: East Lansing
Categories: Information Technology, Administrative Professionals- AP, Full Time (90-100%), Union, Remote-Friendly
Working/Functional Title

Jr. Analyst

Position Summary

Provide front‐line operational coordination for team “workstation and mobility services” (WMS) responsible for workstation setup, support, management, and decommission as part of role. Works as a team player, reporting to Workstation support manager, triages incoming customer requests, and handles customer escalations. This may include working with university stakeholders to configure, and distribute assets to meet business objectives; tagging, managing, and decommissioning assets.

Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state’s capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

Minimum Requirements

Knowledge normally acquired in the first two or three years of college, technical, vocational or business school such as an Associates Degree; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelors Degree; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.

Desired Qualifications

Experience with imaging, asset management, and backup software: working with vendors; managing workstations in a complex environment (both Windows and iOS); exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationships with clients in multiple locations.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume and cover letter.

Special Instructions

Three professional references knowledgeable of your work.

Work Hours

STANDARD 8-5

Website

https://tech.msu.edu

Remote Work Statement

MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.

Bidding eligibility ends November 26, 2024 at 11:55 P.M.

Advertised: Nov 20, 2024 Eastern Standard Time
Applications close: Dec 3, 2024 Eastern Standard Time