Skip to main content

Parking Garage Attendant U of M

Employer
University of Massachusetts Amherst
Location
UMass Amherst
View more categoriesView less categories
Employment Type
Full Time
Institution Type
Four-Year Institution
Apply on website
Send job

Job Details

Job no: 524803
Work type: Staff Full Time
Location: UMass Amherst
Department: Parking Services
Union: AFSCME
Categories: Facilities/Grounds

About UMass Amherst

UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

Job Summary

Performs duties in relation to operation of Parking Facility/Garage and variety of supportive functions which include, but are not limited to; customer focused service; cash handling; operating and maintaining access revenue control equipment; manually or mechanically operating gates and ticket issuing machines; filling out reports; facility cleaning and maintenance; ensuring the safe and efficient use of the facilities; performing related duties as required. Keeps the Assistant Parking Manager for Operations informed of problems with facilities, signs, equipment and users.

Essential Functions

  • Manually or mechanically operates gates or other mechanism for parking garage entry or egress.
  • Collects payment and related parking garage fees.
  • At end of shift is responsible for securing and preparing cash receipts for pickup by courier; regularly completes a shift report.
  • Assists customers with parking, exiting parking garage, locating vehicles or calling for repair service/assistance as necessary.
  • Assist customers in the use of automated revenue control equipment including ticket dispensers, pay stations, gate lane equipment and related credentials.
  • Provides customer service assistance and information to University employees, students, visitors, and others as necessary and appropriate.
  • Enforces parking regulations, issues parking tickets, and prevents unauthorized use of parking garage.
  • Supervises a small number of student employees engaged in operations and upkeep of parking garage.
  • Provides on-the-job training for new employees and student employees as needed or requested.
  • Checks facility for cleanliness and availability of parking space; reports on garage conditions as directed.
  • Responsible for all aspects of parking garage signage, painted stripes and symbols; paints parking facilities.
  • Operates and maintains access revenue control equipment, light equipment, sweeper and motorized carts.
  • Keeps facility clean by sweeping, power washing and clearing away debris; Snow removal duties including shoveling, salting and operation of snow thrower.
  • Reports unusual occurrences to immediate supervisor.
  • Attends periodic training as determined by departmental needs.
  • Performs other duties as assigned.

    • Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • High School diploma or equivalent.
  • Ability to communicate effectively with the general public and co-workers.
  • Ability to use common office machines and computer programs (MS Windows).
  • Ability to log information and make mathematical computations quickly and accurately.
  • Ability to exercise initiative and sound judgment and to react with discretion under varying conditions.
  • Strong communication and interpersonal skills, verbal and written; ability to communication effectively in all types of circumstances with students, faculty, staff and campus visitors.
  • Proficient in basic math skills commensurate with calculating time and cash equivalents; ability to manually perform arithmetical computations with accuracy (addition, subtraction, multiplication, and division).
  • Good phone etiquette; ability to provide prompt and courteous responses to all incoming calls.
  • Ability to be trained to operate and maintain revenue control equipment, light equipment and sweeper.
  • Ability to prepare reports as necessary; Knowledge of basic office computer programs such as MS Word, MS Excel and MS Outlook.
  • Ability to understand, explain, communicate Parking Services policies and procedures.
  • Ability to take direction or be self-directed; Ability to work independently.
  • Good organizational skills; Ability to set priorities and follow through on assignments.
  • Ability to work in all types of weather conditions; ability to stand and walk alone for prolonged periods; ability to carry up to ten (40) pounds or more in equipment while walking or standing.
  • Class D Driver’s License.

    • Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

    • One-year experience in a diverse customer service environment.
    • Knowledge of parking related computer software programs.

    Physical Demands/Working Conditions

    • Ability to work in all types of weather conditions; ability to stand and walk alone for prolonged periods; ability to carry up to ten (40) pounds or more in equipment while walking or standing.
    • Snow removal duties including shoveling, salting and operation of snow thrower.

    Additional Details

    QUALIFICATIONS ACQUIRED ON JOB (list knowledges, skills, abilities)

    • Knowledge of garage operations and equipment.
    • Knowledge of locations of University facilities, buildings and services.
    • Knowledge of UMA Parking Services Rules & Regulations regarding all aspects of parking.
    • Knowledge of the University's parking programs, parking enforcement and the citation appeals process.
    • Uniforms determined by department.
    • Mandatory overtime may be required in accordance with union contract.

    Work Schedule:

    Monday – Friday; 3pm – 11pm

    Salary Information

    Grade 10

    Special Instructions to Applicants

    Please submit a resume, cover letter and contact information for three professional references.

    UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

    Advertised: Nov 20 2024 Eastern Standard Time
    Applications close: Feb 20 2025 Eastern Standard Time

    Organization

    The University of Massachusetts Amherst is one of the preeminent public research universities in America. Nestled in idyllic Amherst, Massachusetts—often called “The top college town in North America”—the campus is consistently ranked among the top public research universities in the nation, and offers a rich cultural environment in a rural setting close to major urban centers. 

    As one of the nation's top public research universities – as measured by national and international rankings, academic citations, and research funding – the campus spends more than $180 million on research each year, demonstrating its contribution to the nation’s position as a technological and economic leader. The university works in conjunction with academic, government, and private partners to translate new knowledge and scientific discoveries into technical innovations and scholarly works that create opportunities for students, faculty and the public. 

    Eight schools and colleges offer more than 85 undergraduate majors, 68 master’s and 48 doctoral degree programs, many counted among the top programs in the nation and world. UMass Amherst is also home to New England's premier honors college.

    The 1,159 full-time faculty members are dedicated teachers and world-renowned researchers and the campus has regularly been listed among the top performers in terms of faculty awards. With over 24,000 students from all 50 states and over 70 countries, the student body is the most academically successful in the history of the campus. Students participate in 240 organizations, 21 NCAA Division I athletic teams, extensive intramurals, living-learning residence halls, community service, and internships. With one of the largest residential life systems in the nation, UMass Amherst houses approximately 12,000 students on campus. The university is enjoying a facilities renaissance, including new buildings in the sciences, the arts, and recreation. UMass Amherst is part of the Five College consortium with Smith, Mount Holyoke, Hampshire and Amherst colleges.

    As an employer, the University of Massachusetts Amherst is a national leader in developing family-friendly policies, benefits and amenities designed to help faculty members develop both productive careers and satisfying personal lives. The university offers one of the nation’s most generous parental leave policies. The university is also part of the Academic Career Network, a regional consortium formed to serve dual-career couples and encourage greater diversity in the academy.

     

    Company info
    Website
    Telephone
    4135454894
    Location
    181 PRESIDENTS DR
    Whitmore Administration Building
     Amherst
    Massachusetts
    01003
    US
    Apply on website
    Send job
    Apply on website

    Get job alerts

    Create a job alert and receive personalized job recommendations straight to your inbox.

    Create alert