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ServiceNow System Admin & Developer

Employer
NC State University
Location
Raleigh, NC
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Job Details

Posting Number:

PG193762EP

Internal Recruitment :

No

Working Title:

ServiceNow System Admin & Developer

Anticipated Hiring Range:

$88,229 - $92,000

Work Schedule:

Monday thru Friday, 8 AM to 5 PM Eastern, Hybrid based on business needs

Job Location:

Raleigh, NC

Department :

Technology Support Services

About the Department:

NC State’s ServiceNow team provides administrative support and application development for various colleges and administrative departments across campus. We embrace Agile methodologies within a collaborative environment, focusing on developing and supporting workflows, process automation, integrations, and service portals across ITSM, ITOM, and HR modules, as well as various custom scoped applications. Our mission is to define and deliver scalable, secure solutions while consistently improving user experience and operational efficiency.

Essential Job Duties:

As a ServiceNow Systems Administrator and Developer, you will play a vital role in configuring and maintaining and deploying new features and uogrades to the ServiceNow platform at NC State University. Working within the Technology Support Services (TSS) team, you’ll collaborate with a talented group of business analysts, developers and administrators to design, develop, test, and deploy ServiceNow solutions. This position offers an excellent opportunity for professional growth and continuous learning in a dynamic, collaborative setting.
Key Responsibilities:

  • Assist in configuring and supporting ServiceNow ITSM modules, including Incident Management, Change Management, Service Catalog, and Service Portal.
  • Collaborate with fellow developers to enhance ServiceNow applications, workflows, and forms, focusing on improved functionality and user experience.
  • Gather and analyze user requirements, translating them into technical specifications.
  • Work alongside Product Owners and Scrum Teams in requirements decomposition, backlog refinement, and user story breakdown.
  • Facilitate the ServiceNow release management process, assessing and processing complex technical changes, identifying conflicts, and formulating risk mitigation plans.
  • Execute weekly production releases to ensure smooth updates.
  • Develop and maintain ServiceNow scripts, business rules, workflows, and configuration elements to support process automation and integration.
  • Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
  • Troubleshoot and resolve ServiceNow platform issues, providing timely support to end-users.
  • Collaborate with cross-functional teams, including IT support, infrastructure, and security, to ensure seamless integration and operation of ServiceNow with university systems.
  • Stay updated on ServiceNow best practices, new features, and industry trends to recommend innovative solutions.
  • Contribute to documentation of technical designs, development processes, and user guides to facilitate knowledge sharing and training.
  • Uphold the confidentiality, integrity, and availability of university data while adhering to IT security policies.

Other Responsibilities:

  • Other duties as assigned

Minimum Education and Experience:

  • Entry-level candidates with a Master’s or BA/BS in an IT field or equivalent combination of education, training, and experience.

Other Required Qualifications:

Technical Skills:

  • ServiceNow Expertise: 2+ years of hands-on experience in configuring and administering the ServiceNow platform, customizing workflows, forms, and modules with minimal coding.
  • Proficiency in Scripting Languages: Strong experience with JavaScript, PowerShell, or HTML for developing and enhancing ServiceNow applications and integrations.

Professional Competencies:
  • Team Collaboration: Foster a supportive environment; work independently and collaboratively, sharing insights and celebrating wins.
  • Customer-Centric Approach: Anticipate end-user needs and ensure solutions align with their expectations.
  • Analytical Problem-Solving: Evaluate and optimize systems and configurations for peak performance.
  • Strategic Decision-Making: Make informed recommendations balancing stakeholder needs and constraints.
  • Collaborative Communication: Influence decisions and foster solution adoption through clear documentation.
  • Precision and Accuracy: Ensure every detail is considered before implementation to prevent issues.
  • Vendor and Project Management: Manage complex projects and vendor relations to ensure quality deliverables.

Preferred Qualifications:

  • Software Development Knowledge: Strong understanding of development principles and web technologies, including XML and Web Services.
  • Platform Experience: Familiarity with ServiceNow UI policies, actions, client/server scripts, Catalog Builder, Workflow Editor, and Flow Designer.
  • Technical Proficiency: Exposure to database concepts, SQL queries, and software development testing processes, including automated testing frameworks.
  • Agile Mindset: Experience or certifications in DevOps, Lean, Agile, or Scrum.
  • Certifications: ITIL v3 or v4 certification and practical process experience.
  • System Security: Ability to recommend access controls and user permissions within the platform.

Required License(s) or Certification(s):

  • ServiceNow CSA certification or equivalent.



Valid NC Driver's License required:

No

Commercial Driver's License required:

No

Job Open Date:

10/28/2024

Anticipated Close Date:

Open until filled

Special Instructions to Applicants:

Applicant required documents: Resume and Contact Information for at least three Professional References.

Position Number:

00110220

Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):

1.0

Appointment:

12 Month Recurring

Mandatory Designation - Adverse Weather:

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Non Mandatory - Emergency Event

Department ID:

513001 - Technology Support Services

AA/EEO:

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Organization

NC State: Think and Do

NC State was founded with a purpose: to create economic, societal and intellectual prosperity for the people of North Carolina and the country. We began as a land-grant institution teaching the agricultural and mechanical arts. Today, we're a pre-eminent research enterprise with 12 colleges excelling in all major academic fields.

NC State studentsOur 34,000 high-performing students take what they learn in the classroom and apply it in the real world by conducting research, working in internships and co-ops, and performing acts of world-changing service. That experiential education ensures that they leave here ready to lead the workforce. NC State's 13:1 student-faculty ratio is one of the reasons why we're the best college for your money in North Carolina (Money) and the No. 5 best value among public universities nationally (U.S. News & World Report).

Overcoming Challenges, Improving Lives

NC State is one of only two universities in the nation leading two National Science Foundation Engineering Research Centers — one developing wearable, self-powered health monitors, and the other researching smart-grid technology. We’re also leading interdisciplinary efforts to curb nuclear proliferation, help farmers confront climate change and build a new American manufacturing sector.

Our research doesn't just get published in a journal or sit on a shelf; it makes an impact. NC State is No. 6 nationwide in commercialization agreements based on university research, and we're No. 2 among universities without a medical school. Our Cooperative Extension Service provides research-based information to citizens in all 100 North Carolina counties. In addition, our industrial extension unit — Industry Expansion Solutions — has created an economic benefit for the state's manufacturers averaging $149 million per year since 2005.

Bright Minds Creating a Bold Future

NC State’s 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow’s challenges. NC State students won two Goldwater scholarships, five Fulbright scholarships, one Churchill scholarship and a record-breaking 25 National Science Foundation graduate research fellowships in the 2016-2017 academic year. In addition, 25 faculty are members of the National Academies.

NC State bldg in darkOur Centennial Campus, an award-winning public-private research campus, is home to more than 70 partner organizations working alongside more than 70 NC State research and academic units. Centennial is also the location of the innovative Hunt Library, which Time magazine has dubbed “the library of the future.”

In Raleigh and Around the World

It all happens in one of the best cities in America. A top spot for job-seekers and tech professionals, Raleigh is nationally recognized as a leading urban center:

NC State building oldWith Durham and Chapel Hill, Raleigh anchors the Research Triangle, a national hotspot for high-tech enterprise. The top companies in the region — including IBM, Cisco Systems, SAS Institute, Biogen Idec and GlaxoSmithKline — are among the country’s best employers. They also lead the way in hiring new NC State graduates.

More than 130 years after its creation, NC State continues to make its founding purpose a reality. Every day, our career-ready graduates and world-leading faculty make the fruits of learning and discovery available to people across the state, throughout the nation and around the world.

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