External Applicant Instructions

• Please upload your resume/CV for automatic population of information to your Kean application.
• Your contact information, work experience and education will be automatically filled in. Please review all fields – you will need to verify that the data is accurate.
• In the “My Experience” section, you will find a resume/CV upload option where you can submit your cover letter and any other supporting documents you may wish to submit.

Kean Information Technology

Lead Desktop Support Technician

Under the supervision of the Managing Assistant Director of Technical Services and the Director of Technical Support Services, the Lead Desktop Support Technician (Professional Services Specialist 3, Computer Services) provides lead technical support for day-to-day issues reported to the University’s Help Desk. Responsibilities include, but are not limited to: providing technical assistance and support in-person and via phone, email and chat related to the installation, configuration, maintenance and troubleshooting of computer systems, hardware and software.

This position is based at the Union, NJ campus but supports other campus locations. This position may require travel and a flexible schedule as needed. This is not a remote position and requires physical presence on campus as determined by the Supervisor. In-person support is required.

Qualifications: Graduation from an accredited college with a Bachelor’s degree; two (2) years of experience in one or more or a combination of the following: data processing, installation and maintenance of application programs, technical support, and/or design and preparation of programs; and a driver’s license valid in the State of New Jersey is required. Applicants who do not possess the required education may substitute experience on a year for year basis. A Master's degree may be substituted for one (1) year of the above-mentioned professional experience. Physical requirements include the ability to carry and lift 40 lbs. Preferred qualifications include: a Bachelor’s degree in IT, Computer Science or a related field; Active Directory understanding (Organizational Units, mapping drives, unlocking accounts, network printers); A+, Network+ and/or Microsoft Certifications; Windows 7/10, MS Office, Google Workspace, MAC, iPhone, iPad and Android experience; and knowledge of helpdesk solutions such as an IT ticketing system and remote support tools.

The selected candidate will be required to pass a four (4) month Working Test Period.

Candidacy review begins immediately and continues until appointment is made. Please submit your cover letter, resume/CV and contact information for three professional references. Official transcripts are required prior to the starting date of employment.

SAME Program Applicants: If you are applying under the NJ State as a Model Employer “SAME” Program, your supporting documents (Schedule A or B letter), must be submitted along with your application materials by the closing date indicated above. For more information on the NJ SAME Program visit their website at: https://nj.gov/csc/same/overview/index.shtml, email: CSC-SAME@csc.nj.gov or call the Civil Service Commission at (609)-292-4144, option 3. You may also contact Kean’s Recruiting Team at SAME@kean.edu.

Additional Information

Kean University complies with the New Jersey First Act (Senate Bill No. 1730, P.L. 2011, Chapter 70). Any individual newly hired by Kean University will be required to abide by this law and establish a principal residence in New Jersey. New employees will have a full 365 days to establish such residence, from the effective date of hire.

In compliance with the Americans with Disabilities Act (ADA), if you have a disability and would like to request an accommodation in order to apply for a position, please refer to Section III.A. of our Reasonable Accommodations Policy & Procedures.

Diversity & Non-Discrimination Statement

Kean University is committed to establishing and maintaining a diverse campus community through inclusive excellence and equal opportunity. Kean’s commitment to access and equity is designed to prepare each graduate to not only thrive, but climb higher in a diverse world. As an affirmative action, equal opportunity institution we work to support a campus-wide agenda to foster a community that both values and promotes the diversity and equity of all students, faculty, staff, administrators, and beyond.

EEO/AA Statement

Kean University is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer