LEAD CRM ARCHITECT, Information Services & Technology, Enterprise Architecture & Integration
- Employer
- Boston University
- Location
- Boston
- Salary
- Grade 53
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- Administrative Jobs
- Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
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Job Details
LEAD CRM ARCHITECT, Information Services & Technology, Enterprise Architecture & Integration
Tracking Code: 24500786941019
Job Description
LEAD CRM ARCHITECT, Information Services & Technology, Enterprise Architecture & Integration
Category
Charles River Campus --> Information Technology
Job Location
BOSTON, MA, United States
Tracking Code
24500786941019
Posted Date
10/24/2024
Salary Grade
Grade 53
Position Type
Full-Time/Regular
Boston University Information Services & Technology (IS&T) is looking for a Lead Constituent Relationship Management (CRM) Architect to join our Applications team!
The Lead CRM Architect is an advanced professional role that will contribute to creating and maintaining the CRM strategy while collaborating with several IS&T and client team members, including with university leadership. The Lead CRM Architect requires deep expertise and experience in the architecture, configuration, and development of Salesforce.com CRM and Marketing solutions. Expertise and experience with other CRM platforms leveraged in Higher Education such as Blackbaud, Slate, and Liaison is also highly desirable but not required.
In this role, you will:
- Lead and/or participate in projects with varying complexity across the University/Multiple Departments, requiring CRM platforms to ensure that architecture, design, and operational supportability are aligned with expectations.
- Oversee the delivery of typical project deliverables and tasks including solution approach documentation, architecture/design/security reviews, and creation or update of CRM architectural artifacts based on implemented solution.
- Evaluate, explore and introduce new solutions, processes/approaches, techniques, technologies, and industry standards. Lead the creation of developer guidelines and prototypes for CRM platform configuration, application development, common frameworks, reusable components, and reference architectures. Review CRM related designs and completed development work. Advise and contribute in the creation and evolution of the CRM development and release process.
- Lead the establishment and execution of architectural processes and procedures to develop and evolve architectural artifacts and deliverables that represent the as-is, transitional and to-be states of the CRM landscape.
- Participate in the establishment of the strategy by which CRM platforms will improve, evolve, and more efficiently support academic, administrative, and technical requirements.
- Coach and mentor technical staff.
- Invest time learning/enhancing skills related to CRM platforms by active participation in
- Participate in operational support and maintenance of CRM platforms and applications where advanced architectural or technical expertise is needed.
- Make recommendations for the adoption of architectural standards through participation on the IS&T Architecture Review Board. Specifically make recommendations on the establishment of CRM platforms and applications best practices ensuring high-quality and operationally sustainable deliverables.
Boston University offers an excellent benefits package including:
- Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays.
- Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
- Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
- Check out https://www.bu.edu/wellness/ and https://www.bu.edu/hr/part-time-employee-perks/ for more information!
IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers Boston University offers an excellent benefits package including:
Time Off: In addition to generous PTO and leave policy, BU employees have a paid intersession break, and 13 paid holidays.
Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.
Required Skills
Qualifications:
- Bachelors in computer science, Information Systems, or other related field. Masters degree preferred.
- 8 or more years of IT work experience or the equivalent with demonstrated knowledge in Salesforce.com. Preferably multiple implementations. Higher Ed implementations is desirable.
- Advanced knowledge of Salesforce development, best practices, and design patterns Force.com, Visualforce, Apex, SOQL, custom objects, workflows, triggers, Force.com IDE, migration tools, etc.
- Advanced knowledge of Salesforce APIs (bulk API, Metadata API), Web Services (SOAP, REST), e-mail integration
- Advanced knowledge of integrating Salesforce with 3rd party systems using web services and app exchange apps
- Advanced understanding, adoption, and utilization of declarative customizations versus programmatic customizations
- Knowledge of Higher Education and related Salesforce.com standards (e.g. Education Cloud, Education Data Architecture)
- Expertise and experience with non-Salesforce CRM platforms leveraged in Higher Education such as Blackbaud, Slate, and Liaison is also highly desirable.
- Experience with fundamental programming concepts, frameworks, languages and technologies such as SQL, Java, C#, JSP, ASP, JavaScript, .NET, XML, JSON, HTML5, CSS, JSON is strongly desired.
- Experience with agile development methodologies.
- Understanding of project management concepts and frameworks such as Scrum and waterfall
- Experience and/or certification in ITIL service management practices is desirable.
- Salesforce Architect, Developer and Administration Certifications strongly preferred.
- Experience working on multiple projects as a technology leader or frequently as the subject matter expert.
- Experience working on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments.
- Experience coaching and mentoring junior technical staff.
- Effective oral and written communication skills to work with subject matter experts (SMEs) and business partners within the University to elicit the information necessary for architecture and technical design.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Required Skills
Job Location: BOSTON, MA
Position Type: Full-Time/Regular
Salary Grade: Grade 53
To apply, visit https://jobs.silkroad.com/BU/External/jobs/314861
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Organization
The Difference Is Our DNA
What compelled the Bill & Melinda Gates Foundation to award Boston University a grant to fight newborn mortality in Zambia? Why did Martin Luther King, Jr. adopt BU as a place where he could hone his message of justice and equality? And what is the catalyst that prompts 32,557 students from 135 countries to call BU their home every semester? It’s in our DNA: an inherent desire in each of our students, faculty, and staff to vigorously and dauntlessly pursue knowledge—and embrace the unlimited possibilities that come with it.
A Community Unlike Any Other
As you can see below, it takes people, ideas, and a little luck (Boston, you’re our town) to make BU what it is today: one of the most dynamic universities in the world.
Celebrated thinkers: On any given day, students will find themselves mesmerized by Nobel Prize winners, a poet laureate, and the first biomedical engineer ever to receive a MacArthur Foundation “Genius Award,” among others.
Extraordinary teaching: When a classroom starts to percolate with new ideas, it’s because our faculty of scholars and accomplished practitioners know how to ignite students’ imaginations. That’s why we reward our best teachers with BU’s most prestigious honor: The Metcalf Cup and Prize.
Groundbreaking research: With faculty dedicated to a creative, interdisciplinary approach to problem solving, BU has become a leading global research institution—propelled forward by over $350 million a year in sponsored program revenue.
World-class students: Elite students from all 50 states and 135 countries pursue higher education on BU campuses in Boston and at programs in L.A., D.C., and more than 30 other cities on six continents.
A city within a city: Today, 80% of our undergrads live on campus, which could explain the 525 student activity groups alone.
The greatest college town in the world: Boston. ’Nuff said.
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