IT Analyst/Programmer II (Learning Technologies Support Specialist II)
- Employer
- Fayetteville State University
- Location
- Fayetteville, NC
View more categoriesView less categories
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support, Technology, Analysts & Programming
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
IT Analyst/Programmer II (Learning Technologies Support Specialist II)
Working Title::(Learning Technologies Support Specialist II)
Position Number::006303
Full-Time Or Part-Time::Full Time
Time Limited Position::No
Number of Vacancies::1
Department::ITS
Posting Number::0401673
SHRA/EHRA::EHRA (Non-Faculty)
Job Category::Professional
Hiring Range::Commensurate with Education and Experience
Overall Position Competency::EHRA
Description of primary duties and responsibilities::Primary Purpose of the Organizational Unit:
The mission of Information Technology & Telecommunication Services is to explore, implement, and support the use of technology to achieve the University’s academic and administrative objectives, as stated in the University strategic plan.
Primary Purpose of the Position:
The Learning Technologies Support Specialist II is an integral member of the Learning Technologies & Engagement Services Team. This position provides daily support to students, faculty and staff with using and resolving technical issues with supported learning technologies and applications used for teaching and learning.
Support (65%):
- Provide direct support to clients to resolve technical issues regarding learning technologies and applications used for teaching and learning.
- Coordinate with other departments and teams to resolve customer issues and requests.
- Document the resolution of client service requests using the ITSM (IT Service Management System).
- Assist with the review, selection, and implementation of learning technologies, upgrades, and enhancements to optimize performance and usability.
Customer Service (20%):
- Deliver group training and one-on-one consultations, focusing on best practices and proficient use of learning technologies and associated applications.
- Develop and maintain technical and procedural documentation for supported learning technologies for distribution or publishing to client-facing and internal knowledge bases.
Strategy & Planning (15%):
- Stay abreast of innovative trends and industry best practices in learning technologies, actively disseminating insights to enhance and evolve our support services continually.
- Proactively identify opportunities for process improvement and efficiency gains in the delivery of technical support services.
- Use the established project management tool to track and update project progress.
- A master’s degree in computer science, computer engineering, mathematics, engineering, or another IT-related technical degree, along with one to two years of experience in the field of information technology
- OR a bachelor’s degree and two to four years of experience and closely related IT degree
- OR an equivalent combination of education and experience.
The selected candidate must be legally authorized to work in the United States.
Notice to Applicants:Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
Yes
Additional Information for Applicants:All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.
EEO Statement::This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Quick Link::Organization
Working at Fayetteville State University
Fayetteville State University (FSU) is a member of the prestigious University of North Carolina System. Situated in southeastern North Carolina, FSU prides itself in being in one of the most diverse cities in the country and neighbor to one of the nation’s largest military installations – Fort Bragg.
FSU has a rich history that serves as genesis for its current status as a leading institution of higher learning. A year after the Civil War ended, the Phillips School provided primary education to Fayetteville’s black citizens, and the Sumner School provided intermediate education for this population. The two schools were consolidated in 1869 and dedicated in April of that year as the Howard School, in honor of the Freedman’s Bureau chief General O.O. Howard. Seven prominent African-American men pooled $136 to purchase two lots for the first building that housed the Howard School. Robert Harris was named the first principal of the Howard School.
In 1877, the Howard School became not just the first public normal school for African Americans in North Carolina but also the first state-sponsored institution for the education of African-American teachers in the South. It was renamed the State Colored Normal School in Fayetteville that year, Fayetteville State Teachers College in 1939, Fayetteville State College in 1963, and Fayetteville State University in 1969.
While FSU’s roots are as a teacher education institution, it now offers nearly 70 degrees at the baccalaureate, masters and doctoral levels. Many of the programs are accredited by the top agencies. The university’s School of Business and Economics is endorsed by the Association to Advance Collegiate Schools of Business (AACSB). AACSB is one of the most prestigious and rigorous accrediting bodies for business programs in higher education. Currently, less than one-third of U.S. business programs and only 15% of the world's business programs have earned AACSB accreditation. Receipt of this distinguished accreditation provides evidence that FSU’s School of Business and Economics has established itself as a leader among business schools. Additionally, the Master of Business Administration program has been cited by U.S. News and World Report and The Princeton Review as one of the best graduate business school programs in the country. The Department of Criminal Justice is accredited by the Academy of Criminal Justice Sciences (ACJS). FSU’s criminal justice program is the only such program in North Carolina to hold ACJS certification.
FSU is rapidly becoming a center for research and technology. In spring 2010, the university, in conjunction with the University of North Carolina at Pembroke, cut the ribbon on the Southeastern North Carolina Regional Microanalytical and Imaging Center. The center is home to the electron microprobe, an advanced imaging tool that magnifies objects up to 300,000 times.
FSU is a partner in the community. The institution has formulated a strong relationship with the local municipality and with civic and social organizations in the area. The institution enjoys its partnership with its military neighbors. In the coming years, as a result of Base Realignment
and Closure (BRAC), Fort Bragg will be home to more than 50,000 soldiers and some of the nation’s top military brass. To address their educational needs, FSU has implemented a degree in intelligence studies with plans to offer more academic programs with the military in mind.
Students who come to FSU know they will be learning in a nurturing environment from some of the top scholars in their respective fields. As they matriculate, they know their degrees will prepare them to be 21st century global scholars, change agents, and contributing members of society.
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