Assistant Professor of Innovation in Human-Centered Experiences, Boston University
- Employer
- Boston University
- Location
- Boston
- Salary
- Based on experience
View more categoriesView less categories
- Faculty Jobs
- Engineering & Mathematics, Industrial & Systems Engineering
- Position Type
- Assistant Professor
- Employment Type
- Full Time
- Institution Type
- Four-Year Institution
Job Details
Assistant Professor of Innovation in Human-Centered Experiences, School of Hospitality Administration, Boston University
Tracking Code: 24599934650905
Job Description
Assistant Professor of Innovation in Human-Centered Experiences, School of Hospitality Administration, Boston University
Category
Charles River Campus --> Faculty
Job Location
BOSTON, Massachusetts
Tracking Code
24599934650905
Salary Grade
Based on experience
Position Type
Full-Time/Regular
Boston University's School of Hospitality Administration invites applications for a non-tenure track Assistant Professor specializing in Experience Management, Innovation and/or Design Thinking. This position focuses on the design of human-centered experiences across digital and physical touchpoints in hospitality and service organizations.
While a focus on both customer and employee experiences is ideal, candidates who focus on the emerging domain of customer experience management are strongly encouraged to apply. The role will explore how organizations design and manage experiences for guests, customers, and other external stakeholders, contributing to innovation and experience-focused cultures within organizations.
We seek candidates with a data-driven approach to exploring the relationship between innovation, organizational culture, and the design of meaningful experiences, particularly from the perspective of customer interactions.
Key Responsibilities
Occasional travel to national and international conferences; extensive networks in innovation and design thinking communities, hospitality, experience management or data analytics are preferred.
All faculty members are expected to develop connections with industry professionals and to continuously update their expertise through industry consulting and scholarly activities. Faculty members are also expected to advise individual students and student groups and participate in school and university service activities.
We are looking for a forward-thinking candidate who is eager to contribute to both the academic and industry-relevant dimensions of Innovation and Customer Experience Management in the hospitality and service industries.
School Profile
Boston University's School of Hospitality is redefining the meaning and application of hospitality by focusing on human interaction to achieve specific organizational objectives and stakeholder value. We call this Experience Innovation - the concepting, engineering, and implementation of experiences that targeted constituents find meaningful. Rooted in hotels, restaurants, travel and tourism, this evolved understanding of hospitality has broad utility in organizations who want to attract, build and retain relationships with critical internal and external audiences. Experience Innovation guides everything we do at Boston University's School of Hospitality as we prepare our students to serve as the next generation of hospitality leaders. SHA is part of a major research university, located in a cosmopolitan city with world-class academic institutions and a vibrant hospitality sector. http://www.bu.edu/hospitality
Required Skills
Qualifications
DO NOT APPLY THROUGH THE BOSTON UNIVERSITY HR WEBSITE.
Application
This appointment will begin in Fall 2025. Application deadline is 11/15/24, or until the position is filled. Please send curriculum vitae and contact information for three academic references (Including name, telephone number, mailing address, and email address) to SHAfac@bu.edu. Questions regarding the position may be directed to the chair of the search committee at SHAfac@bu.edu. Salary will be commensurate with experience.
Chair, Faculty Search Committee
Boston University School of Hospitality Administration
928 Commonwealth Avenue
BU conducts a background check on all final candidates for certain faculty and staff positions. The background check includes contacting the final candidate's current and previous employer(s) to ask whether, in the last seven years, there has been a substantiated finding of misconduct violating that employer's applicable sexual misconduct policies. To implement this process, the University requires a final candidate to complete and sign the form entitled “Authorization to Release Information” after execution of an offer letter.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
Job Location: BOSTON, MA
Position Type: Full-Time/Regular
Salary Grade: Based on experience
To apply, visit https://jobs.silkroad.com/BU/Faculty/jobs/314600
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Organization
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