Senior Software Developer, ServiceNow

University of California Los Angeles

Budgeted Pay Scale: $136,980-$150,768
Full Salary Range: USD $92,600.00/Yr. - USD $202,200.00/Yr.


Department Summary
In partnership with and in support of administrative stakeholders, the Business Information Technology team designs, develops, configures, enhances, optimizes, and maintains products and platforms that enable UCLA's business functions (e.g., Budget & Financial Management, Student Information, Faculty Information, Business Information, Human Resource Information, Customer Relationship Management).The Customer Relationship Management (CRM) Products team conceives, configures, monitors, defines, tests, delivers, monitors, optimizes, and refines CRM products and application technologies, including but not limited to mobile and web applications, collaboration tools, CRM products, budget/financial management products, HR applications, and other services. This department also works to optimize user experience, address digital accessibility needs, and establish the highest standards of quality assurance and release management for UCLA's administrative applications and technologies.

Position Summary
The Senior Software Developer, ServiceNow, will design, develop, test, integrate, and maintain applications within the ServiceNow platform to enhance business processes and workflows. This role involves leading the development lifecycle from conceptual design through to implementation and optimization, focusing on both back-end logic and integration with various internal and external systems. The Senior Developer will collaborate extensively with business system analysts, administrators and product managers, and other stakeholders to ensure that all software solutions meet functional and technical requirements. They will be responsible for crafting clean, efficient code, conducting code reviews, and ensuring best practices in data management and script performance. Key responsibilities include troubleshooting and optimizing ServiceNow applications, evaluating system workflows and data utilization, and addressing complex problem areas. The role also involves mentorship of junior developers and collaboration with front-end developers to ensure seamless user experience and functionality. Additionally, the Senior Developer will stay abreast of emerging technologies within the ServiceNow ecosystem and broader IT landscape, recommending technologies for adoption and contributing to continuous improvement initiatives for ongoing projects.

The Senior Software Developer, ServiceNow will positively impact UCLA's operations and culture by enabling University stakeholders to effectively leverage ServiceNow and applications. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Five years experience working in one or more of the following fields: computer science, computer information systems, software development, or related field. (Required)

Advanced experience in leveraging ServiceNow's scripting libraries, API integrations, and utilizing ServiceNow community forums and developer resources to enhance platform capabilities. (Required)

Five or more years experience designing and developing complex applications within the ServiceNow platform using JavaScript, Glide, and ServiceNow's APIs; familiarity with integration techniques such as REST and SOAP. (Required)

Advanced experience executing ServiceNow platform deployments, including managing update sets, application releases, and developing mechanisms to optimize application performance and user satisfaction (Required)

Experience developing and executing test plans in ServiceNow, utilizing automated testing frameworks such as ATF (Automated Test Framework) and understanding of testing in a cloud-based environment. (Required)

Seven or more years experience working in one or more of the following fields: computer science, computer information systems, software development. (Preferred)

Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)

Advanced knowledge in secure software development practices within the ServiceNow environment, including platform customization, application development, and deployment at scale. Expertise in managing code versions and updates through ServiceNow's source control integrations. (Required)

Strong written and verbal communication skills and is able to communicate complex technical ideas to a diverse community of colleagues and stakeholders. Can relay technical information to audiences of technical and non-technical stakeholders. (Required)

Able to establish and advance positive working relationships and a strong rapport with a diverse community of colleagues including team members, stakeholders, and customers. (Required)

Advanced organizational skills, ability to balance priorities, deliver concurrent projects to various stakeholders. Ability to work in a project-based environment using project management practices. (Required)

Advanced problem-solving skills; ability to identify root problems and scope solutions based on knowledge of resources, timelines, vision and strategy. Seeks information from diverse sources to inform solutions. Demonstrated ability to make decisions with integrity. (Required)

Able to participate in activities to advance an inclusive environment that values equity, diversity, inclusion and belonging. (Required)

Thinks creatively and introduces innovations such as the incorporation of new technologies or processes. Thrives in an ever-changing, fast-paced environment. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree In one or more of the following fields: information technology, computer science, public administration, business administration, communications, or related field. (Required)

Bachelor's Degree In one or more of the following fields: information technology, computer science, public administration, business administration, communications. (Preferred)

ServiceNow Certified System Administrator (CSA (Preferred)

ServiceNow Certified Application Developer (CAD) (Preferred)

Special Conditions for Employment

• This position is eligible for a hybrid work arrangement that includes regular visits to campus as needed (for those who work remotely, travel/lodging expenses are not eligible for reimbursement).
  
  The anticipated pay range for this position is $136,980-$150,768, annually; salary is dependent upon the skills and experience of the selected finalist.
  
  NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.
  
• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule
8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs.

Union/Policy Covered
99-Policy Covered



To apply, please visit: https://jobs.ucla.edu/careers-home/jobs/2986

Application Deadline: 8:50 p.m. on







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