Computer Helpdesk and Web Support Specialist
- Employer
- Grossmont-Cuyamaca Community College District
- Location
- 92020
- Salary
- $25.41 - $31.79 Hourly
View more categoriesView less categories
- Administrative Jobs
- Institutional & Business Affairs, Clerical & Administrative Support
- Employment Type
- Full Time
- Institution Type
- Community College
Job Details
Computer Helpdesk and Web Support Specialist
Salary: $25.41 - $31.79 Hourly
Job Type: Full-Time
Job Number: 24-028
Closing: 10/2/2024 11:59 PM Pacific
Location: Throughout Grossmont-Cuyamaca Community College District, CA
Division: District Wide
OVERVIEW & HIGHLIGHTS
The Grossmont-Cuyamaca Community College District is seeking a qualified individual as a Computer Helpdesk and Web Support Specialist. The Incumbent provides first level technical support to faculty and students for issues related to district supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Utilizes task documentation software to accurately record and monitor work requests; escalates unresolved inquiries to the next appropriate level of support. Provides training, technical assistance and advice on web design to faculty and staff. Demonstrates exemplary customer service by tracking trends and performing quality assurance checks on unresolved work requests. If this describes you, we encourage you to apply for the opportunity to join the innovative and talented GCCCD team and become a part of this dedicated team in beautiful San Diego County!
***This recruitment will establish an eligibility list valid for 6 months
and will be used to fill current and future vacancies.***
ABOUT US:
Since 1961, the Grossmont-Cuyamaca Community College District has enhanced the quality of East County life by providing a top notch, affordable education. The 1,138-square-mile district includes two colleges, Grossmont and Cuyamaca and we provide high-quality, equitable learning opportunities to eastern San Diego County and beyond. We prepare students to meet changing community and workforce needs, while advancing social justice and economic mobility. We honor equity, diversity and are committed to the principles of equal employment opportunity and foster equity mindedness across our institutions.
WE OFFER GREAT BENEFITS:
Grossmont-Cuyamaca Community College District offers an excellent, fully paid benefits package for eligible employees who are contracted for 20 (twenty) or more hours per week.
Benefits include:
Benefit information listed in this recruitment is, to the best of knowledge, accurate. For the most up-to-date and detailed Benefit information, please visit our website at: https://www.gcccd.edu/human-resources/benefits/index.php
ALL ABOUT THE JOB
AT-A-GLANCE POSITION INFORMATION:
***This recruitment will establish an eligibility list valid for 6 monthsand will be used to fill current and future vacancies.***
Current Vacancy: Grossmont College
Type of position: Full-Time - Monday - Friday
Anticipated Start Date: October, 2024
Salary: Range CL-32
$25.41 - $31.79 Hourly
$4,405.00 - $5,510.00 Monthly (based on 40 hours per week)
Initial Salary Placement: New employees start at Step A ($25.41 per hour) or B ($26.88 per hour) on the salary schedule. Advanced salary placement may be considered on a case-by-case basis.
To view the CSEA salary schedule for this classification, please click here (Download PDF reader).
QUALIFICATIONS & REQUIREMENTS
MINIMUM QUALIFICATIONS:
Any combination equivalent to:
EDUCATION:
Graduation from high school and one year of college level course work in computer science or closely related field
EXPERIENCE:
Two years of experience in the use of computer hardware/software applications.
Please click here (Download PDF reader)to view the complete job description.
SUPPLEMENTAL INFORMATION
APPLICATION AND SELECTION PROCESS:
Please read the entire job posting before your application is submitted. Please allow yourself plenty of time to complete the application and supplemental questions prior to the closing date/time of the posting.
For step-by-step instructions and help to set up your account and apply to this career opportunity, please visit: https://www.governmentjobs.com/home/applicationguide
APPLICATION PROCESS:
VETERAN'S POINTS:
- Veterans not previously employed by the District, with 30 days or more of service who become eligible for appointment by attaining the passing mark established for the examination, shall be allowed an additional credit of five (5) points and disabled veterans shall be allowed an additional credit of ten (10) points, which shall be added to the percentages attained in the examinations by the veterans.
- Any applicant who claims veteran's credit must submit Form DD 214 at the time the employment application is submitted. Failure to submit Form DD 214 at the time of application shall result in no veteran's credits being considered or added to any passing score.
ASSESSMENT PROCESS :
- The assessment process for this position may include any combination of the following:
- An application screening for initial qualifications
- Supplemental training and experience screening, documentation(s)/ certification(s) screening
- Written examination
- Performance examination
- Oral examination.
- The District reserves the right to utilize a flexible pass point (cut-off) on any test part to meet the staffing needs as determined by the District.
- If you participate in and fail any examination segment, you must wait a period of 90 days (approximately 3 months) to test again for the same classification during a posted recruitment.
ASSESSMENT DATES:
The following dates are tentative and may change depending on the needs of the recruitment.
Dates are tentative and will be updated as determined.
CANDIDATE COMMUNICATION:
The Grossmont-Cuyamaca Community College District communicates information regarding the hiring process via email. It is your responsibility, as the candidate, to provide the correct contact information by which to be notified. Please be aware that the District is not responsible for messages blocked by your email service. In an effort to allow our emails through your personal spam filter, you can add the domain@gcccd.edu , domain@schooljobs.com and domain@governmentjobs.com to your safe senders list. Please check your email regularly throughout the recruitment process as you will not receive communications by any other method.
DISABILITY ACCOMMODATIONS:
Applicants who are protected under the Americans with Disabilities Act and who require accommodations for completing the application process or interviewing should notify the Personnel Commission within two days of the closing date by emailing Personnel.Commission@gcccd.edu.
EMPLOYMENT REQUIREMENTS:
- Offers of employment are contingent upon successful fingerprint clearance. A processing fee plus Live Scan fee will be required.
- Under Federal Law, employers are required to verify that all new employees are eligible for employment in the United States. Prior to appointment to a position, you must present acceptable proof of your identity and authorization to work in the United States.
EQUITY STATEMENT
The Grossmont-Cuyamaca Community College District is committed to the principles of equal employment opportunity. All qualified applicants for employment, as well as District employees, shall have full and equal access to employment opportunities. GCCCD prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics.
The district encourages candidates who are equity-minded to apply. GCCCD is a minority-serving, Hispanic-serving institution. We actively seek to attract candidates from minority groups that value equity, diversity, and inclusion. Equity, diversity, and inclusion are built into the culture at GCCCD, and are an essential component of the work that we do. GCCCD is committed to racial and socioeconomic diversity as it is a reflection of our student population and we strive to hire candidates that share this commitment.
GCCCD is an Equal Employment Opportunity and Title IX employer.
For more information, please contact:
Michael Salvador, Equity, Equal Opportunity & Title IX Officer
Grossmont-Cuyamaca Community College District
8800 Grossmont College Drive
El Cajon, CA 92020
To apply, please visit https://www.schooljobs.com/careers/gcccd/jobs/4644143/computer-helpdesk-and-web-support-specialist
jeid-f960c333af385a46bc2edce1a270b2cb
Copyright ©2024 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
Organization
Working at Grossmont-Cuyamaca Community College District
The mission of the Grossmont-Cuyamaca Community College District is to provide educational leadership through learning opportunities that anticipate, prepare for, and meet the future challenges of a complex democracy and a global society.
The Grossmont-Cuyamaca Community College District realizes that staff diversity in the academic environment fosters cultural awareness, mutual understanding and respect, harmony and creativity, while providing suitable role models for all students.
Both Grossmont and Cuyamaca College are comprehensive academic institutions located in El Cajon, a city in eastern San Diego County. Both are close to beaches, mountains, the desert, and varied cultural and recreational attractions.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert