We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.

You belong here. See why you will love working at NWTC.

Department: Student Financial Wellness and Financial Aid

Reports To: Manager, Student Support Services

FLSA Status: Exempt

Amount of Travel Required: Some travel required

Salary Grade: B

Positions Supervised: None

Workday Job Profile #JC100147

LOCATION: Green Bay

STANDARD HOURS: 40 hours per week. Typical hours Monday - Friday 8:00 am - 5:00 pm; Occasional night/weekends for events. May need to travel to other NWTC locations and conferences as needed.

SALARY RANGE: $58,916 - $63,499 per year

*Salaries/Wages for all finalists (internal and external) will be placed within the range based upon education, experiences, current wages, and internal equity.

POSITION SUMMARY

Coordination and case management of NWTC Student Veterans and dependents by providing direct student contact, assess student needs and develop individualized plans. Assist current and prospective veterans and family members with identifying and applying for federal and state Veteran educational benefits. Responsible for certification of enrollment information for eligible Veteran students and dependents to state and federal Department of Veterans Affairs. Build collaborative partnerships to seamlessly transition student veterans and dependents to the appropriate services that will aid in enrollment, retention, completion, and employment after graduation. Engage student veterans in developing sense of belonging and inclusion.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

• Use relationship building approaches to provide case management, advocacy, referral coordination, crisis intervention, comprehensive support services and follow-up to student veterans and dependents. Assess student’s stage of development (academic, career, and personal) and promote student growth by determining suitable developmental tasks. Assist student in establishing realistic and attainable academic, personal and career goals. Respond to Veteran Advising referrals.

• Advise student Veteran/dependents regarding state and federal veteran education benefits in accordance with federal and state regulations. Assess each student’s benefit eligibility, help students request information to use available benefits most appropriately. Guide student veterans and dependents through the application process for state and federal veteran education benefits as well as support for transferring education benefits post-graduation.

• Provide support for students and prospective students with questions about the admissions process, overall VA education benefits application and certification process, payment and benefit problems, rate of pursuit calculations, and transfer of Military Credit for Prior Learning process.

• Track, monitor, and assess individual student cases when called to active duty for training, deployments, or emergency response. Collaborate with the student, instructor(s), Dean, and Academic Advisor to determine a success plan to complete classes when the student must miss any class time for training or active-duty orders.

• Act as liaison to develop and maintain collaborative relationships between internal campus faculty, staff, and programs as well as veteran organizations within the community to provide comprehensive, wrap-around services for student veterans and their families.

• Responsible for certification and changes in enrollment data for eligible student veterans and their dependents to the State and Federal Department of Veterans Affairs while ensuring the college maintains compliance with all related federal, state, and college policies

• Maintain accurate records and reports in accordance with state and federal guidelines. Maintain Veteran Educational Benefit Program Policy and Procedure manual. Assist with the preparation of required reports for federal and state Veterans Affairs. Communicate with various federal, state, and local agencies regarding various student matters.

• Prepare and maintain accurate records and reports in accordance with state and federal guidelines to assist with VA Compliance visits, Catalog Reviews, and VA payment reconciliation.

• Develop and facilitate workshops, events, and participate in appropriate programs and outreach activities which foster student success and provide awareness of NWTC’s Veteran Services throughout the NWTC district. Build strong, collaborative partnerships with outlying NWTC locations, community partners, educational institutions, etc.

• Develop and implement recruitment and retention strategies to increase student success consistent with NWTC Strategic Directions and College Initiatives

POSITION QUALIFICATIONS

Competency Statement(s)

• Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.

• Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.

• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

• Autonomy - Ability to work independently with minimal supervision.

• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

• Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.

• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

• Relationship building – effectively build relationships with customers and coworkers

• Empathic – appreciate and be sensitive to the feelings of others

• Judgement – formulate a sound decision using the available information

SKILLS & ABILITIES

Education: Bachelor’s Degree in field related to business, education, social work, counseling, psychology or human services field.
Experience: Minimum of three years related work experience in a higher education institution, preferably student services. Professional work experience with veterans, which demonstrates an understanding of and sensitivity to their unique experiences. Veterans may receive priority review.

**An equivalent combination of education and work experience may be considered.

Cultural Competence: Demonstrated commitment to diversity, equity, and inclusion and sensitivity to and understanding of a diverse community of college students, faculty, and staff.

*NWTC welcomes candidates who currently possess the desired skills and experience and are committed to learning and growing.

Computer Skills

• Microsoft Office Suite

• Experience with student records information management system (e.g. PeopleSoft Campus Solutions) and Department of Veterans Affairs database (VAOnce) preferred.

PHYSICAL DEMANDS

Physical Demands

Lift/Carry

Stand

N (Not Applicable)

Walk

N (Not Applicable)

Sit

C (Constantly)

Handling / Fingering

C (Constantly)

Reach Outward

F (Frequently)

Reach Above Shoulder

N (Not Applicable)

Climb

N (Not Applicable)

Crawl

N (Not Applicable)

Squat or Kneel

N (Not Applicable)

Bend

N (Not Applicable)

10 lbs or less

O (Occasionally)

11-20 lbs

O (Occasionally)

21-50 lbs

N (Not Applicable)

51-100 lbs

N (Not Applicable)

Over 100 lbs

N (Not Applicable)

Push/Pull

12 lbs or less

O (Occasionally)

13-25 lbs

N (Not Applicable)

26-40 lbs

N (Not Applicable)

41-100 lbs

N (Not Applicable)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

The College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the College reserves the right to change this job description and/or assign tasks for the employee to perform, as the College may deem appropriate.

We strive to accommodate any individual who requires adjustments to ensure a fair and equal employment process. If you require specific accommodations during the application and/or screening process due to a disability or other reasons, please contact Talent and Culture at talentandculture@nwtc.edu or 920-498-6286.

Northeast Wisconsin Technical College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Talent and Culture.

NWTC does not discriminate on the basis of political affiliation, age, race, creed, marital status, color, religion, sex (including sexual orientation, gender identity, and gender expression), national origin, disability, veteran status, genetic testing or other applicable legislated categories, (“each a protected class”). Inquiries regarding the College’s nondiscrimination policies may be directed to the Vice President for Diversity, Equity, and Inclusion at (920) 498-6826 or equity@nwtc.edu.