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Job Description Summary

Overview
The Wake Forest University School of Business is seeking qualified candidates for the role of Associate Director, Integrative Student Services – Charlotte MBA Programs. In collaboration with other program and School of Business colleagues, this role manages the day-to-day operations of an engaging, supportive, and inclusive graduate degree program student experience. Designs, develops, implements, and evaluates programs and processes to support student and program success. This role allows a student affairs staff member to bridge the gap between traditional academic and student services and enable student development on a variety of levels.

Job Description

About the Role

Essential Functions:

• Coordinates operational, logistical, and administrative functions associated with the Charlotte MBA program student experience.
• Works in an advising capacity with individual students, student teams, and student leaders.
• Champions a student success orientation across the program experience, continuously assessing student needs and working proactively to support success on individual and group levels.
• Develops and coordinates marquee program events (e.g. new student orientation/transition programming, team-building events, milestone celebrations, and other co-curricular events), including liaising with internal and external stakeholders where appropriate.
• In collaboration with other staff and faculty members, provides for student experiences in curricular, co-curricular, and extra-curricular contexts that align with our mission.
• Supports initiatives to foster understanding and increase cross-cultural exchange to deepen student learning about self and others in a diverse community.
• Works directly to support and advocate for students in personal, social, or academic distress.
• In conjunction with centralized ISS staff in the school, liaises directly with student support and resource offices at Wake Forest to provide world-class graduate business student services and processes (partner units include CLASS, University Counseling Center, Student Health Services, University Police, Identity/Affinity Centers, etc.).
• Manages regular program-wide communications that include student engagement and leadership opportunities, resources, upcoming events, feedback venues, as well as relevant deadlines/deliverables.
• Actively collaborates with and creatively engages colleagues serving in other functional areas (EM, MRE, Registrar, etc.) as it relates to the student experience.

Other Functions:

• Provides administrative guidance to Information Technology and Facilities Management in the Charlotte Center.
• Monitors team/Charlotte facility budget.
• Supervises Charlotte site Administrative support staff
• Other relevant duties as assigned

Required Education, Knowledge, Skills, Abilities:

• Bachelor’s degree plus at least three years of relevant experience, or an equivalent combination of education and experience is required.
• Ability to work effectively with a diverse community of student, staff colleagues, and faculty members.
• Commitment to the values of multiculturalism and diversity and the ability to build inclusive and respectful communities where differences are appreciated and engaged
• Knowledge and understanding of academic cultures, rules, and regulations; including knowledge of the Family Educational Rights and Privacy Act (FERPA)
• Strong interpersonal skills, including verbal and written communication, and listening capabilities

Excellent organizational skills, with accuracy and attention to detail

Preferred Education, Knowledge, Skills, Abilities:

Master’s degree in student affairs/personnel administration or a closely related field is preferred.

Accountabilities:

• Responsible for own work.
• May provide leadership or direction to student workers or more junior staff.

Physical Requirements:

Work primarily involves sitting/standing; communicating with others to exchange information; repeating motions that may include the wrists, hands, and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assigned.

Environmental Conditions:

Climate controlled, office setting.

Additional Job Description

About Us

Wake Forest University

Wake Forest University is a private, coeducational institution dedicated to academic excellence in liberal arts, graduate, and professional education. With over 5,400 undergraduates and 3,400 graduate and professional students, the student-faculty ratio is 11:1. Wake Forest is a collegiate university offering a vibrant, intellectual community with a rich cultural life, an impressive array of facilities, and a strong athletics program competing in the Atlantic Coast Conference (ACC). Since its founding, the University has adopted the motto Pro Humanitate, which is exemplified by a deep institutional commitment to public service and engagement with the world. For more information, visit: https://about.wfu.edu/.

Wake Forest University is located in Winston-Salem, a beautiful, mid-sized city centrally located in the Piedmont-Triad region of North Carolina. A family-friendly city with high quality schools, a wide selection of restaurants and shops, outdoor recreational activities, and numerous special events, it is known for its vibrant and thriving arts and innovation scenes. Residents enjoy proximity to the beautiful Blue Ridge Mountains (1.5 hours) and Atlantic beaches (4 hours), a moderate climate with four distinct seasons, and a very reasonable cost of living. Winston-Salem offers many of the amenities of a large city but with the sense of community and quality of life of a small town. For more information, visit: www.visitwinstonsalem.com.

The School of Business

The AACSB-accredited, nationally ranked Wake Forest University School of Business offers undergraduate academic programs in Accountancy, Finance, Business and Enterprise Management, and Mathematical Business as well as graduate programs encompassing the Master of Science in Accountancy (MSA, Online MAcc), Master of Science in Business Analytics (MSBA, on-ground and online), Master of Science in Management (MSM), and Master of Business Administration (MBA - on-ground, hybrid and online). Courses are offered at the beautiful home campus in Winston-Salem, the Wake Forest University Charlotte Center, and/or online depending upon the chosen program.

Wake Forest University continues to rank as a top school for undergraduate business education (ranked #21 by Poets & Quants for Best Undergraduate Business Programs in 2022). Wake Forest MSA students have earned the #1 CPA Pass Rate more than any other school in the past 20 years, and the MSA Program has been listed as a “Top 20 Program” by the Public Accounting Report. For 2023, U.S. News & World Report ranked the part-time MBA Program #1 in North Carolina and #19 in the nation while The Economist ranked the MSM Program as #2 in Career Opportunities and #5 overall for 2021. For more information about the School of Business, visit: https://business.wfu.edu/.

Farrell Hall and the Charlotte Center

Located on the main campus of Wake Forest University, Farrell Hall is an inspiring, four-level, 130,000-square foot structure featuring state-of-the-art technology and groundbreaking design to create an environment in which faculty-staff-student engagement and interaction thrives.

Located in the heart of uptown Charlotte near some of the city’s most influential businesses, the 30,0000 square foot WFU Charlotte Center houses our on-ground and hybrid MBA Programs.

To learn more about careers at Wake Forest University, the Winston-Salem community and our other locations and entities, please visit our Career Site at https://hr.wfu.edu/careers/

Note:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee’s supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply.

Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

Full timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.